<![CDATA[Consumerist: Chevy]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Chevy]]> http://consumerist.com/tag/chevy http://consumerist.com/tag/chevy <![CDATA[ Chevy: We Don't Care That The "Our Country" Song Is Annoying And Everyone Hates It ]]> Do you hate, "Our Country," the John Mellencamp song that Chevy uses to promote their line of trucks? You're not alone. Everyone hates it, according to Newsweek.

Chevy doesn't care, though. They're glad you hate it and that you scream and mute the TV whenever it comes on. (Or maybe that's just me.) They think the campaign has been a success, and are actually making more "Our Country" commercials, despite heavy criticism from people who are sick of the song.

Newsweek says:


"By any measure," says Chevy spokesman Terry Rhadigan, "this campaign has been a success." (That's relative, though: Chevy Silverado sales have been flat over the life of the song—and the overall pickup-truck market is off 2 percent.) Rhadigan says Chevy is aware of the negative buzz but has no plans to throttle back.
I don't know about you, and I'm sure this isn't healthy, but I've never experienced such pure and intense hatred for anything as I feel for that "Our Country" song. I hate it. I actually miss Bob Seger.

Apparently, I'm not completely alone in this:

ESPN columnist Bill Simmons has made a crusade of lampooning the ads, and his readers are backing him up with postings like this: Mellencamp "needs to go into the witness protection program because I am ready to snap and go OJ on him ... for ruining another postseason."
A quick search through Simmons' columns reveals this observation: "it's the only commercial that causes Stockholm Syndrome."

Do you hate this song, too?

Dear John: We Beg You, Make It Stop [Newsweek]
There's only one October diary [ESPN]

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Consumerist-321064 Fri, 09 Nov 2007 15:15:10 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=321064&view=rss&microfeed=true
<![CDATA[ Consumerist Confessions: Tell Us About Cars... ]]> The Consumerist is interested in hearing from car salespeople and customer service representatives in the automotive field. We're looking for tips related to buying a new or used car. If you are or once were a car salesperson or worked in a car dealership and would like to confess, write to us at tips [at] consumerist [dot] com.

We're interested in negotiations, compensation, car brands, used cars, new cars, financing, customer satisfaction surveys...you name it.

Please organize your tips by the make of car you work with. Toyota, Ford, Chevy...etc. We can't wait to hear from you! Remember, helpful tips! Here are some good examples:

9 Confessions From A Former Enterprise Rental Salesman
8 Confessions of An Alltel Sales Rep
11 Confessions of a T-Mobile Sales Rep
6 Confessions Of A Former Sprint Sales Rep
MORE CONFESSIONS....

(Photo: morsteen)

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Consumerist-247299 Mon, 26 Mar 2007 22:11:20 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=247299&view=rss&microfeed=true
<![CDATA[ Darcars Chevrolet Sells Used Truck As "New" ]]>

In July 2004, James bought from Darcars Chevrolet in Lanham, MD what he thought was a new Chevy S-10 truck.

This year, his power window started. malfunctioning. James brought the truck to his local dealer for what he thought would be a warranty repair. When the local dealer pulled up his truck's info from the GM warranty database, the dealer informed him that his 36 month warranty had expired.

Huh? James thought he still had 7 months to go!

The first dealer sold James a "spec-event used car" that had been sitting on his lot for a year. The warranty clock had already started ticking. However, on the bill of sale (included inside), you can clearly see the vehicle is marked as "new."

James' story, our advice, and more pix and evidence inside...


truck3.jpg

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James writes:

"You can imagine my surprise when my local Chevy dealer told me that my new car warranty was expired after only two years. He gave me a copy of the GM database (attached) which listed my S-10 pickup truck as a "spec-event used car."

...The local service manager was kind enough to cover the repair despite the warranty expiration; apparently they have some discretion at the local level....

After sending a certified package of documents and leaving four messages with the dealer which sold me the truck, there was no response so I sent an e-mail to GM directly. According to the response from Jimmy Sanchez (attached), a new-car warranty takes effect on the "original delivery date" which I assume is when it is delivered to the dealer. Since the car sat on the dealer's lot for over a year when I bought it, my warranty was severely sliced.

As you can see, the original bill of sale lists the car as "New" with my initials next to the 200 mile notation on the bill ; the 200 miles represents the mileage on the truck when I bought it, which is not unusual for a new vehicle which has been test-driven. In addition, I received two GM rebates on the truck; I've never heard of GM rebates on used vehicles.

I bought a new vehicle! This seems like fraud to me."

It not only seems like fraud, it is fraud. Don't try to beseech Chevy for help, they don't care what their dealers do.

Continue trying to reach the original dealer and see if you can work it out. Follow up those phone calls with formal requests in writing and send by certified mail.

If Darcars continues to be unresponsive, you would be well advised to file a police report and file suit. — BEN POPKEN


Click to enlarge warranty information from GM database and bill of sale.

http://consumerist.com/assets/resources/2007/01/lookatthetruckwarranty-thumb.jpg



Email to Chevy:

—-—Original Message—-— From: cac@chevrolet.com Sent: 12/12/2006 10:02:13 AM —-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—- Nature of concern : VehicleConcern

Message : I purchased this vehicle new from Darcars Chevrolet in Lanham, MD. Recently a local dealer informed me that my vehicle was in fact a "Spec-event used car" according to the GM Vehicle Inquiry System (I have a copy). Now my warranty has expired after less than two years of use. Apparently the warranty took effect when the dealer received the car and while it sat on his lot for more than one year. I bought a new car - with rebates - not a used car, and they are guilty of fraud. Paul, a manager at Darcars, will not return my calls after I sent a packet (two months ago) of documents relating to this problem. Hopefully you can help. Many thanks.

Response from Chevy:

"Customer Relationship Specialist: Jimmy Sanchez

Dear Mr. xxxxx,

Thank you for contacting the Chevrolet Customer Assistance Center. We appreciate you taking the time to write us in regards to your 2003 Chevrolet S-10. The warranty for your S-10 is for 36 months or 36,000 miles whichever comes first for manufacturer defects in materials or workmanship. Coverage begins on the original delivery date; the start date on your warranty was 06/23/2003.

Other components carry specific warranties based on state and federal law. Please refer to your Warranty Booklet or contact your Chevrolet Dealer for details. Additionally, the following Privileges of Ownership apply to all Brand owners: Roadside Service is available 24 hours a day, 365 days a year, by phoning 800-252-1112. This includes no-charge road service for the first 36 months or 36,000 miles of ownership and is good almost anywhere in the U.S. or Canada and can provide help for flat tires, lost keys or even empty fuel tanks. There are several companies which offer vehicle extended service contracts. The General Motors Protection Plan (GMPP) is an extended warranty offered through General Motors.

For further information on this warranty, please contact GMPP at 1-800-631-5590 or visit your selling dealership. Your dealership will also have information on any other available extended service contracts. If you have any questions, please contact us again. I have documented our correspondence in our database under Service Request number 71-4525xxxxx. Please provide this Service Request number when addressing this concern with us in the future. Providing your request number in all correspondence will be greatly appreciated and will aid us in expediting a timely response. If you should need to contact us in the future, simply reply to this message or call our General Motors Customer Assistance Center at 1-800-222-1020. Customer Relationship Specialists are available Monday through Friday from 8:00 a.m. to 11:00 p.m., Eastern Time. For more information regarding the maintenance and care of your vehicle, please visit www.mygmlink.com. This free online service offers vehicle and ownership-related information and tools tailored to your specific General Motors. Again, thank you for contacting General Motors.

Sincerely, The General Motors Consumer Support Team
Chevrolet supports Buckle Up America. I encourage you, your family and your friends to always Buckle Up."

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Consumerist-229399 Wed, 17 Jan 2007 14:46:34 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=229399&view=rss&microfeed=true
<![CDATA[ Drove My Chevy to the Levy But The Dealer Left Me Dry ]]> billheard.jpgUnlike Mark's Prius story, there's no confusion in this truck twister from Tennessee. Except, how did the dealership think they would get away with it?

After a guy drives his new truck from the Bill Heard dealership home, he gets a call from the salesman, saying he got too good a deal. They want him to pay $10,000 more dollars. He refused. In the middle of the night, the dealership towed it back to the lot and put it back up for sale.

Watch the TV report by going here and clicking the "Dealership Doesn't Like Deal, Takes Car Back" on the top right. (Note to local TV stations: either distribute video players or make your newsfeeds easier to steal and upload. Seriously, it's better for everyone.)

The story is so good, the general manager of a competing TV station blogged about it.

Tennessee's Better Business Bureau says this is par for the course. The hundreds of complaints they've received against Bill Heard, "The World's Largest Chevy Retailer," are far more than any other area dealer. And most of them are unresolved.

How did the dealership defend their actions? We'll let the statements they gave police and News5, after the jump, speak for themselves...


Statement given to the police:

toyota-allegation.jpg

Statement given NewsChannel5:

statementpage1.jpg

statementpage2.jpg

(Thanks to Aaron!)

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Consumerist-188777 Thu, 20 Jul 2006 17:21:57 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=188777&view=rss&microfeed=true
<![CDATA[ Buy a Sentra or a Cobalt? ]]> "What's better, a Nissan Sentra or a Chevy Cobalt?" queried a reader, noting they could get a fully equipped Sentra for $14,500 and a comparibly tricked-out Cobalt for $13,600.

We have no clue.

So we shot it over to our brother car blog, Jalopnik, and Ray replied:

"My vote would be the Nissan, mainly cause the re-sale value of the Nissan Sentra is significantly higher — like 80% higher. The MSRP for the Sentra $13,200 and the re-sale is around $10,000. The MSRP for the Cobalt is around $19,900 and the re-sale is around $10,951. Both being 2005 models.

That's not a good jump."

UPDATE: Ray read the original email and saw the price our reader is getting quoted. He says, "If the dude can get a cobalt for the price he's getting a cobalt for — its a better deal."

There you have it. Get a Sentra. UPDATE: Or a Cobalt. Also, some spellcheck...

SUMER REP OFFI i am having difficulty choseing between a n "isson -sentra and a "chevrolet-cobalt." "can you help? i can purchase a sentra rfor $ 14500. with ac., power windows and loclks radio /dic player and power windows : the cobalt has comprible equiptm ent at va price oe around $ 13,600 which in your opinion is a better buy?i have had b ad experiences buying american cars both chrysler and GM,m silloutteAMERICAN MOTORS HAS DEALT ITSELF AREPUTATION "MY OPINION AS MAKING INFERIOR PRODUCTS, THEN THEY DON,T REPAIR THIER MISTAKES . I THANK YOU FOR ANY ASSISWTAN CE AND/OR ANY INFORM ATION YOU CAN PROVIDES THANKS AGAINONE THAT THINKS YOU ARE A GOOD REPUTABLE OFFICE , ONE THAT IS INTERESTEDS IN HELPING THE CONSUMER TO MAKE INFORMED CHOICES , BUT NOT TRING TO PREFOEM A CAPITALISTICOPERATION ON THE CONSUMER/THQAT BEING , RIP HIM OFF FOR AS MUCH SAS THE PERSON WILL TOLERATE EX. PRES. HOVER SAID IR ALL WHEN HE STATED " THE TROUBLE WITH CAPITALISM ARE THE CAPITALIST, THEY ARE OR B ECOME GREEDYAM ERICAN INDUSTRIES DONT SEEM TO CARE ABOT QUALITYYT THAN KS AGAIN FOR YOUR ASSISTANCE DISILLUTIONED C AR BUYER

The email came from an AOL address, so yeah, there you go.

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Consumerist-176318 Thu, 25 May 2006 13:03:34 EDT popkin http://consumerist.com/index.php?op=postcommentfeed&postId=176318&view=rss&microfeed=true
<![CDATA[ Morning News Roundup ]]>
  • 7-Eleven is set to implement a new, testosterone-boosted ATM this year, providing even more banking solutions to the great unwashed
  • The all-embracing milk of corporate hegemony continues to disintegrate the Cinnamon Toast Crunch of the public domain, Showtime bought the Smithsonian's film archive, giving the commercial channel 'first refusal' rights over anyone trying to use the archive for documentaries and the like. [via]
  • The New York Times reports on the Chevy/Apprentice user-created ad site and its slew of anti-SUV ads. The site went live last Fridayish and the story was filed today. Not a bad turnaround; on the heels of a site redesign, is the old gray lady trying to hem its skirts up a little bit and show some, gasp, ankle?
  • Ejaculating energy prices have Exxon beating out Wal-Mart for the Fortune 500 #1 slot, as determined by revenue
  • Speaking of, Brokeback Mountain DVDs started selling today at Wal-Mart and everywhere else, amidst predictable conservative backlash (sounds kinky, no?) Let's see how long it takes the house of Sam Walton to pull it. Sidebar: where is our Brokeback Molehill parody?
  • A new study shows that black-oriented TV has substantially more fast-food ads than more general programming. Sounds like someone didn't realize Bamboozled was a satire.
  • ]]>
    Consumerist-164965 Tue, 04 Apr 2006 11:43:59 EDT popkin http://consumerist.com/index.php?op=postcommentfeed&postId=164965&view=rss&microfeed=true
    <![CDATA[ Consumer-Made Ad Mocks Chevy ]]> strip.jpgWith all the bloat and spasmodic jibbering about consumer-generated ads, it's nice to see one backfire. Chevy teamed up with The Apprentice to hold an online contest where you remix video and sound clips to make your own Chevy Tahoe ad. Winners receive their choice various expense paid trips.

    This entrant satirizes the SUV industry. With their own tools.

    Irony, you are mistress most fetching.

    View it here quick, before Chevy gets wise and takes it down.

    UPDATE: Link is down. Posting screenshots shortly...

    UPDATE: Screenshots posted after the jump.

    UPDATE: A preserved version of the parody in question made it to YouTube:



    (Thanks to KevinQ for the YouTube catch!)

    Less than two hours after getting posted here and on CBCNews, a user-generated Chevy Tahoe ad, an entrant in the "Make a Chevy Tahoe Ad and Win a Free Trip" contest, is down. The ad mocked SUVs, gas guzzling, planet raping, and inane car ads. For some reason, Chevy didn't want that on their site.

    Whoddathinkit.

    Good thing we had the foresight to take screen shots.

    rev1.jpg

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    rev10.jpg

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    Guess Chevy's definition of the American Revolution doesn't include the freedom of speech.


    Consumer-Made Ads Backfires for Chevy [CBCnews]

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    Consumerist-164318 Fri, 31 Mar 2006 11:17:13 EST popkin http://consumerist.com/index.php?op=postcommentfeed&postId=164318&view=rss&microfeed=true