chase

In response to legal and political pressure, JP Morgan Chase is removing the mandatory binding arbitration clause from its credit card contracts. Customers will receive a new member agreement reflecting the change first quarter 2010.  More »

Katy is a poster child for the benefits of direct deposit, as well as deposit receipt-keeping.  More »

David closed his Chase credit card account instead of accepting a rate increase earlier this year. That should have been the end of it, but it turned out Chase later went ahead and increased the interest rate anyway.  More »

Chase's fraud department apparently thinks that Jake is lying. A few weeks ago, they called him about some suspicious activity on his credit card. Jake and his wife verified that the transactions were neither his nor his wife's, the Chase representative instructed them to destroy their cards, and that was that. Until a week and a half later, when a fraud specialist called them back to deny their fraud claim, claiming repeatedly that his story "doesn't jive."  More »

Daniel's Providian/WaMu credit card was recently absorbed into Chase's swollen belly, and they welcomed him to their family by catching him in a technicality that cost him $39. Here's a good example of why you need to pay attention to statement cycles, even if your bank won't tell you to.  More »

Sometimes lawmakers can cause reform just by threatening legislation. That seems to be the case with Sen. Chris Dodd making Bank of America and Chase flinch by proposing legislation that would force banks to get customers' permission to charge them overdraft fees.  More »

Instead of waiting around for the CARD act, which restricts the ways they are allowed to squeeze money from customers, some banks are introducing simpler, CARD-compliant credit cards meant to be less confusing to consumers, and maybe make us all hate the credit card industry a little less.  More »

Remember those banks that the federal government bailed out because they were "too big to fail?" Well...after mergers and bank takeovers (some encouraged by the government) those banks bailed out because they were "too big to fail" now are much bigger. JP Morgan Chase and Bank of America combined now control more than 20% of all bank deposits in the United States.  More »

Imagine coming home to find the sheriff on your doorstep with an eviction notice, and then being given 3 hours to get the hell off your property, which is no longer yours because your bank mistakenly sold it out from under you for about a third of its value. Oops! Although we initially assumed WaMu/Chase was behind all of it, NCB Miami reports that actually "a mistake in the Miami-Dade Clerk's Office appears to be behind the mishap, which landed Ramirez homeless for more than 24 hours."   More »

Should you ever get lost in the Chase bank-by-phone tree, this function map may help you. Or it may explode your brain all over the receiver. The choice is yours.  More »

Slate has put together a sarcastic look at financial-type commercials through the years. We like the one with Samuel L. Jackson and the centaur.  More »

New York Attorney General Andrew Cuomo's report on the bonus structures of the banking industry is out and — oh my— it's damning. The AG says that 3 banks, Goldman Sachs, Morgan Stanley, and JP. Morgan Chase, paid out bonuses that " were substantially greater than the banks' net income."  More »

Amy and her husband are drowning in high-interest credit card debt. When she asked Chase to lower her nasty 28-percent APR, they offered her an indecent proposal. She doesn't know what to do.  More »