chase-bank

Do Not Confuse The Chase Bank ATM With Your Weird And Scary 'Checks'
Tom and his wife got married last year (congratulations!) but still have separate checking accounts. Tom never had a problem depositing checks also made out to his wife in his Chase checking account, so he didn't foresee any problems with depositing their joint $2,000 tax refund check in that same account. But this is The Consumerist, not Satisfied Chase Customers Weekly, so you can guess how that turned out. Now Tom and Mrs. Tom get to wait patiently and hope that the check doesn't get lost in the mail on its way back to them. More »

Chase Doubles The Debit But Isn't Sure When They'll Get Around To Fixing It
UPDATE: Chase has issued a statement on accounts that posted debits twice: "Some debit card transactions in the New York tri-state area posted twice. We are working to reverse that and we will reimburse any resulting fees." More »

Banks Pull Credit Card Tricks To Lure Consumers Back Into Spending More Money
Now that recession-weary consumers have been shedding debt, banks are doing their best to convince you to get that spending back up. Somewhat tricky moves from various credit card companies could result in a high balance if you're not careful. More »

An Important Message From Chase: We Would Like To Sell You Stuff
Doug has a Chase credit card, but doesn't bank with them. His local Chase branch left him a message asking him to call back by the end of the business day about something that was "important" but "not an emergency." Fearing a credit card breach, he called them back right away. Turns out what was so "important" was the branch employee trying to sell Doug on opening a checking or savings account at that local branch. More »

Ditch Your Big Bank, Miss Out On Groupon Refund
Like many other Americans, Casey broke up with his big bank, Chase, and joined a local credit union. The Consumerist commentariat should be very proud of him. Except that since changing banks, he received a refund for a Groupon he had purchased, which Groupon is powerless to give him because the debit card he used to purchase it has been canceled. More »

Chase Punishes You For Not Earning Enough Money
Since they can't extract money from our pockets with cascading overdrafts anymore, banks have to get creative. Bradley learned that these indignities add up when the bank deems you insufficiently profitable, and charges a fee on your no-longer-free checking account. Never mind that Bradley is a college student. He doesn't have a lot of money on hand, and from Chase's point of view, not nibbling away at his patience and his money now could lead to another 60 years of business from him. Theoretically. More »

Clergy Perform Exorcism On Chase Bank
A group of clergy gathered together on the steps of JP Morgan Chase on Park Ave in New York City to perform an exorcism on the bank. They said that the bank was possessed by the demons of "selfishness and avarice" because according to the group's new study, only 6% of New York homeowners seeking a loan mod have gotten it in the past year. The exorcism happens at 0:57. No satanic spirits fly out of the banks, but money does fly out when the clergy closes down their bank accounts. More »

How I Saved My Money From A Scammer
Justin fought the scammers and emerged victorious. When he saw fraudulent charges pending on his account, he dutifully called his bank, Chase. When the bank told them that there was nothing they could do until the charges went through and his money was gone, he took action. Here's how he did it. More »

You're Locked Out Of Chase Online Banking And Can't Get To A Branch? Tough.
Nathaniel writes that Chase Bank refuses to believe that he is who he says he is. He's locked out of his online banking account, and none of the telephone reps' "public records" questions prove his identity have anything to do with him. While a trip to a branch would most likely straighten the situation out, he's physically disabled and such a trip would be difficult. More »

Contacting Chase Executive Customer Service Saves Reader $240/Year In Fees
How can executive customer service help you? JP Morgan Chase gobbled up Jon's bank, Washington Mutual, and his high-yield savings account along with it. He writes that when the bank eventually changed his account over to a different type, one that came with a $20/month fee for customers who didn't keep a $15,000 balance. Instead of rolling over and paying $240 in extra fees or taking his money to another bank, Jon tried something different: he reached out to executive customer service. More »

At Chase, Depositing A $4,000 Check In An ATM Is "Unusual Activity"
Carol tells Consumerist that while in a financial pinch, she took out a title loan for $4,000, depositing it in her Chase bank account using an ATM. Instead of helping the situation, the deposit made her financial mess worse. Chase froze her out of her accounts and made her order a new debit card, but no one at her local branch or in the corporate "Risk Control" department has the power to tell her what the problem is. Her account remained locked after the check cleared. Bank staff also took the opportunity to attempt to sell her student loans and overdraft protection. Not a good time, Chase. More »

Chase Thinks Boston Non-Smoker Bought $100 Worth Of Smokes In Florida
Now that Chase has reversed their initial decision and issued a refund to the retiree they accused of credit card fraud, maybe they can take a look at a rather similar case, but on a smaller scale. Reader P tells Consumerist that Chase ruled that he is responsible for some uncharacteristic purchases he purportedly made thousands of miles away from where he was at the time. More »

Chase Returns Retired Teacher's Stolen $6,200
For some reason, Chase bank decided to take a second look at the $6,200 an unidentified person removed from Bronx retiree Ernest Nitzberg's checking account. It just might have been the outcry after he shared his story with a global audience on the Huffington Post. More »

Chase Tells 44-Year Customer He Fits Fraud Profile, Stole $6200 From Himself
Over at the Huffington Post, retired teacher Ernest Nitzberg blogged about the experience that made him sever his 44-year banking relationship with Chase. He writes that Chase accuses him of using a debit card that he was never issued to buy $6200 worth of merchandise that he was unlikely to want or need. Makes perfect sense to us, too. More »

Having A Problem With Chase Bank? Here's Where To Turn
We have a lot of executive customer service contact information for Chase credit cards, but not as much for Chase bank. That's all about to change, my friends. Here's someone you can turn to if you have problems with the banking side of Chase. Remember, only pester executive customer service contacts once you've exhausted all other options. More »

Chase Doesn't Want Your Paltry $16 Haiti Relief Donation
Chris writes that while closing a Chase credit card, he had to decide what to do with his leftover rewards credit. He tried to donate his rewards to charity, but learned that $16 isn't enough to be considered a valid donation. Bwuh? More »

Chase Sets Early Payment Trap For Mortgage Customers, Too
Chase's statement cycle trap isn't just set for credit card customers. Mortgage and loan customers can be charged a fee for paying too early, too. Serves you right for trying to be proactive and plan ahead! Dana says that Chase punished her for setting up her automatic monthly payment to send on the 30th of the month instead of the 1st, and charged her $52.96 for two months' transgressions. More »

Make Chase Value You For The Great Customer You Are
Do you need some consumer power inspiration? Who doesn't? Here are two more readers' success stories about making a ginormous bank—Chase—treat them like the wonderful and valuable customers they are. More »

Chase Thinks Reader Has Amazing Bilocating Credit Card

—>Chase's fraud department apparently thinks that Jake is lying. A few weeks ago, they called him about some suspicious activity on his credit card. Jake and his wife verified that the transactions were neither his nor his wife's, the Chase representative instructed them to destroy their cards, and that was that. Until a week and a half later, when a fraud specialist called them back to deny their fraud claim, claiming repeatedly that his story "doesn't jive."  More »

Chase Sends You Debit Card You Don't Need, Tells You To Activate It

—>Chase isn't just acting in shady ways toward their credit card customers. Their latest sneaky move is sending new debit cards that impose fees to their banking customers, hoping that customers will simply activate the new debit cards with no questions asked. Not so fast.  More »