Citigroup Facing Federal Investigation Into Student Loan-Servicing Practices

Citigroup Facing Federal Investigation Into Student Loan-Servicing Practices

Just last month federal regulators announced that an ongoing probe into potentially unscrupulous student loan-servicing practices resulted in nearly $18.5 million in refunds and fines from Discover Bank. Now, regulators appear to have Citigroup in their crosshairs, as the financial company announced it was party to an investigation. [More]

(Cavale Doom)

Banks Run Free Classes For Rich Kids On How To Be Super-Rich

Being a young adult who will inherit billions of dollars isn’t all fabulous parties, designer clothes, and supercars. It also means learning responsibility: at minimum, you’ll be responsible for caring for your own billions, and you could also end up running the family business or a foundation. There’s no degree, not even in business administration, that can prepare you for life as a billionaire, but some banks would really like to help. [More]

Discover Bank Must Pay $18.5 Million Over Illegal Student Loan Servicing Practices

Discover Bank Must Pay $18.5 Million Over Illegal Student Loan Servicing Practices

As federal regulators continue to probe potentially unscrupulous student loan servicing practices, the Consumer Financial Protection Bureau has ordered Discover Bank and its affiliates to pay nearly $18.5 million in refunds and fines for, among other things, overstating amounts due on student loans and failing to notify borrowers of their rights. [More]

(cmorran123)

Citibank Must Pay $700M Over Illegal Marketing, Collection Practices

The Consumer Financial Protection Bureau ordered Citibank and one of its subsidiaries to pay $700 million in relief to more than 8.8 million consumers for engaging in a string of illegal credit card practices, including deceptively marketing and billing for debt protection and credit monitoring services, and misrepresenting fees related to debt collection actions. [More]

Citigroup Quietly Cuts Back On Its Consumer Banking Business

Citigroup Quietly Cuts Back On Its Consumer Banking Business

Citigroup is about to become a slightly smaller group. Here in the United States, for example, the global bank once sought retail banking customers in fourteen cities. In cities where there are fewer Citibank branches, the company has been quietly selling their branches and leaving town. [More]

Apple Pay Lets Man Scan, Use Wife’s Citi Credit Card Without Additional Verification

Apple Pay allows you to easily scan cards into the Passbook app, but Citi is allowing some cards to be added without additional verification if they meet certain conditions.

One of the neat features of the new Apple Pay system is that it lets iPhone 6 users quickly scan and verify credit cards into their Passbook so they can use those accounts without ever providing participating businesses with their card numbers. But how easy is it to just scan in someone else’s card and start using it without that person’s permission? [More]

(Patrick Fagan)

Citibank Raises Fees For Accounts, But Plans To Offer Free Credit Reports To Some Customers

Citibank is poised to become the second financial institution to provide customers with free credit scores each month. But that’s only if customers stick with the company after its latest fee hike. [More]

Read the message from bottom to top. First, Citi sends Zach a message intended for a completely unrelated customer named Geoffrey. Then Zach replies that he is not Geoffrey and that this is cause for concern. Citi's response is to tell him how to add another person to his account.

Citi’s “Secure Message Center” Run By Idiot Robots Who Don’t Care They Sent E-Mail To Wrong Person

If you’re a customer of any of the big banks, you’ve likely gotten a few messages in an online inbox that is only available via the bank’s website. You probably ignore most of these because they’re either about site downtime or upsells for add-on products you’ll never buy, but you probably assume that — unlike your gmail, yahoo, hotmail, or AOL account — this inbox doesn’t include messages that are intended for someone else. Wrong. [More]

Citibank Demands That Hearing-Impaired Customer Call Them, Hangs Up When She Does

Citibank Demands That Hearing-Impaired Customer Call Them, Hangs Up When She Does

Kerry has lost her hearing as an adult, and you can’t call her on the phone. This seems pretty self-explanatory, but apparently it isn’t. At least not to Citibank. They want Kerry to call them to verify a suspicious transaction, but hang up on her whenever she calls. [More]

Citi To Replace Debit Cards Linked To Target Hack

Citi To Replace Debit Cards Linked To Target Hack

A month after Target first revealed that its in-store credit and debit card payment system had been breached, Citi has finally announced plans to replace all debit cards for customers whose account information was stolen in the hack. [More]

Capital One Is The Most Complained-About Credit Card Company

Capital One Is The Most Complained-About Credit Card Company

Since the Consumer Financial Protection Bureau opened its credit card complaint portal in Sept. 2010, more than 25,000 complaints have been filed with the CFPB. And while the 10 largest credit card issuers account for 93% of all those complaints, one company is responsible for more than 1-in-5 of all complaints filed with the Bureau: Capital One. [More]

(Atwater Village Newbie)

Citi To Pay Nearly $1 Billion To Fannie Mae For Toxic Mortgages

Ever since taxpayers bailed out Fannie Mae, the mortgage-backer has been trying to get some of the nation’s largest lenders to buy back the toxic loans that had been sold to the company before the housing bubble went POP. Today, Citi announced that it has agreed to pay $968 million to Fannie Mae to put an end to its part in the matter. [More]

Click on the image to see how each of the surveyed banks fared in the Disclosures categories.

Consumer-Friendly Checking Account Practices Vary Wildly From Bank To Bank

Unless you’ve been hiding under a bed for the last six years, you probably know that the banking industry isn’t exactly beloved by many American consumers. As a reaction to public sentiment (and threats of regulation), a number of banks have begun phasing in some more consumer-friendly practices, but a new study shows these changes are not industry-wide and that several banks are still years behind. [More]

(Earth2Kim)

Milk, Aspirin, Broadband, And LivingSocial: Some Class Actions You Might Be Eligible For

Organic milk, LivingSocial vouchers, Norton Antivirus, Verizon Wireless games, and Clearwire Internet service: what do they all have in common? All of these companies have open class-action lawsuits against them for which eligible customers can file claims and get cash. [More]

Citibank Doesn’t Understand The Word ‘Minimum,’ Cancels Deployed Soldier’s Student Loan Forbearance

Citibank Doesn’t Understand The Word ‘Minimum,’ Cancels Deployed Soldier’s Student Loan Forbearance

Benjamin is in the military, and currently serving in Afghanistan. We’d thank him for his service, but Citibank says not to. They think that he’s not there anymore, and have ended the active-duty forbearance on his student loans. Calling up Citi and sending them documentation is tricky when you’re you know, in Afghanistan, but he’s doing his best. Nothing he sends is good enough for Citibank to actually believe him. [More]

Man Who Helped Citigroup Become A Megabank Says Megabanks Should Be Broken Up

Man Who Helped Citigroup Become A Megabank Says Megabanks Should Be Broken Up

Call it an about-face, a switcheroo or an epiphany, but whatever you call it, ex Citigroup CEO Sandy Weill is surprising plenty of people in the industry by saying megabanks should be broken up. This, from the man who helped steer Citigroup to its current ginormous conglomerate status. [More]

Citibank Locks Man Out Of Bank Account Until He Repays The $84K Worth Of Gas He Didn’t Buy

Citibank Locks Man Out Of Bank Account Until He Repays The $84K Worth Of Gas He Didn’t Buy

There is no car gas tank that would fit $84,522.54 worth of gas. But who cares about simple physical limitations when it comes to charging such a large purchase to someone’s bank account? Citibank somehow took a man’s $30 fill-up and multiplied it by about 2,800 his statement, and now won’t let him back into his bank account until it gets that money back. [More]

Woman Forcibly Removed From Home, In Spite Of Restraining Order Against Citibank

Woman Forcibly Removed From Home, In Spite Of Restraining Order Against Citibank

A woman in El Paso has been fighting foreclosure for several months, saying she was making payments and that Citibank was crediting them to an escrow account without telling her or explaining why. A federal court recently issued a temporary restraining order preventing the bank from foreclosing while the case is litigated, but that didn’t stop county constables from forcibly removing her from her home last week. [More]