(Tony Crescibene)

Charter Admits It Shouldn’t Charge Customer Modem Fee, Keeps Charging Her Anyway

When your cable company owns up to its own billing error, it should be a good thing. But there’s no point in admitting to the error if the company isn’t going to stop making that same error every month until you finally file a lawsuit. [More]

(The Joy Of The Mundane)

Charter Spreads Misinformation, Hopes You Forgot How 2009 DTV Transition Worked

When a company or an individual spreads misinformation, we like to think that it’s out of ignorance instead of greed or malice. Such as the Charter Cable customer service representative who told reader Paul that he shouldn’t cancel his cable because later this year, over-the-air broadcasts will end and he will need cable or satellite service to keep watching TV.

This might be a great argument for convincing people not to cancel their cable. The problem is that it is not, strictly speaking, true. [More]

(catastrophegirl)

Charter Gives Me Free DVR, Won’t Let Me Use It Anymore

Donald found himself in a strange dilemma with his cable company, Charter. He got a deal that included a free DVR when he signed up with them through his apartment complex. When the owner’s bulk deal ended, he had to contract directly with Charter for his cable. No big deal. Except the company told him that he had to start paying for his DVR. Well, paying to have a TV signal fed into it: he could just keep it on his shelf if he really wanted to. He just couldn’t have a TV signal running to it. That’s nice if he has a cat that likes to sleep on electronics, but otherwise makes him kind of sad. [More]

Worst Company In America Round 2: PayPal Vs. Charter

Worst Company In America Round 2: PayPal Vs. Charter

It’s the final day of competition in Round Two of Worst Company In America 2012, but there are still an awful lot of awful businesses still waiting to do battle. So let’s get to it and do it, shall we? [More]

Why Does My Internet Connection Take A Daily Afternoon Siesta?

Why Does My Internet Connection Take A Daily Afternoon Siesta?

Three hours. That’s how long Nate’s Internet connection goes out for, every day except Saturday. He has no idea why. His Internet service provider, Charter, has no idea why. All Charter is able to do is send technician after technician to check out the problem, replace hardware, and ultimately not solve the problem. [More]

Here It Is, Your Lineup For Worst Company In America 2012!

Here It Is, Your Lineup For Worst Company In America 2012!

Welcome to Consumerist’s 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it’s time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. [More]

Costco, Amazon Top Most-Trusted Company Survey; Comcast Brings Up The Rear

Costco, Amazon Top Most-Trusted Company Survey; Comcast Brings Up The Rear

We live in a time where very few companies engender a lot of trust in the buying public. But some businesses still do a better job than others at developing a positive relationship with consumers. [More]

Which Internet Provider Is The Best For Streaming Netflix?

Which Internet Provider Is The Best For Streaming Netflix?

How well you’ll be able to stream season two of Breaking Bad on Netflix may depend largely on which company you’re paying to provide internet service to your home. Netflix has just released the results of its own study on network performance and the results may not surprise you. [More]

Charter Drags Feet To Fix Entire Neighborhood's Internet Access

Charter Drags Feet To Fix Entire Neighborhood's Internet Access

What does it take to get an entire neighborhood’s Internet connection working when something is clearly wrong on the cable company’s end? Judging from Alex’s experience…a lot. His neighborhood has had wonky connections in the summer for years. Unfortunately for Charter, Alex actually knows something about networking, and got them to actually fix the problem. Here, for your edification, is his tale of woe and ultimate triiumph. [More]

5 Pay TV Companies Make 19 Most Hated Company List

5 Pay TV Companies Make 19 Most Hated Company List

5 of the 19 companies getting the lowest scores on the American Customer Satisfaction Index are pay TV providers. In 3rd, it’s Time Warner, 4th, Comcast, 5th, Charter, 17th, Cox, and 18th, Dish. Hmm, why might that be? [More]

AT&T, Comcast Rank Last In Customer Satisfaction Surveys

AT&T, Comcast Rank Last In Customer Satisfaction Surveys

The folks at the American Customer Satisfaction Index have released their annual report on the various elements of the information sector. And it probably won’t come as a surprise to Consumerist readers that AT&T’s wireless division and Comcast each brought up the rear in their respective fields. [More]

Comcast Begs Employees To Vote For Charter In Worst Company In America Poll

Comcast Begs Employees To Vote For Charter In Worst Company In America Poll

We know that none of the companies in this year’s Worst Company In America tournament want to be on the list. But reigning Golden Poo holder Comcast has decided that, rather than actually do anything about the problems that make it a perennial favorite, it will just beg its employees to vote — multiple times — for the other guy. [More]

Worst Company In America Round One: Comcast Vs. Charter

Worst Company In America Round One: Comcast Vs. Charter

Finally, after a week of watching from its locker room, the reigning Worst Company In America steps into the ring to defend its title. [More]

Charter To Customer With Five Failed Service Calls: "You Haven't Bugged Us Enough To Resolve Your Problem"

Charter To Customer With Five Failed Service Calls: "You Haven't Bugged Us Enough To Resolve Your Problem"

Charter tells it like it is: the problem with Eric’s incorrectly installed Internet service is that he hasn’t been trying hard enough to fix it. Here’s a copy of an email that Eric tried to send to Charter’s CEO last week, but it bounced back. Maybe someone at Charter can read it here? [More]

Cable Companies Could Save Money By Flagging Certain Customers "Not An Idiot"

Cable Companies Could Save Money By Flagging Certain Customers "Not An Idiot"

Cable companies could be saving lots of money and pissing off fewer people if they implemented special “this guy is not an idiot” flags on their tech savvy customer’s accounts, argues the NeedCoffee blog. [More]

Worst Company In America 2010: Charter VS Time Warner Cable

Worst Company In America 2010: Charter VS Time Warner Cable

It’s time for two major cable companies to put the gloves on. In one corner, Time Warner Cable, which has drawn the ire of lawmakers and consumers alike for its love of “consumption based billing,” an idea so wildly unpopular that they had to put it on hold before people got the pitchforks and torches out. [More]

Is Charter Telling Customers Their Router Is Broken Just To Rent Them One?

Is Charter Telling Customers Their Router Is Broken Just To Rent Them One?

Earlier this week, a reader wrote in to tell us how a customer service rep at Charter Communications tried to convince him to keep his cable service my telling him a whopper of an untruth about cable companies taking over all the streaming video services on May 1 or some such nonsense. Now, another Charter customer says the company is misleading them and other customers into believing that their routers don’t work and they need to rent one from Charter. [More]

10 Confessions Of A Charter Customer Service Representatives

10 Confessions Of A Charter Customer Service Representatives

Did you know there isn’t a formal way to report a Charter cable outage, and that you’re entitled to a $20 credit if your tech is a single minute late for your appointment? These, and other fantastic tips to get faster, cheaper service from Charter, as told by a former customer service representative, inside…