eBay Chat Agents Live In The Mythical Nation Of "Chat Session Ended"

eBay Chat Agents Live In The Mythical Nation Of "Chat Session Ended"

D. suspected that his customer service chat rep at eBay didn’t really understand what he was saying. So he asked where the rep was located. We suspect that hanging up on the customer is not the eBay-endorsed response to such queries. [More]

Cox Offers Amazing Cable Deal Over Chat, Calls To Snatch It Away

Cox Offers Amazing Cable Deal Over Chat, Calls To Snatch It Away

John’s wife used Cox’s online customer service chat to negotiate a better deal on their cable service. Usually, this is an effective tactic. Twenty minutes after concluding the chat and signing up, she received a phone call from Cox–canceling the appointment to upgrade service and rescinding the deal. “Technology only goes so far. We are all only human,” the representative told her. Which proves, at least, that the Internet representatives aren’t robots. So that’s something. [More]