that was fast
The new CircuitCity.com is already disappointing customers, this time by shipping a half-complete TV mount that looks like it was wrapped by an over-caffeinated octopus. Unsurprisingly, our anonymous tipster had to slog his way through two
customer service departments before extracting a promise to ship out the missing parts. Why can't CircuitCity.com just ship him a new mount? Apparently, they have to first botch the parts shipment. Our tipster decided this wasn't worth his time, and instead ordered a second mount.
Circuit City promises to refund his money once they receive back the defective mount...
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ask the consumerists
Jan bought a keyboard from
Circuit City last year. Since then, the company filed Chapter 11, the stores liquidated and closed, and another company bought the name. But last week, Jan finally-FINALLY-received her rebate check. Now she wants to know: is cashing this thing a good idea?
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Zombie Retailer
CircuitCity.com is back, and it looks eerily familiar. The zombie website is now controlled by Systemax, the same folks who own
Tiger Direct. Though the new site may look similar to the old, no doubt part of Systemax's goal to keep alive a "proud brand that America has grown to count on," it isn't nearly as consumer-friendly as we would like...
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circuit city
The
Circuit City death watch is long over, but now there's a way to preserve those memories forever—maybe even to outfit an entire troupe of Circuit City re-enactors. Reader chainofcommand02 was shopping in a grocery outlet store when he discovered several cases of Circuit City polo shirts. Yours, for only $1.00.
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customer service
Best-practices guru
Joel Spolsky thinks Circuit City imploded because of their terrible customer service, not any "recession" or "macroeconomic conditions" nonsense. To prove his point, he looks at thriving New York electronics retailer B&H, which succeeds because they understand that stellar service leads to healthy profit margins.
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recession
The notoriously litigious manufacturers of insanely and (some would argue) needlessly expensive
cables,
Monster Cable, are apparently hurting after the death of
Circuit City.
USAToday says that the company is slashing prices in order to increase market share.
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wcia 2009
A bittersweet goodbye to an incompetent electronics store? Or a kick in the butt to last years returning champion?
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wcia 2009
The death star vs a bankrupt, liquidated retailer in its
final year of eligibility? Who makes you angry?
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credit cards
"Good news about your credit card account," proclaims the letter Wilman recently received from Chase. Starting in May, you'll be able to use that
Circuit City card to make purchases at
Best Buy. We think this is more like "mixed feelings" news, but on the plus side you won't have an otherwise good credit card account closed (assuming you care about your FICO score). See the Chase letter below.
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liquidations
Reader Eric writes in to let us know that our advice about inspecting
Circuit City liquidation merchandise before buying it saved his brother from getting stuck with the wrong item.
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