Donald found himself in a strange dilemma with his cable company, Charter. He got a deal that included a free DVR when he signed up with them through his apartment complex. When the owner’s bulk deal ended, he had to contract directly with Charter for his cable. No big deal. Except the company told him that he had to start paying for his DVR. Well, paying to have a TV signal fed into it: he could just keep it on his shelf if he really wanted to. He just couldn’t have a TV signal running to it. That’s nice if he has a cat that likes to sleep on electronics, but otherwise makes him kind of sad. [More]
It’s the final day of competition in Round Two of Worst Company In America 2012, but there are still an awful lot of awful businesses still waiting to do battle. So let’s get to it and do it, shall we? [More]
Three hours. That’s how long Nate’s Internet connection goes out for, every day except Saturday. He has no idea why. His Internet service provider, Charter, has no idea why. All Charter is able to do is send technician after technician to check out the problem, replace hardware, and ultimately not solve the problem. [More]
We live in a time where very few companies engender a lot of trust in the buying public. But some businesses still do a better job than others at developing a positive relationship with consumers. [More]
What does it take to get an entire neighborhood’s Internet connection working when something is clearly wrong on the cable company’s end? Judging from Alex’s experience…a lot. His neighborhood has had wonky connections in the summer for years. Unfortunately for Charter, Alex actually knows something about networking, and got them to actually fix the problem. Here, for your edification, is his tale of woe and ultimate triiumph. [More]
5 of the 19 companies getting the lowest scores on the American Customer Satisfaction Index are pay TV providers. In 3rd, it’s Time Warner, 4th, Comcast, 5th, Charter, 17th, Cox, and 18th, Dish. Hmm, why might that be? [More]
The folks at the American Customer Satisfaction Index have released their annual report on the various elements of the information sector. And it probably won’t come as a surprise to Consumerist readers that AT&T’s wireless division and Comcast each brought up the rear in their respective fields. [More]
We know that none of the companies in this year’s Worst Company In America tournament want to be on the list. But reigning Golden Poo holder Comcast has decided that, rather than actually do anything about the problems that make it a perennial favorite, it will just beg its employees to vote — multiple times — for the other guy. [More]
Finally, after a week of watching from its locker room, the reigning Worst Company In America steps into the ring to defend its title. [More]
Charter To Customer With Five Failed Service Calls: "You Haven't Bugged Us Enough To Resolve Your Problem"
Charter tells it like it is: the problem with Eric’s incorrectly installed Internet service is that he hasn’t been trying hard enough to fix it. Here’s a copy of an email that Eric tried to send to Charter’s CEO last week, but it bounced back. Maybe someone at Charter can read it here? [More]
Cable companies could be saving lots of money and pissing off fewer people if they implemented special “this guy is not an idiot” flags on their tech savvy customer’s accounts, argues the NeedCoffee blog. [More]
It’s time for two major cable companies to put the gloves on. In one corner, Time Warner Cable, which has drawn the ire of lawmakers and consumers alike for its love of “consumption based billing,” an idea so wildly unpopular that they had to put it on hold before people got the pitchforks and torches out. [More]
Did you know there isn’t a formal way to report a Charter cable outage, and that you’re entitled to a $20 credit if your tech is a single minute late for your appointment? These, and other fantastic tips to get faster, cheaper service from Charter, as told by a former customer service representative, inside…
It looks like Charter Communications Inc will be filing for chapter 11 bankruptcy, citing the loss of 1 billion dollars over the first three quarters of 2008. [Bloomberg]
Tim enjoyed his unlisted phone number for over thirty years until Charter published it in the local phone book. Now he has two options: ditch his long-time number, or lose his cherished anonymity. Inside, Charter’s apology letter.