(Michelle Rick)

BofA’s Customers Don’t Hate Bank As Much As Non-Customers (But They Aren’t Happy)

It’s no secret that Bank of America is the most-reviled of the nation’s large banks, mostly for its handling of the mortgage mess, including the most recent allegations that it deliberately deceived troubled borrowers in order to nudge them toward foreclosure. But even though BofA’s customers gave it the lowest marks in a new survey of banks’ reputations, those customers don’t hate the bank anywhere near as much as people who have no financial ties to it. [More]

Big Banks Failing To Comply With All The Rules For National Mortgage Settlement

Big Banks Failing To Comply With All The Rules For National Mortgage Settlement

Remember that massive $25 billion settlement between the nation’s largest mortgage servicers — Bank of America, Wells Fargo, Chase, Citi, Ally — and attorneys general from around the nation? Well, it comes with a lot of rules for these institutions to follow. But the person in charge of monitoring the settlement says most of the banks are failing to comply fully. [More]

(chadlafarge)

One Complaint To CFPB Fixes Mortgage Snafu That 9 Months Of Dealing With The Bank Couldn’t

As Consumer Financial Protection Bureau director Richard Cordray pointed out in his testimony before the Senate Banking Committee this morning, more than 130,000 American consumers have used the agency’s numerous complaint portals to help resolve their problems with financial institutions. Consumerist reader Charles is just one of those people who still has a house because the CFPB was able to accomplish in a few days what no one else could in almost a year. [More]

(frankieleon)

Banks Uncover Additional Wrongful Foreclosures On Military Members

The Servicemembers Civil Relief Act (SCRA) is intended, in part, to help protect active-duty members of the armed forces from having their homes taken away by foreclosure, but as we’ve seen, this hasn’t stopped banks from ignoring the law and taking those houses anyway. Now comes a report that banks have recently uncovered hundreds of additional wrongful foreclosures on the homes of servicemembers. [More]

(Paxton Holley)

Survey: Top Brands For Buzz In 2012 Were Subway, Amazon And… Cheerios?

When you think about popular fast food chains, Subway is certainly among them. And Amazon.com is without a doubt the leader in online retail. But apparently the U.S. brand with the third-best “buzz” from consumers in 2012 was a cereal we’ve all been eating since the dawn of time. [More]

(Nick Bastian Tempe AZ)

Deadline For Foreclosed-Upon Homeowners To File Claim In National Mortgage Settlement Is This Friday

It took years to reach the $25 billion settlement between the nation’s largest lenders and 49 states, but affected homeowners were only given months to claim their piece of the pie. [More]

(So Cal Metro)

Bank Of America Dead Last In Customer Satisfaction Study

The folks at the American Customer Satisfaction Index have released their latest report on the banking industry and for the sixth year in a row, credit unions and small banks have outscored all the large financial institutions. And for the second consecutive year, Bank of America is bringing up the rear. [More]

(Karen_Chappell)

Citi Has A Very Loose Definition Of “Expedited” When It Comes To Fixing Huge Holes In Roof

When a bank approves a short sale, you would think that it would do everything it can to not put that sale at risk, lest it lose even more money on the deal. But one pending short sale property in New Jersey has had holes in its roof for months because Citi thinks that not approving repairs to the roof is somehow a good idea. [More]

(WmHerbert)

Citigroup Is Suddenly Without Its CEO And COO, After Both Abruptly Resign

With no specific reasons given, Citigroup CEO Vikram Pandit and Chief Operating Officer John Havens both resigned their positions this morning. [More]

(Someone named Meg)

Data Shows Bank Of America Is Also Bad At Dealing With Credit Card Complaints

Earlier this year, the Consumer Financial Protection Bureau launched a complaint portal for people with credit card-related issues. Banks and card companies are not obliged to provide a happy ending to the complainant, but they are obliged to reply in a timely manner. And even with the bar lowered that much, Bank of America still manages to disappoint. [More]

Study Says 800K Homeowners Should've Avoided Foreclosure But Big Banks Messed It All Up

Study Says 800K Homeowners Should've Avoided Foreclosure But Big Banks Messed It All Up

Getting a mortgage modification has been hard enough for homeowners, what with disorganized big banks not having enough well-trained people on staff to deal with the necessary ins and outs of the process. But a new study says that things should’ve been easier under the Home Affordable Modification Program and resulted in 800,000 fewer foreclosures than we ended up with. [More]

Which Credit Card Applications Are Trying To Hide The Least Info From You?

Which Credit Card Applications Are Trying To Hide The Least Info From You?

Between interest rates, rewards, balance transfers and fees, there are lots of places for banks to hide information that might drive a potential credit card customer away. But a new study looked at the country’s top 10 credit card issuers to determine which companies are hiding the least from consumers. And you might be surprised at who came out on top. [More]

Citi Has Some Very Strange Ideas On How I Plan To Spend My Extra Cash Points

Citi Has Some Very Strange Ideas On How I Plan To Spend My Extra Cash Points

Is there no limit to what banking rewards programs will cover these days? Flights, hotel rooms, rental cars, electronics, women. Wait — what? [More]

Woman Forcibly Removed From Home, In Spite Of Restraining Order Against Citibank

Woman Forcibly Removed From Home, In Spite Of Restraining Order Against Citibank

A woman in El Paso has been fighting foreclosure for several months, saying she was making payments and that Citibank was crediting them to an escrow account without telling her or explaining why. A federal court recently issued a temporary restraining order preventing the bank from foreclosing while the case is litigated, but that didn’t stop county constables from forcibly removing her from her home last week. [More]

Citi Decides Customers Want $5.95 Security Service, Check Off Box In Advance For Them

Citi Decides Customers Want $5.95 Security Service, Check Off Box In Advance For Them

If there is anything Americans love, it’s when big banks make decisions for them. For example, some Citi customers recently looked at their credit card bills and noticed that the bank had already checked off the opt-in box for some sort of security service called “Watch-Guard Preferred” at the low, low price of $5.95/month. [More]

Citi Shareholders Sue Bank's Directors For Paying Executives Too Much

Citi Shareholders Sue Bank's Directors For Paying Executives Too Much

Earlier this week, the shareholders of Citigroup said “hell no!” to the notion of paying company CEO Vikram Pandit $15 million. Today, they took their anger a step further and filed a lawsuit in federal court, saying Citi execs should not be rewarded for doing a so-so job. [More]

Worst Company In America Sweet 16: Bank Of America Vs. Citi

Worst Company In America Sweet 16: Bank Of America Vs. Citi

A perennial Golden Poo favorite slips into a red, white and blue unitard and struts into the WCIA Rollerball arena to the strains of Hulk Hogan’s “Real American,” thinking this is the year they win it all… Well, not if a scrappy underdog from New York City has anything to say about it. [More]

Which Worst Company Contenders Force Customers Into Mandatory Arbitration?

Which Worst Company Contenders Force Customers Into Mandatory Arbitration?

As we sifted through the mountain of nominations for this year’s Worst Company In America tournament, we noticed a trend of readers who cited companies’ mandatory binding arbitration clauses as a reason for nominating. And while it’s businesses like AT&T and Sony that have made all the headlines for effectively banning class action lawsuits, there are a lot of other WCIA contenders who are forcing customers into signing away their rights. [More]