silly
Sometimes we feel sorry for CSRs who have to try to sell you stuff you don't want or need when you're contacting them to correct a billing mistake. It's just so sad. Reader ajlei contacted Earthlink's chat support to cancel an anti-virus service that wasn't supposed to be included on her bill, after canceling, the chat support rep kept asking her if she wanted a
more expensive version of the service. When she said no, the chat rep asked her again,
in bold this time... because asking in bold will make customers want more expensive versions of services they just canceled?
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chat
According to Comcast, reader Peter's house does not exist.
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announcements
Last week's open comment invite give-away went so well, let's do it again... this time, at a time hopefully a bit better suited to our West Coast brothers and sisters.
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hugs
Although several hundred 14 year old boys lose their virginity to portly displaced man-children pretending to be women in AOL's chat rooms every day, AOL has bigger fish to fry: the sleazy, nefarious hug. Or "((Hugs))" as it is known in AOL chat parlance, where 'Hugs' is replaced with the name of the recipient.
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skype
Like Google, Skype's a great service, but their flexible ethics when it comes to user's privacy lacks the same quality of excellence. We shortly mentioned that
Skype's user agreement includes wire-tapping provisos, but now they've gone the whole hog: their Chinese service includes a special chat censorship feature.
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chat
It's all about the "Oh damn, you're screwed" for Heather who tried to buy some perfume for her girlfriend (yes, that kind of girlfriend). She could've gone down the road to the department store but was enticed by the online retailer's promise to have it delivered on time for Valentine's day. Needless to say, it didn't happen. She took her case to Overstock's customer service chat bots who display an extremely disarming and hilarious void of concern for her angst and their fumble. Full transcript, as posted to Craigslist: Portland, after the jump.
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Consumerist
