Edelman says Cingular Wireless and Travelocity are indirectly supporting the adware and spyware industry with ad dollars despite efforts by both companies to cut ties with that form of advertising.
cingular
Are Cingular And Travelocity Still Supporting Adware?
By 3.15.07
Drummer of 'The Band' Sues Cingular Over Commercial
By 3.13.07
“It was just a complete, damn sellout of The Band — its reputation, its music; just as much disrespect as you could pour on Richard and Rick’s tombstones,” said Helm, 66, a longtime Woodstock resident.
10 Things We've Learned From 'Confessions of A Wireless Sales Rep'
By 3.12.07
Over the past week, it’s been quite a learning experience here at The Consumerist. Former and current reps from all of the major wireless companies have written in, sharing their tips and tricks and confessing their sins. It’s been a fascinating look inside the daily life of a sales rep, but what have we learned?
UPDATE: Be Friends With Eddie's $8,677.29 Cingular Bill
By 3.7.07
Now my bill went from an average monthly bill of less than $100 to $8,677.29. It had something to do with my data transfer rate. Obviously, they did not give me my original plan. Instead they gave me some $8,677.29/month plan.
Cingular: Whoops, Here's Your $8,677.29 Cell Phone Bill
By 3.7.07
Poor Eddie. Eddie canceled his unlimited internet plan, then decided that not having the internet was completely lame, so he called up and added it again. Unfortunately for Eddie, Cingular didn’t put him on the same plan he used to be on. Eddie writes:
My current cell phone bill is $8,677.29. I had Cingular since 2003. In November of 2006 I purchased the Cingular 8125 Pocket PC. I loved it. I had a cell phone that could access the internet and my bills were about $100 a month. After 2 months I cancelled the internet option because I wanted a smaller cell phone bill. After about 3 weeks of not having my internet I requested that they turned it back on. They did.
7 Confessions of a Cingular Sales Rep
By 3.6.07
The need for cell phone sales reps to cleanse themselves in the healing waters of the Consumerist is nearing an all-time high. Reps from all over the cell phone universe are flooding the tip line, a tidal wave of lost souls begging for redemption… Ok, not really, but a guy who works at Cingular just wrote us with some tips for the readers. Why should Verizon have all the damn fun?
Cell Phone Companies Are Terrified Of New Jersey
By 3.6.07
New Jersey has had enough. The New Jersey Assembly Consumer Affairs Committee has proposed several bills directed at cell phone companies, once of which is called the “Wireless Telephone Consumer Protection Act.” It would require “full disclosure of service levels and fees and set standards for cell phone advertisements, contracts and billing,” according to the Star-Ledger.
Cingular Tries to Get Class Action Lawsuit Thrown Out, Cites Arbitration Clause
By 3.5.07
“Although the exact wording of these provisions has changed somewhat over time, each has required customers to pursue their disputes with Cingular or AT&T Wireless in either individual arbitration or small claims court,” the defendants allege in their motion.
Cingular Shuts Off TDMA Service In Arizona Five Weeks Ahead Of Schedule
By 3.4.07
CingularThe new AT&T has shutdown the old AT&T’s TDMA network in Arizona, five weeks ahead of schedule. Reader Kevin sends us his complaint to the Better Business Bureau.
- “I [contacted] Cingular Wireless on February 25, 2007 and was told that the old AT&T TDMA network was shutdown early in Arizona. I was given no notice that my phone would no longer work after February 23, 2007. Quite the contrary, the Cingular text message and website specifically state that service would be ending March 31, 2007. Now I am stuck with a worthless phone and a balance of $93.00 that I can’t use.”
Time Division Multiple Access is an anachronistic communications protocol that Cingular is phasing-out in favor of GSM. Most Cingular customers are unaffected by the shutdown. Subscribers with older phones and certain Free2Go customers may be screwed. Anyone stuck with a TDMA phone in an area without TDMA service can call Cingular (611 and 911 should still work) and request either a GSM phone, or a refund for unused minutes.
Giant List Of Cellphone Company Departments' Direct Numbers
By 3.2.07
Having trouble finding the special number for a specific department at your cellphone provider? Just feel like bypassing the intermediary customer service reps who might end up disconnecting the call or transferring you to the janitor’s closet?
Round 6: AT&T/Cingluar/SBC vs Clear Channel
By 2.23.07
Gawker Media polls require Javascript; if you’re viewing this in an RSS reader, click through to view in your Javascript-enabled web browser.
Cingular Spends 1.8 Million Dollars A Day Upgrading The LA Area. Just The LA Area.
By 2.22.07
“The past two years were unprecedented — investing almost $1.3 billion to deliver a quality wireless experience to our customers here,” said Andy Shibley, vice president and general manager for the company’s Greater LA market. “Our wireless network is world class and second to none. The major expansion we completed was an extraordinary achievement that enables us to provide exceptional service for our customers today and into the future.”
According to the press release they’ve concentrated their efforts, in part, on Pismo Beach, which we remember from a Bugs Bunny cartoon. Now Bugs can talk on his cell phone if he forgets to take a left at Albuquerque. —MEGHANN MARCO
Sprint Gives Better Adjustments To More Profitable Customers, Ranked On A Scale From One Dollar Sign To Five Dollar Signs
By 2.8.07
The more money you make Sprint, the more likely they are to you adjustments on your bill when you ask for them, regardless of whether the adjustment is due to a Sprint error. In the computer, your “value indicator” is represented on a scale of one dollar sign to five dollar signs, with five being the highest. Our Sprint corporate mole tells more.
No One Told Sprint Customer Care They Had To Let Customers Leave Contract Without Termination Fee Over Text Message Rate Raises
By 2.7.07
We asked our leak what Sprint thought when The Consumerist posted back in October about how customers could escape their cellphone contract without penalty, based on the raise in text-message rates.
Call Center Employee Addicted to Pornography, Steals Cingular Customer's ID
By 2.7.07
Keith Alan Joiner says he may be addicted to pornography, or at least that’s what he told police when they arrested him for “racking up more than $1,300 in charges visiting pornographic websites” on one Cingular customer’s dime. Joiner also confessed to stealing other credit card information while “employed as a call-taker at the West Corporation in Pensacola, Florida.” The West Corporation takes calls from Cingular customers.
Cingular's FAQ Contradicts Cingular's Anti-Cancellation Rhetoric
By 2.1.07
Cingular has been denying customers’ right to cancel over the rise in pay-per-use text-messaging rates, contending they,
“only promised to let customers out of their contracts if we raised the price of a service they “subscribe” to. Pay per use SMS is not a service customers subscribe to.”
However, this contradicts language in Cingular’s MEdia Net Mulitmedia Messaging FAQ…
Cingular Customer Hit With $31,000 in Roaming Charges From Nicaragua
By 1.29.07
“I told them this is impossible,” DeSofi said.
