Consumerist
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victory
JP Morgan Chase Yanks Mandatory Binding Arbitration Clause From Credit Card Contracts
In response to legal and political pressure, JP Morgan Chase is removing the mandatory binding arbitration clause from its credit card contracts. Customers will receive a new member agreement reflecting the change first quarter 2010. More » -
the thrill of the chase
Chase Lost My Paycheck, Won't Pay Canceled Check Fee
Katy is a poster child for the benefits of direct deposit, as well as deposit receipt-keeping. More » -
credit cards
Chase Raises Interest Rate On Closed Account
David closed his Chase credit card account instead of accepting a rate increase earlier this year. That should have been the end of it, but it turned out Chase later went ahead and increased the interest rate anyway. More » -
td bank
TD Bank And Chase Have No Idea Where Your $1,800 Is, And They Don't Care
Greg and Dmitry would really like to know where their $1,800 is. TD Bank doesn't seem to share their enthusiasm. Neither does Chase. More » -
fraud
Chase Thinks Reader Has Amazing Bilocating Credit Card
Chase's fraud department apparently thinks that Jake is lying. A few weeks ago, they called him about some suspicious activity on his credit card. Jake and his wife verified that the transactions were neither his nor his wife's, the Chase representative instructed them to destroy their cards, and that was that. Until a week and a half later, when a fraud specialist called them back to deny their fraud claim, claiming repeatedly that his story "doesn't jive." More » -
fee traps
Chase Sets Early Payment Trap, Customer Falls Into It
Daniel's Providian/WaMu credit card was recently absorbed into Chase's swollen belly, and they welcomed him to their family by catching him in a technicality that cost him $39. Here's a good example of why you need to pay attention to statement cycles, even if your bank won't tell you to. More » -
overdraft fees
BofA, Chase To Limit Overdraft Fees
Sometimes lawmakers can cause reform just by threatening legislation. That seems to be the case with Sen. Chris Dodd making Bank of America and Chase flinch by proposing legislation that would force banks to get customers' permission to charge them overdraft fees. More » -
credit cards
Banks Introduce Comprehensible Credit Cards Before Reforms Apply
Instead of waiting around for the CARD act, which restricts the ways they are allowed to squeeze money from customers, some banks are introducing simpler, CARD-compliant credit cards meant to be less confusing to consumers, and maybe make us all hate the credit card industry a little less. More » -
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banks
Banks Once "Too Big To Fail" Now Even Bigger After Meltdown
Remember those banks that the federal government bailed out because they were "too big to fail?" Well...after mergers and bank takeovers (some encouraged by the government) those banks bailed out because they were "too big to fail" now are much bigger. JP Morgan Chase and Bank of America combined now control more than 20% of all bank deposits in the United States. More » -
surprise!
Despite Refinance, Homeowner Evicted And House Sold [Updated]
Imagine coming home to find the sheriff on your doorstep with an eviction notice, and then being given 3 hours to get the hell off your property, which is no longer yours because your bank mistakenly sold it out from under you for about a third of its value. Oops! Although we initially assumed WaMu/Chase was behind all of it, NCB Miami reports that actually "a mistake in the Miami-Dade Clerk's Office appears to be behind the mishap, which landed Ramirez homeless for more than 24 hours."
Thanks to reader fantomesq, we now know more of what happened. More »
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chase
Chase Bank By Phone Telephone Tree Map
Should you ever get lost in the Chase bank-by-phone tree, this function map may help you. Or it may explode your brain all over the receiver. The choice is yours. More » -
advertising
Financial Advertising Through The Years
Slate has put together a sarcastic look at financial-type commercials through the years. We like the one with Samuel L. Jackson and the centaur. More » -
failure
NY AG: Banks Paid Bonuses That Were Substantially Greater Than The Banks' Net Income
New York Attorney General Andrew Cuomo's report on the bonus structures of the banking industry is out and — oh my— it's damning. The AG says that 3 banks, Goldman Sachs, Morgan Stanley, and JP. Morgan Chase, paid out bonuses that " were substantially greater than the banks' net income." More » -
ask the consumerists
Is It Worth Taking A Lower Rate In Exchange For Closing Your Credit Card?
Amy and her husband are drowning in high-interest credit card debt. When she asked Chase to lower her nasty 28-percent APR, they offered her an indecent proposal. She doesn't know what to do. More » -
chase
Chase Barrages Customer With Overdraft Fees
Just about everyone's been smacked with an overdraft fee before, but Michael writes us about his partner who is drowning in a flood of such exploitative charges. More » -
headaches
WaMu/Chase Doesn't Believe Your Card Was Stolen, Despite The Fact That The Thief Was Arrested
Reader Stephen says that a NYC Taxi driver tricked him into using an ATM skimmer-like-device instead of the normal credit card machine and made off with his card and PIN. The NYPD made an arrest, but Stephen says he's still battling with Chase/WaMu. More » -
miss one payment by one day, you're screwed
Nice Letter Gets 29.99% APR Down To 12.24%
David paid his credit card one day late, one time, and Chase immediately jacked his interest rate from 12.24% to the default rate of 29.99%. He called customer service and was told he need to pay on-time for 6 months before he could get it reduced. 6 months later he calls back and now they tell him it's 12 to 24 months. A supervisor confirmed this. Say what? That's what he said, and so he wrote Chase a letter, and it got some serious results: More » -
chase bank
Chase Sends You Debit Card You Don't Need, Tells You To Activate It
Chase isn't just acting in shady ways toward their credit card customers. Their latest sneaky move is sending new debit cards that impose fees to their banking customers, hoping that customers will simply activate the new debit cards with no questions asked. Not so fast. More »
chase
New York, 11:48 AM
Mon Nov 23
8 posts in the last 24 hours
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