Helpful Stranger Delivers Your Mail, Curses Out Your Bank

Helpful Stranger Delivers Your Mail, Curses Out Your Bank

It’s just plain heart-warming when a stranger does something nice for you. When Efrem’s box of new checks from Citibank went astray, the person who did receive them brought them by, with a helpful note about Efrem’s choice of financial institutions. “Citibank sucks,” the Good Samaritan wrote. “I would not trust [these] MFers with my money.” [More]

Citibank Closes My Credit Card Due To Security Breach, Doesn't Tell Me Until I Sign In Online

It’s great that Citibank went ahead and closed Sylvia’s account after it was breached, thus saving her from thievery and other unpleasant security concerns. One thing that would’ve been even better, though, would be to let Sylvia know they’d gone ahead and done that. [More]

Citibank May Have Double-Charged Customers Using Its Bill-Pay App

Whoopsadaisy! Citigroup has accidentally been charging many customers more than what they owe for months, with some of them not even realizing it was going on until the bank sent out a notification. Cit’s bill-pay app for iPads was the culprit in many cases, charging customers twice what they owed for bills or mortgage payments. [More]

Banks To Offer Foreclosure Reviews To More Than 4 Million People

Banks To Offer Foreclosure Reviews To More Than 4 Million People

Millions of Americans have lost their homes in the last few years and — as any reader of Consumerist knows — the banks who foreclosed on those properties have also made more than their fair share of errors. Thus, starting today, 14 of the country’s largest mortgage servicers are contacting millions of foreclosed-upon former homeowners to offer them the opportunity to have their cases independently reviewed. [More]

Protesters Arrested At Citibank For Making A Scene, Closing Their Accounts

Protesters Arrested At Citibank For Making A Scene, Closing Their Accounts

Video shot around the ‘net this weekend of a group of Occupy Wall Street protesters at a New York City Citibank who were arrested after they entered the bank with placards, began holding an open forum inside the bank where they talked about how they were saddled with debt, and then tried to close their accounts. At one point a woman wearing a suit is forcibly arrested after telling the police several times, “I’m a customer.” [More]

Credit Card Marketer Uses Clever Way To Circumvent New Regs

Credit Card Marketer Uses Clever Way To Circumvent New Regs

Looks like at least one credit card marketer has cooked up a clever way around regulations that forbid unsolicited credit cards from being issued and showing up in your mailbox. [More]

Bankers Association Defends Checking Rate Hikes: "We Don't Expect To Pay Nothing To Ride The Train"

Bankers Association Defends Checking Rate Hikes: "We Don't Expect To Pay Nothing To Ride The Train"

Bankers are sure trotting out the appealing straight talk to defend the recent increase in rates on various consumer banking services. First it was Bank of America CEO Brian Moynihan telling folks that adding a $5 monthly fee for debit cards was okay because they “have the right to make a profit.” Now an American Bankers Association has an interesting turn of phrase to defend the jackup in checking account costs, most recently done by Citibank. [More]

Citi Jacks Up Monthly Fees And Minimum Balance Requirements For Checking Accounts

Citi Jacks Up Monthly Fees And Minimum Balance Requirements For Checking Accounts

While Bank of America is inflaming consumers’ anger by saying it will soon start charging some debit card customers a monthly fee, the people at Citibank have been busy figuring out just how much to inflate the monthly fees and balance minimums for many of their checking account customers. [More]

Citibank Jacks Up Monthly Fees On Checking Accounts

Citibank Jacks Up Monthly Fees On Checking Accounts

Citibank sent customers a letter informing them that starting in December, they’re raising monthly fees on checking accounts, in some cases by double. [More]

Citi "Simplifies" Banking By Raising Monthly Service Fee

Citi "Simplifies" Banking By Raising Monthly Service Fee

Citi customers with the bank’s “Basic Banking” package currently pay an $8/month service fee that can be waived if the customer makes five qualified transactions per month. The good news is that they are reducing that requirement; the not-so-good news is that Citi is raising the monthly fee for people who don’t make the necessary number of transactions. [More]

With Only $37,000 Left On Mortgage, House Gets Foreclosed

With Only $37,000 Left On Mortgage, House Gets Foreclosed

They only had $37,000 left to go on their mortgage they’d been paying off for 25 years, but now a California family’s house is going into foreclosure. [More]

Around $2.7 Million Stolen From Citi Accounts After Hack

Around $2.7 Million Stolen From Citi Accounts After Hack

The fallout continues from the May 10 breach of Citi’s credit card account files by hackers. The bank now says that a total of around $2.7 million was stolen from a relatively small percentage of the 360,000 breached accounts. [More]

How Hackers Stole 200,000+ Citi Accounts Just By Changing Numbers In The URL

How Hackers Stole 200,000+ Citi Accounts Just By Changing Numbers In The URL

Details have emerged has to how hackers were able to steal over 200,000 Citi customer accounts, including names, credit card numbers, mailing addresses and email addresses. It turns out quite easily, in fact. All they had to do was log in as a customer and change around a few numbers into the browser’s URL bar, NYT reports. Facepalm. [More]

Sears Takes Four Appliances Back, Refunds You For One

Sears Takes Four Appliances Back, Refunds You For One

By Sears standards, maybe Benjamin was lucky. More than two months ago, he bought two washers and two dryers from his local store to go inside a coset. When they didn’t fit in the appointed space, he sent them back under the rational assumption that Sears would credit him back for the purchase. This was an incorrect assumption. [More]

Breach: Citi Says Hackers Stole Hundreds Of Thousands Of Credit Cards

Breach: Citi Says Hackers Stole Hundreds Of Thousands Of Credit Cards

Roughly 200,000 Citi customers’ credit cards were stolen by hackers in a breach the bank just announced today. The data included names, credit card numbers, mailing addresses and email addresses. [More]

I Solved Citibank ATM Pen Shortage With Duct Tape, TD Bank Pens

I Solved Citibank ATM Pen Shortage With Duct Tape, TD Bank Pens

Reader Greg was sick of there never being any pens at the Citibank ATM at 8th ave and 16th st in NYC. They had those metal pens attached to wire like they always do, but people had stolen the pen innards and they were never replaced. (Probably because the bank got sick of replacing them.) So Greg came up with his own solution. He grabbed some free pens that are always in abundance at TD Bank and duct taped them to the empty Citibank pen barrels. [More]

Cost Of Funding SETI vs A Citibank Exec's Bonus

Cost Of Funding SETI vs A Citibank Exec's Bonus

On the back of news that SETI, an array of satellite dishes that search for extraterrestrial intelligence, would be shut down, John at μcosmologist put together a infographic to compare the cost of running it against other things. For instance, it costs $2.5 million a year to run one SETI satellite, while one Predator drone costs $4.5 million. A Citibank exec’s bonus? $19.3 million. And if just a small part of the $10.7 billion Starbucks made last year was put aside instead of paying for their employee’s health insurance, we’d have ET’s whole city in the bag. In comparison, continuing to send and seek out bleeps into a silent and uncaring void isn’t that much. Check out the full version here, and stick around for the money shot by scrolling all the way to the bottom. [More]

Citi Beats Bank Of America At One Thing: Getting Bailout Money

Citi Beats Bank Of America At One Thing: Getting Bailout Money

The Congressional Oversight Panel overseeing the TARP program has finally made public the data on exactly how much each of the various bailed-out banks received from the combined coffers of TARP, FDIC and the Federal Reserve. The winner: Citigroup’s $476.2 billion. [More]