At Sears Card, 24-Hour Customer Service Means 'Whenever We Feel Like It'

At Sears Card, 24-Hour Customer Service Means 'Whenever We Feel Like It'

Citibank now administers the Sears Card, but in order to keep their branding consistent, Citi is sure to keep the experience of dealing with Sears Card just as confusing and customer-unfriendly as dealing directly with Sears. That’s what Cat discovered while trying to contact their customer service, anyway. While the number on the card promises “24-hour customer service,” in the evening, there’s actually no way to get through. [More]

Citibank Doesn't Want Your Gross Punctuation Marks

Citibank Doesn't Want Your Gross Punctuation Marks

Sandra wanted to contact Citibank about a fee, and figured that contacting them using secure account e-mail from within their site was a good way to do it. When she tried to send the message, the system rejected it, telling her to remove any special characters. “What special characters?” she asked. Turns out the e-mail form didn’t like quotation marks. At least it wasn’t apostrophes? [More]

Discover Accidentally Steals From Foundation To Pay My Credit Card

Discover Accidentally Steals From Foundation To Pay My Credit Card

Phil (no, not the one who works here) had to make a payment to an art foundation, and learned that he could use his Discover card to do so. Neat! So he put the payment through, and all was well…until he learned that somehow the transaction went through backwards, transferring the money from the foundation’s bank account to pay his Discover bill. Oops. This seems like it would be easy enough to reverse, but Discover won’t do anything unless the foundation calls them up and nicely asks for their money back. [More]

Alleged Thief Picked Billionaire Microsoft Co-Founder To Defraud

Alleged Thief Picked Billionaire Microsoft Co-Founder To Defraud

Maybe stealing from someone super rich seemed like a good idea at the time, but using the credit card of the co-founder of Microsoft? Someone’s bound to notice that. The FBI says a U.S. soldier changed the address on a bank account belonging to Paul Allen and then had a debit card sent to his home. [More]

Worst Company In America Sweet 16: Bank Of America Vs. Citi

Worst Company In America Sweet 16: Bank Of America Vs. Citi

A perennial Golden Poo favorite slips into a red, white and blue unitard and struts into the WCIA Rollerball arena to the strains of Hulk Hogan’s “Real American,” thinking this is the year they win it all… Well, not if a scrappy underdog from New York City has anything to say about it. [More]

Helpful Stranger Delivers Your Mail, Curses Out Your Bank

Helpful Stranger Delivers Your Mail, Curses Out Your Bank

It’s just plain heart-warming when a stranger does something nice for you. When Efrem’s box of new checks from Citibank went astray, the person who did receive them brought them by, with a helpful note about Efrem’s choice of financial institutions. “Citibank sucks,” the Good Samaritan wrote. “I would not trust [these] MFers with my money.” [More]

Citibank Closes My Credit Card Due To Security Breach, Doesn't Tell Me Until I Sign In Online

It’s great that Citibank went ahead and closed Sylvia’s account after it was breached, thus saving her from thievery and other unpleasant security concerns. One thing that would’ve been even better, though, would be to let Sylvia know they’d gone ahead and done that. [More]

Citibank May Have Double-Charged Customers Using Its Bill-Pay App

Whoopsadaisy! Citigroup has accidentally been charging many customers more than what they owe for months, with some of them not even realizing it was going on until the bank sent out a notification. Cit’s bill-pay app for iPads was the culprit in many cases, charging customers twice what they owed for bills or mortgage payments. [More]

Banks To Offer Foreclosure Reviews To More Than 4 Million People

Banks To Offer Foreclosure Reviews To More Than 4 Million People

Millions of Americans have lost their homes in the last few years and — as any reader of Consumerist knows — the banks who foreclosed on those properties have also made more than their fair share of errors. Thus, starting today, 14 of the country’s largest mortgage servicers are contacting millions of foreclosed-upon former homeowners to offer them the opportunity to have their cases independently reviewed. [More]

Protesters Arrested At Citibank For Making A Scene, Closing Their Accounts

Protesters Arrested At Citibank For Making A Scene, Closing Their Accounts

Video shot around the ‘net this weekend of a group of Occupy Wall Street protesters at a New York City Citibank who were arrested after they entered the bank with placards, began holding an open forum inside the bank where they talked about how they were saddled with debt, and then tried to close their accounts. At one point a woman wearing a suit is forcibly arrested after telling the police several times, “I’m a customer.” [More]

Credit Card Marketer Uses Clever Way To Circumvent New Regs

Credit Card Marketer Uses Clever Way To Circumvent New Regs

Looks like at least one credit card marketer has cooked up a clever way around regulations that forbid unsolicited credit cards from being issued and showing up in your mailbox. [More]

Bankers Association Defends Checking Rate Hikes: "We Don't Expect To Pay Nothing To Ride The Train"

Bankers Association Defends Checking Rate Hikes: "We Don't Expect To Pay Nothing To Ride The Train"

Bankers are sure trotting out the appealing straight talk to defend the recent increase in rates on various consumer banking services. First it was Bank of America CEO Brian Moynihan telling folks that adding a $5 monthly fee for debit cards was okay because they “have the right to make a profit.” Now an American Bankers Association has an interesting turn of phrase to defend the jackup in checking account costs, most recently done by Citibank. [More]

Citi Jacks Up Monthly Fees And Minimum Balance Requirements For Checking Accounts

Citi Jacks Up Monthly Fees And Minimum Balance Requirements For Checking Accounts

While Bank of America is inflaming consumers’ anger by saying it will soon start charging some debit card customers a monthly fee, the people at Citibank have been busy figuring out just how much to inflate the monthly fees and balance minimums for many of their checking account customers. [More]

Citibank Jacks Up Monthly Fees On Checking Accounts

Citibank Jacks Up Monthly Fees On Checking Accounts

Citibank sent customers a letter informing them that starting in December, they’re raising monthly fees on checking accounts, in some cases by double. [More]

Citi "Simplifies" Banking By Raising Monthly Service Fee

Citi "Simplifies" Banking By Raising Monthly Service Fee

Citi customers with the bank’s “Basic Banking” package currently pay an $8/month service fee that can be waived if the customer makes five qualified transactions per month. The good news is that they are reducing that requirement; the not-so-good news is that Citi is raising the monthly fee for people who don’t make the necessary number of transactions. [More]

With Only $37,000 Left On Mortgage, House Gets Foreclosed

With Only $37,000 Left On Mortgage, House Gets Foreclosed

They only had $37,000 left to go on their mortgage they’d been paying off for 25 years, but now a California family’s house is going into foreclosure. [More]

Around $2.7 Million Stolen From Citi Accounts After Hack

Around $2.7 Million Stolen From Citi Accounts After Hack

The fallout continues from the May 10 breach of Citi’s credit card account files by hackers. The bank now says that a total of around $2.7 million was stolen from a relatively small percentage of the 360,000 breached accounts. [More]

How Hackers Stole 200,000+ Citi Accounts Just By Changing Numbers In The URL

How Hackers Stole 200,000+ Citi Accounts Just By Changing Numbers In The URL

Details have emerged has to how hackers were able to steal over 200,000 Citi customer accounts, including names, credit card numbers, mailing addresses and email addresses. It turns out quite easily, in fact. All they had to do was log in as a customer and change around a few numbers into the browser’s URL bar, NYT reports. Facepalm. [More]