Consumerist: Citibank, Executive Customer Service

27 Citibank Executive Emails

Ben Popken — Wed, 18 Mar 2009 17:28:30 EDT

Here are 27 email addresses for Citibank execs, in case you need to send them an eecb.

Alberto.J.Verme@citi.com, Richard.Evans@citi.com, Gustavo.Marin@citi.com, Mary.McDowell@citi.com, Vikram.Pandit@citi.com, Michael.L.Corbat@citi.com, James.A.Forese@citi.com, Jane.Fraser@citi.com, John.C.Gerspach@citi.com, Douglas.Peterson@citi.com, Charles.D.Johnston@citi.com, William.Rhodes@citi.com, Mark.Rufeh@citi.com, Deepak.Sharma@citi.com, Stephen.Volk@citi.com, Paco.Ybarra@citi.com, George.Awad@citi.com, John.Havens@citi.com, Bonnie.Howard@citi.com, Lewis.Kaden@citi.com, Brian.Leach@citi.com, Paul.McKinnon@citi.com, Shirish.Apte@citi.com, Suneel.Bakhshi@citi.com, Stephen.Bird@citi.com, Nicholas.Calio@citi.com, Don. Callahan@citi.com

(Photo: GarotaDesastrada)

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Ben Popken — Fri, 07 Nov 2008 09:43:47 EST

Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.

Be sure to read our Ultimate Consumerist Guide to Fighting Back, a go-to handbook for the dissatisfied consumer. Once you've decided to go the executive customer service right, be sure you read this first so you know what to say when you call the corporate avatar of your choice.

The Consumerist Executive Customer Service Index

ACS
Adelphia
Air Tran
Alamo
Alaska Airlines
Allegiant
Aloha
Amazon
America West
American Airlines
American Express
Amtrak
Apple
ATA
AT&T
AT&T Wireless
Bank of America
Barnes and Noble
Bell Canada
Best Buy
Blizzard
Blockbuster
Blogger
Bloomingdales
Blue Cross/Blue Shield
British Airways
Borders
Busey Bank
Buy.com
Cablevision
Charter Communications
Chase
Circuit City
Citibank
Comcast
Continental
cox
Delta
Direc-TV
Discover Card
Dish
Disney
Ebay
Enterprise
Equifax
Experian
Fedex
Frontier Airlines
Fry's
Gamefly
Geek Squad
Georgia Power
Helio
Home Depot
Humana
HSBC
IKEA
ING Direct
Insight
Keybank
Lenovo
Loew's
Macy's
Microsoft (and Xbox)
Midwest Airlines
Motorola
National City
Nicors
Northwest Airlines
Norton
Office Depot
Office Max
Orbitz
Paypal
Pitney Bowes
Qwest
RCN
Regions Bank
Register.com
Ryan Air
Samsung
Seagate
Sears
Sirius
Skybus
Sony Ericcson
Spirit Airlines
Sprint
Sports Authority
Staples
Symantec
T-mobile
Target
Time Warner Cable
TransUnion
Uhaul
United Airlines
United Health Care
UNUM Life Insurance
UPS
US Airways
US Cellular
Verizon landline/DSL/Fios
Verizon Wireless
Vonage
Wachovia
Walmart
Washington Mutual
Wells Fargo

In the event you can't find the info you are looking for here, you can scan our backlog of contact info, or use Google to uncover the addresses yourself. In the event you find something we don't have, feel free to share at tips@consumerist.com.

Researched by Alex Jarvis
Last updated: 11/07/2008

Reach Citibank Executive Customer Service

Ben Popken — Thu, 23 Oct 2008 13:15:25 EDT

Having trouble getting people at Citibank to help you out? If you've tried regular customer service and supervisor multiple times and failed, try these numbers:

Citibank Executive Responsive Office in NYC
(718) 248-6433

Citibank Executive Response Unit
Rudy Guerrerro
(210) 677-7284 direct line

Remember to be nice, professional, and succinct. In customer service, karma happens very fast and you get what you give. (Photo: thecornballer)

I Can't Get A Loan, Sears Says I'm Dead

Ben Popken — Wed, 06 Aug 2008 09:30:30 EDT

Claudia's father couldn't get a loan because Sears reported to the credit bureaus that he was dead. In fact, it was her mother who had died. After complaints, Sears credit cards, run by Citibank said they fixed the problem. Then Claudia's dad tried to get a loan but couldn't. His credit score was zero.

Claudia tried to get Sears/Citibank to correct their report. 25 calls, 11 days, and 3 faxes that never happened later, Claudia stumbled across our post, "Contact Citibank CEO William Rhodes."

She got in touch with a nice lady named Diana and in less than one business day, Claudia's dad was no longer dead. "Thank you so much for such useful information," she writes. "I feel like a big load has been lifted off my shoulders."

Claudia's father could have also disputed the information with the credit bureaus, but that would have taken several months to resolve. The loan couldn't wait. Luckily, trusty ol' executive customer service came to the rescue. Remember it and use it when necessary.

Contact Citibank CEO William Rhodes

Ben Popken — Mon, 11 Jun 2007 12:02:20 EDT

Citibank
William R Rhodes, CEO
william.rhodes@citigroup.com
399 Park Ave.
New York, NY 10022
NY Tel. 212-559-1000

Navigating to Citibank Executive Customer Service:
1. Get yourself into the appropriate mental state where you can be patient and speak calmly, clearly and professionally.
2. Press 8 for company directory
3. Say, "William Rhodes"
4. Press 1 to accept the first option
5. An executive switchboard operator picks up., ask her for the office of "William Rhodes."
6. Be patient with their questions, their job is to weed out the crazies.
7. She will ask the nature of your call. State that you have a customer service concern that you need to take to executive customer service.
8. She will ask what line of business it's regarding, like a credit card, corporate card, etc.
9. You will be asked your name, phone number, card number and the state in which your account is in. (You can say you rather not disclose your card number until speaking with the executive customer service representative).
10. You will then be connected to a person who can help solve your problems.

— BEN POPKEN