Consumerist

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checking ID

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Wal-Mart Holds Your Credit Card and ID Hostage When You Complain

When reader Steve went to Wal-Mart to buy Rock Star for his daughter, he reluctantly presented the cashier with a state issued ID containing just his picture, name and signature. Steve's job is to consult with law enforcement about identity theft, so he's more careful than the average bear. For one thing, he only likes to show his state issued-ID. The cashier, however, refused to accept it as a valid ID, and tense negotiations ensued. When Steve said he'd call corporate about their ID checking policy, the cashier refused to hand back Steve's credit card or ID until Steve spoke to an in store CSM. That's right, after he complained, the cashier held his credit card hostage. Check out the gory details, inside.
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12:09 AM on Mon Apr 14 2008
By profio
30,237 views, 137 comments

Latest by n/a: As much as I hate Walmart I have to disagree with Steve here. John is probably some young kid who is more »

checking id

Retail Management: "We Have To Check ID Or We Get Screwed By Credit Card Companies"

Scott, a member of management for a retail chain, wants to share the other side of the checking-ID debate:
Your website continually runs stories about how merchants aren't allowed to ask for ID during a credit transaction. I work on the management team at a nationwide retailer, and credit card fraud occasionally hits our location. Every so often, we are hit with something called a 'retrieval request' from one of the big 4 credit authorization companies (Discover, AMEX, MC, Visa). This means we have 48 hours to provide a legible signed receipt, and video evidence of my staff checking a photo ID to verify the cardholder.
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7:36 PM on Wed Feb 20 2008
By Chris Walters
16,902 views, 214 comments

Latest by n/a: @eskimo81: If you want the benefits of accepting credit cards, and you have agreed to the terms and conditions of more »