Bank of America, Comcast, Time Warner Cable, Delta, Charter, American Airlines — these are just a few of the all-too-familiar companies sitting comfortably in the back of the pack in terms of customer service for 2012. [More]
List Of Companies With Worst Customer Service Scores Is Full Of Familiar Names
By January 8, 2013
Worst Company In America Round 2: PayPal Vs. Charter
By March 23, 2012
It’s the final day of competition in Round Two of Worst Company In America 2012, but there are still an awful lot of awful businesses still waiting to do battle. So let’s get to it and do it, shall we? [More]
Please Join Us In Welcoming Your Worst Company In America 2012 Sweet 16!
By March 21, 2012
The floor of the Worst Company In America BattleDome is stained with the blood of the vanquished. But only one company can earn the privilege of placing the WCIA Golden Poo in its trophy case, so the violence must continue. [More]
Worst Company In America Round One: Charter Vs. CenturyLink (Qwest)
By March 13, 2012
Here’s a pair of middleweight marauders that some of you may not be familiar with, but who still managed to engender enough ill will from Consumerist readers to earn a chance to prove their awfulness in the business world bloodbath called the Worst Company In America 2012 Tournament. [More]
By June 11, 2009
Looking for some inexpensive entertainment this weekend? It’s HBO and Cinemax free preview weekend at a number of major cable providers, including Charter, Comcast, Cox, Time Warner, and Verizon FIOS. If that doesn’t include you, keep an eye on the FreePreview.tv site to learn when your provider’s previews are coming up. [FreePreview.tv] (Thanks, Tim!)
10 Confessions Of A Charter Customer Service Representatives
By May 2, 2009
Did you know there isn’t a formal way to report a Charter cable outage, and that you’re entitled to a $20 credit if your tech is a single minute late for your appointment? These, and other fantastic tips to get faster, cheaper service from Charter, as told by a former customer service representative, inside…
Send Charter An EECB
By September 11, 2008
Here are 16 email addresses to load into your EECB should you feel the need to launch one at cable company Charter Communications.
You Won A 65-inch TV From Charter Cable! Here Is Your 19-inch TV!
By July 8, 2008
The News Courier reports Charter Cable ran an online contest asking kids to submit stories about why their dad was the “World’s Greatest Dad,” and the winner was supposed to get a 65-inch TV…instead, a 19-inch one showed up on his doorstep. Is this any way to treat The World’s Greatest Dad?
Charter Announces It Will Abandon User Tracking
By June 25, 2008
Last month we reported on Charter Communications’ plan to start tracking its users internet activity in order to serve more targeted ads. Charter claimed customers could opt-out of the service, but a reader reviewed Charter’s opt-out method and discovered that even if you said no, you would still be tracked. Yesterday Charter announced it was abandoning the program and will not track its customers’ activities after all—at least for the immediate future.
Charter Communications Company Newsletter Details "No Lying About Install Time Policy" Same Day Negative News Article About The Same Appears
By April 30, 2007
The same day a former Charter Communications customer service rep spilled her guts to the St Louis Post-Dispatch about how the cable company actively lies to its customers about when techs are going to show up, the subject appeared in Charter’s internal company newsletter. Which we, of course, have a copy of…
