Worst Company In America Round 1: Chase Vs. Wells Fargo

Worst Company In America Round 1: Chase Vs. Wells Fargo


The tournament’s first banking battle gets Day Three of WCIA competition off with a bang! [More]

(Digiart2001 | jason.kuffer)

Why Does Chase Keep E-Mailing Me About My Closed Non-Zombie Account?

Elizabeth wishes that Chase would stop sending her emails. They’re not spam, exactly: she used to be a customer. But she’s getting e-mails as if she still had accounts there, and she closed hers more than a year ago. She was afraid that it has gone zombie: that is, that it’s been mysteriously re-opened without her permission to make unwanted payments and devour her credit score. [More]

(pic-nerd)

How A Tip From Consumerist, A Credit Card, And Some Determination Got Me A Brand-New Nook

Kyle really liked his Nook…until it decided to freeze up and no longer work. He was unhappy: it was only two months out of warranty, and he didn’t like the only option that Barnes & Noble presented: trading the non-working device in for a relatively small discount on a brand-new replacement. He had purchased a lot of books he uses every day for work on the Nook platform, and decided to take a loss on those and get a Kindle instead. Unhappy with the whole experience, he vented to us about it. [More]

(Travelin' Librarian)

If All You’ve Got Is $17 In Your Account New ATMs Will Oblige With $1 And $5 Bills

For anyone who’s ever had to take out $40 at an  ATMwhen all you really needed was $25 and maybe your account balance is low enough that the higher amount causes a sticky situation, get excited. There are reportedly hundreds of new ATMs dotting the country that now dispense $1 and $5 bills so you can grab exact change when you need it. [More]

(afagen)

Chase CEO Admits That His Executives “Acted Like Children” Following Huge Loss

Remember last year when JPMorgan Chase lost billions of dollars in a matter of weeks? One might think that well-heeled, experienced executives at one of the country’s largest banks would have buckled down and faced the problem with a steel-like resolve. Apparently not. [More]

(CBS Sacramento)

Chase Damages Woman’s Credit Report With $16,159 Error, Doesn’t Really Care

Imagine waking up one day and finding out that you can’t get a credit card because someone at the bank screwed up and told the credit reporting agencies that you owed more than $16,000 to Chase. You’d think that this could be easily resolved — but apparently not without getting the local news involved. [More]

(So Cal Metro)

Bank Of America Dead Last In Customer Satisfaction Study

The folks at the American Customer Satisfaction Index have released their latest report on the banking industry and for the sixth year in a row, credit unions and small banks have outscored all the large financial institutions. And for the second consecutive year, Bank of America is bringing up the rear. [More]

(frankieleon)

Exec Who Looked Other Way As Countrywide Sold Off Bad Mortgages Is Now Running Chase’s Foreclosure Review Dept.

The federal government recently filed a lawsuit over a Countrywide scheme dubbed “The Hustle” that removed impediments to a mortgage approval so the company could sell as many mortgages as possible to Fannie Mae and Freddie Mac. Now comes news that a Countrywide exec who ignored warnings about the Hustle is currently running Chase’s foreclosure review initiative. [More]

(Someone named Meg)

Data Shows Bank Of America Is Also Bad At Dealing With Credit Card Complaints

Earlier this year, the Consumer Financial Protection Bureau launched a complaint portal for people with credit card-related issues. Banks and card companies are not obliged to provide a happy ending to the complainant, but they are obliged to reply in a timely manner. And even with the bar lowered that much, Bank of America still manages to disappoint. [More]

Chase Customers: Did The Bank Ever Re-Open Your Closed Account?

Chase Customers: Did The Bank Ever Re-Open Your Closed Account?

Over the lifetime of Consumerist, we’ve written a number of stories about so-called zombie bank accounts, where a consumer finds out their closed account has been re-opened without their knowledge or approval, usually after some third party attempts to make a direct deposit or debit on the dead account. If you were a Chase bank customer and your account was resurrected from the grave, we’d like to hear from you. [More]

Chase Is Now Surprising People With Mortgage Adjustments

Chase Is Now Surprising People With Mortgage Adjustments

While we’ve seen many a story during the last few years of people stuck chasing their tail in an attempt to get a mortgage modification from their lender, some Chase customers are now finding out they’ve gotten a loan adjustment without ever having to lift a finger. [More]

A Chase Bank Teller Makes A Mistake, I Spend The Long Weekend $2,300 Overdrawn

A Chase Bank Teller Makes A Mistake, I Spend The Long Weekend $2,300 Overdrawn

Jason began his holiday weekend with an unpleasant surprise. When he checked his bank account on his iPad, he saw that it was overdrawn. It was overdrawn by a lot. More than two thousand dollars. Jason hadn’t made any huge withdrawals from his account, and neither had any other authorized person. Was he the victim of identity theft? Fraud? ATM skimmers? How could someone take out money that wasn’t there? It turns out that it was quite easy: it just required a one-digit error in the account number. [More]

Chase Won't Stop Calling For My Dead Mom Every Day At 4 A.M.

Chase Won't Stop Calling For My Dead Mom Every Day At 4 A.M.

For the month of August, consumer advocate Christopher Elliott will occasionally be sharing some of the questions and problems he receives from readers. In this week’s case, Kimberly says a day doesn’t go by that Chase bank’s auto-dialing system doesn’t call her at 4 a.m. with automatic account notifications for her mother, who happens to have been dead for two years. Can anyone put an end to the hassle? [More]

Chase CEO Wants You All To Know "We Live In A Free. Fucking. Country."

Chase CEO Wants You All To Know "We Live In A Free. Fucking. Country."

Jamie Dimon is many things. CEO of JPMorgan Chase. Crusader for the rights of banks. Self-proclaimed “defender of the truth.” A living, breathing, F-bomb-dropping reminder that we don’t live in the Soviet Union. [More]

Chase Ordered To Pay $100M To Credit Card Customers For Boosting Minimum Payments

Chase Ordered To Pay $100M To Credit Card Customers For Boosting Minimum Payments

JPMorgan Chase hit up its customers for some additional cash back in 2008 and 2009 when it raised minimum monthly payments on many of its credit cards from 2% to 5%, and now it seems the tables have turned. As part of a class-action settlement over litigation brought by customers, the bank has agreed to pay $100 million to its cardholders for improperly boosting payments in order to generate higher fees. [More]

Chase To Disabled Veteran: Sorry For Making You Do All That Paperwork For A Loan We Don’t Offer

Chase To Disabled Veteran: Sorry For Making You Do All That Paperwork For A Loan We Don’t Offer

There’s nothing quite like slogging through tons of paperwork for months in pursuit of something very, very important, and then having the rug just pulled out from under you, is there? A disabled veteran says his bank, Chase, executed just such a disappointing move while he was trying to buy a home under a special Illinois loan program for veterans. [More]

Lawsuit: I Listened To Chase About My Mortgage And Ended Up With No House And A Dead Husband

Lawsuit: I Listened To Chase About My Mortgage And Ended Up With No House And A Dead Husband

A Texas widow and her family have filed a lawsuit against JPMorgan Chase and others, alleging that their efforts to refinance their mortgage with the bank only resulted in foreclosure, heartache and her husband’s fatal heart attack. [More]

Chase Sends Customer’s Entire Payment History & Personal Info To Complete Stranger

Chase Sends Customer’s Entire Payment History & Personal Info To Complete Stranger

After three years of continual back-and-forth with a bank over a mortgage adjustment, one would think there’s nothing that bank could do to surprise you. And then it goes and sends documents containing information that even an inept ID thief could use to rob you blind. [More]