Whenever we post a Best Buy story, commenters scold the tipster: don’t they read the site? They should have known better than to shop at Best Buy in the first place! It’s impossible (I hope) to blame Todd, though–his mother-in-law bought him a gadget gift there. A car dock for the wrong type of smartphone, along with a gift receipt. This should have been a smooth and simple transaction, right? Of course not. [More]
Microsoft Replaces Defective Netbook, Saves Christmas
By December 24, 2010
Even the biggest and scariest corporations employ compassionate people who put customers first. You just have to find them. David was lucky enough to find one such employee at Microsoft. He received a free Dell netbook after purchasing Office 2010, and set it aside as a Christmas gift for his mom. It was defective. David thought that the gift would be late…until a Microsoft employee went above and beyond, saving Free Netbookmas. [More]
