A credit card with a button? Yep. That exists. Citi is testing a card with an actual button on it that, when pressed, switches the card from regular credit to reward points. [More]
Marc’s monthly budget just exploded into a mess of overdraft fees thanks to CitiFinancial Auto’s negligence, and now he’s not sure how to get them to actually do anything to fix it. [More]
For decades, “S. Larson” has been the named that signed the bottom of Citibank’s letters to customers. But does this person actually exist or are they a construct? [More]
A former banker at a Manhattan branch of Citibank has filed a lawsuit against parent company Citigroup, alleging that she was fired from her job for just being too attractive. [More]
They say you can only bang your head against a wall for so long. If that describes where you’re at with a stuck Citi customer service issue, and you’ve tried and failed with customer service reps and supervisors, consider dialing this secret phone number for their executive response unit. Warning: Break Glass Only In Case Of Emergency. [More]
When hitting the shops overseas, many credit cards will charge you additional international transaction fees. The savvy traveler needs to equip themselves with a credit card that charges low or no fees at all. Here’s the current rates for the seven credit cards with the lowest international transaction fees: [More]
In these tough times, homeowners with difficulties paying their mortgage dread receiving that letter from the bank informing them that their loan is in default. Except for Consumerist reader Ryan, who recently got some certified mail from CitiMortgages telling him his home was at risk of foreclosure, unless he immediately forked over $0.00 [More]
Justin says he couldn’t pay his Citibank credit card balance because he lost his card and couldn’t log into the system because he hadn’t yet received his replacement. As a result, he was stuck with an interest rate hike and a missed payment fee. [More]
Citi CEO Vikram Pandit is reassuring investors today after his firm lost $7.6 billion in 2009 by telling them to look on the bright side — at least they fired 100,000 people. [More]
I suspect some readers will say that Assefa Senbet is to blame for screwing up one of his final payments to Citibank on a deferred interest loan agreement. They’ll be right–it was his responsibility. But he didn’t skip a payment, and he wasn’t late. In fact, he frequently overpaid in order to pay it off early. Near the end of the loan, however, he sent in a check for $70 instead of $81. As a consequence, he’s now paying off $887 in deferred interest fees at a 30% interest rate. [More]
“It’s the increased cost of doing business,” was Citicard’s constant refrain when Kent’s husband called to complain about their latest pre-CARD act adverse action insanity: transfer $5000 in balances from other credit cards to this credit card or we’ll double your interest rate. Listen to Kent’s message left on the new Consumerist hotline and/or read the transcript:
If you’re a Citibank customer who has one of the bank’s two smaller checking account plans—the ones where the monthly fee is waived as long as you use direct deposit or their online bill payment—then maybe it’s time to consider taking your business elsewhere. Starting in February, anyone with an average balance of less than $1500 will be assessed a monthly $7.50 service fee, reports the New York Post.
Citibank has changed the terms of Victor’s credit card agreement, and in the process they’ve created a bizarre rolling refund arrangement that will make his interest rate jump to 29.99 percent, except that actually it won’t, eventually. Maybe. Update: Another reader sent us a copy of the letter, and the arrangement is even less favorable than we first thought (see below).
Without warning, Citi decided to close a swath of gas-station co-branded Mastercard accounts nationwide. The trouble seems to have started October 15. Quan was one of the affected customers and the credit card company was pretty disingenuous about it when called.
Greg says he inadvertently authorized Citi to share his personal info because he applied for an online rebate. He writes: