DirecTV, TWC, Charter Mulling Over Aereo-Like Services

DirecTV, TWC, Charter Mulling Over Aereo-Like Services

While Aereo — the online service that transmits over-the-air network feeds to subscribers’ computers and mobile devices — is slugging it out with broadcasters in court, the operators of several cable and satellite services are reportedly looking to launch similar products of their own, setting the stage for an all-new TV war. [More]

Charter Customer Pleads Guilty To Making Bomb Threat On Customer Service Office

Charter Customer Pleads Guilty To Making Bomb Threat On Customer Service Office

As people who not only spend all day looking at readers’ complaints about the companies they deal with but who also have cable subscriptions of our very own, we get being frustrated with your cable company. Calling in a bomb threat, however, is a terrible idea. A Minnesota man accused of doing just that pleaded guilty to a lesser charge this week. [More]

Charter Owners Looking To Snatch Up Time Warner Cable And Possibly Cablevision, Claims Report

Charter Owners Looking To Snatch Up Time Warner Cable And Possibly Cablevision, Claims Report

Relatively small cable and Internet company Charter Communications has earned a number of Worst Company In America brackets but often fails to progress beyond the first round because it’s just not big enough to be hated by a nationwide audience. That could change, as the company’s owner reportedly seeks to acquire Time Warner Cable and possibly Cablevision. [More]

(honeylamb)

Comcast, Time Warner Cable Bring Up Rear In Cable Customer Satisfaction

Comcast and Time Warner Cable may be two of the largest cable and Internet providers in the country, but they’re also the two worst, according to the latest American Customer Satisfaction Index. [More]

(Netflix)

Netflix Now Posting Monthly Rankings Of ISP Speeds

If, during the course of watching a 50-hour marathon of Burn Notice on Netflix, you find yourself occasionally annoyed by drops in resolution or — heaven forefend — buffering, it might be your Internet service provider. Well, now you can get a better idea as Netflix intends to post monthly rankings of speed on 21 major ISPs. [More]

Charter Ends Twitter And Facebook Customer Support

Charter Ends Twitter And Facebook Customer Support

People who are unable to get help from Charter’s regular customer service have always had another, social media-riffic option: contacting the dedicated Facebook and Twitter representatives. We’ve heard pretty good things about Team Twitter over at Charter, which is why we’re very sad to hear that they’re killing off the helpful accounts and re-assigning all of the team members. [More]

(Tony Crescibene)

Charter Admits It Shouldn’t Charge Customer Modem Fee, Keeps Charging Her Anyway

When your cable company owns up to its own billing error, it should be a good thing. But there’s no point in admitting to the error if the company isn’t going to stop making that same error every month until you finally file a lawsuit. [More]

(The Joy Of The Mundane)

Charter Spreads Misinformation, Hopes You Forgot How 2009 DTV Transition Worked

When a company or an individual spreads misinformation, we like to think that it’s out of ignorance instead of greed or malice. Such as the Charter Cable customer service representative who told reader Paul that he shouldn’t cancel his cable because later this year, over-the-air broadcasts will end and he will need cable or satellite service to keep watching TV.

This might be a great argument for convincing people not to cancel their cable. The problem is that it is not, strictly speaking, true. [More]

(catastrophegirl)

Charter Gives Me Free DVR, Won’t Let Me Use It Anymore

Donald found himself in a strange dilemma with his cable company, Charter. He got a deal that included a free DVR when he signed up with them through his apartment complex. When the owner’s bulk deal ended, he had to contract directly with Charter for his cable. No big deal. Except the company told him that he had to start paying for his DVR. Well, paying to have a TV signal fed into it: he could just keep it on his shelf if he really wanted to. He just couldn’t have a TV signal running to it. That’s nice if he has a cat that likes to sleep on electronics, but otherwise makes him kind of sad. [More]

Worst Company In America Round 2: PayPal Vs. Charter

Worst Company In America Round 2: PayPal Vs. Charter

It’s the final day of competition in Round Two of Worst Company In America 2012, but there are still an awful lot of awful businesses still waiting to do battle. So let’s get to it and do it, shall we? [More]

Why Does My Internet Connection Take A Daily Afternoon Siesta?

Why Does My Internet Connection Take A Daily Afternoon Siesta?

Three hours. That’s how long Nate’s Internet connection goes out for, every day except Saturday. He has no idea why. His Internet service provider, Charter, has no idea why. All Charter is able to do is send technician after technician to check out the problem, replace hardware, and ultimately not solve the problem. [More]

Here It Is, Your Lineup For Worst Company In America 2012!

Here It Is, Your Lineup For Worst Company In America 2012!

Welcome to Consumerist’s 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it’s time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. [More]

Costco, Amazon Top Most-Trusted Company Survey; Comcast Brings Up The Rear

Costco, Amazon Top Most-Trusted Company Survey; Comcast Brings Up The Rear

We live in a time where very few companies engender a lot of trust in the buying public. But some businesses still do a better job than others at developing a positive relationship with consumers. [More]

Which Internet Provider Is The Best For Streaming Netflix?

Which Internet Provider Is The Best For Streaming Netflix?

How well you’ll be able to stream season two of Breaking Bad on Netflix may depend largely on which company you’re paying to provide internet service to your home. Netflix has just released the results of its own study on network performance and the results may not surprise you. [More]

Charter Drags Feet To Fix Entire Neighborhood's Internet Access

Charter Drags Feet To Fix Entire Neighborhood's Internet Access

What does it take to get an entire neighborhood’s Internet connection working when something is clearly wrong on the cable company’s end? Judging from Alex’s experience…a lot. His neighborhood has had wonky connections in the summer for years. Unfortunately for Charter, Alex actually knows something about networking, and got them to actually fix the problem. Here, for your edification, is his tale of woe and ultimate triiumph. [More]

5 Pay TV Companies Make 19 Most Hated Company List

5 Pay TV Companies Make 19 Most Hated Company List

5 of the 19 companies getting the lowest scores on the American Customer Satisfaction Index are pay TV providers. In 3rd, it’s Time Warner, 4th, Comcast, 5th, Charter, 17th, Cox, and 18th, Dish. Hmm, why might that be? [More]

AT&T, Comcast Rank Last In Customer Satisfaction Surveys

AT&T, Comcast Rank Last In Customer Satisfaction Surveys

The folks at the American Customer Satisfaction Index have released their annual report on the various elements of the information sector. And it probably won’t come as a surprise to Consumerist readers that AT&T’s wireless division and Comcast each brought up the rear in their respective fields. [More]

Comcast Begs Employees To Vote For Charter In Worst Company In America Poll

Comcast Begs Employees To Vote For Charter In Worst Company In America Poll

We know that none of the companies in this year’s Worst Company In America tournament want to be on the list. But reigning Golden Poo holder Comcast has decided that, rather than actually do anything about the problems that make it a perennial favorite, it will just beg its employees to vote — multiple times — for the other guy. [More]