Reader Crafts Effective Complaint Letter, Scores 50% Refund From CVS

Reader Crafts Effective Complaint Letter, Scores 50% Refund From CVS

Reader CMM was able to score a partial refund from CVS after they flubbed up her gift photobook order. Instead of bound and ready books, they handed her husband a pile of loose pages and covers and said “go to town.” Some of the pages had minor ink spots on them too. [More]

Amazon Patents Tech That Returns And Exchanges Bad Gifts Before You Get Them

Amazon Patents Tech That Returns And Exchanges Bad Gifts Before You Get Them

Call it “The Bad Gift Filter.” Amazon has patented a system that could intercept the yet another sweater Aunt Janice has sent you and automatically return it and exchange it for something you actually want. [More]

Assessing The Christmas Aftermath: How'd You Make Out?

Assessing The Christmas Aftermath: How'd You Make Out?

Now that the dust has settled, the overly expensive wrapping paper has been ripped to shreds and stuffed into giant garbage bags and the candy cane hangovers have started, we want to know, how’d you do this year? [More]

Retailer Makes Up For UPS's Botched Delivery Of My Laptop

Retailer Makes Up For UPS's Botched Delivery Of My Laptop

M ordered a MacBook Pro as a Christmas gift, but he says it didn’t show up when it was supposed to, despite UPS’s online report that it had been delivered to the “front door” of his apartment. [More]

Have You Finished Your Christmas Shopping Yet?

Have You Finished Your Christmas Shopping Yet?

I finished all my holiday shopping back before Hanukkah, so I’ll just be chilling out around Consumerist HQ and occasionally playing with a plastic bag. But I am aware that with only hours to go until Santa Claus squeezes his jolly girth down millions of chimneys, many of you humans are still scrambling to do some last-minute shopping. [More]

BBB Offers Tips On Returning All The Unwanted Stuff You'll Get Tomorrow

BBB Offers Tips On Returning All The Unwanted Stuff You'll Get Tomorrow

Face it — you don’t actually want anything you’ll receive tomorrow, otherwise you would have found a way to have gotten it yourself by now. So you’ll either be lazy and shove all your gifts in a closet, or get ambitious and go on a returning spree. [More]

A 28-Year Santa Dishes On Kids' Requests

A 28-Year Santa Dishes On Kids' Requests

Portly men who don the visage of Santa Claus hear the darndest things. A man who has played Santa for 28 years started blogging about the poignant, funny and sad things kids have told him over the years. [More]

Snapfish Takes On Too Many Christmas Orders, Then Avoids Customer Contact

Snapfish Takes On Too Many Christmas Orders, Then Avoids Customer Contact

Stacey is a longtime customer of HP’s Snapfish service. She tells Consumerist that she wasn’t able to get her photo calendars ordered until December 19th. No worries, though: the shipping deadlines on the site said that they’d be able to get the calendar out in plenty of time if she paid for two-day shipping. Except this turned out to not be, strictly speaking, true. Stacey found herself without her palnned gifts and suck on the phone with a customer service agent whose entire job, it seemed, is to “listen to people complain and then to explain how busy HP is.” [More]

Is An IOU An Acceptable Alternative To An Actual Gift?

Is An IOU An Acceptable Alternative To An Actual Gift?

With just four days left until Christmas, it may be time to admit you’re going to end up stiffing someone. You could just do what I do: just purr and let them give you gifts. If that’s not an option for you, there are other choices. According to a new poll from our calculating cousins at Consumer Reports, about half of the people who don’t finish their gift shopping in time give IOUs instead. [More]

King Soopers Defends Easter Creep

King Soopers Defends Easter Creep

End displays of Cadbury eggs cropping up in supermarkets in December have had our readers doing double-takes. First there’s Christmas creep, then we had Halloween and Thanksgiving creep, but Easter creep? Yes, because you demanded it to be so, says King Soopers. [More]

Regift Without Getting Caught

Regift Without Getting Caught

Don’t frown when you get awful, impractical gifts. They can serve as valuable currency in the countless occasions in your life in which you’re required to distribute trinkets to people you don’t know or care much about. [More]

The Easter Bunny Continues To Creep Into Father Christmas' Candy Territory

The Easter Bunny Continues To Creep Into Father Christmas' Candy Territory

While most of us are in the full throes of dancing sugarplum dreams and peppermint bark binges, it seems the Easter Bunny (or at least Cadbury) is not to be deterred in his efforts to overthrow the Christmas candy season — a seasonal creep we have come to call “Premature Resurrection.” [More]

How To Get Your Fatty Christmas Drink On, Or Not

How To Get Your Fatty Christmas Drink On, Or Not

One of the basic tenets of surviving December is that there must be enough alcohol to make the holidays, and the experience of answering “So, you’re still single?” for the eleventy billionth time, remotely tolerable. Getting fat during the festive season? That’s as unavoidable as your drunk Uncle Jim’s annual tradition of passing out under the Christmas tree, so why not tip the scale and get tipsy at the same time and get it over with? [More]

Is It OK To Give Flight Attendants Gifts On Christmas?

Is It OK To Give Flight Attendants Gifts On Christmas?

Anna booked a Christmas flight, and perhaps feeling a little guilty, she wants to show the flight attendants some love by providing some token gifts. [More]

Open Caption: Comforting The Fallen

Open Caption: Comforting The Fallen

Several shopping carts gather at the snowbank at the edge of the shopping plaza parking lot to pay tribute to a fallen warrior, felled in the Black Friday fracas. [More]

Beat These Deadlines To Ship Your Gifts On Time

Beat These Deadlines To Ship Your Gifts On Time

If you’re shipping out gifts to friends and family, you may have to start sending out packages this week if you want to get them to their destinations by Christmas. Here are links to domestic shipping deadlines for some of the more popular shipping services: [More]

What Was The Best Gift You Ever Received?

What Was The Best Gift You Ever Received?

Yesterday we asked you to tell about the crappiest present you ever received. And after all that outpouring of bad memories and disappointment we’re ending the week in a better mood. [More]

Costco Replaces Stolen Nativity Scene Pieces For Free

Costco Replaces Stolen Nativity Scene Pieces For Free

Not everything we write about involves people getting screwed over. Sometimes a company will go out of its way to do something nice for customers. Take the example of the Kansas family whose vandalized nativity scene is being fixed with the help of Costco. [More]