Deceiving consumers is a trademark for most unscrupulous operations attempting to collect debts that aren’t actually owed. Shady collectors have been known to lie about debts, misrepresent themselves as officers of the law, threaten lawsuits and, in the case of one operator, threaten Spanish-speaking residents with deportation. [More]
Man Charged With Operating Debt Collection Scheme That Targeted, Defrauded Spanish-Speaking Consumers
In the past, Consumerist has reported on several employees who could certainly take the title of worst employee at Walmart: the man arrested for stealing cash from a customer and food from the company’s deli, the woman who allegedly stole $10,000 in cash and gift cards while working as a cashier, or the long-time employee who stole $250,000 over several years. Today, we add another candidate to the list: an Oklahoma store manager who allegedly conspired to help another man steal $78,000 from the store. [More]
A life of stealing started with the snatching of a candy bar and transformed into an illegal multi-million dollar online payday lending scheme that allegedly defrauded thousands of people. At least that’s what federal prosecutors say led to charges against a Pennsylvania man recently. [More]
For many low-income consumers, tax time provides an opportunity to catch up on bills and get back on track financially. Unfortunately, there are unscrupulous companies out there that aim to make money of these same consumers by pointing them in the direction of high-cost tax-refund-anticipation loans. That appears to be the case for the owner of New Mexico-based H&R Block franchises and a tax-time loan company operating an alleged illegal tax-refund scheme. [More]
Kentaro already went through a dispute resolution with PayPal for an HTC Droid Eris he sold on eBay. He says the reason for the dispute no longer exists, and anyway, he won and that was supposed to be the end of it. But now he owes $287, according to PayPal. [More]
The financial reform compromise may keep our financial system from reprising Chernobyl anytime soon, but it will also change the way consumers use their credit cards. Merchants will soon be allowed to refuse plastic for purchases of less than $10, a rate the Fed can boost as they see fit. Both the Fed and universities will also gain the power to set maximum credit charges. That means no more free flights to Europe after charging your kid’s tuition to your rewards card. The changes will go into effect the day after the compromise is signed into law. [More]
Aaron’s pissed because Travelocity’s quote for a one week car rental in Costa Rica didn’t include a mandatory insurance charge that cost him more than $100. Aaron feels cheated and wants Travelocity to pony up under their TotalPrice Guarantee, but Travelocity may not have done anything wrong. Join us across the jump to help us sort this out. [More]
If you want to pay out the nose for Wi-Fi, stay in a W hotel, says HotelChatter. The site has released its 6th annual report on Wi-Fi in U.S. hotels, and the W Hotel chain is named as the worst with no free lobby access and $15/day room rates. Other hotels that suck when it comes to wireless: DoubleTree, Four Seasons, Marriott, and Mandarin Oriental. [More]
American Airlines announced today that they’re raising checked baggage fees by $5, effective February 1st. Your first bag will now cost $25, and your second one will cost $35. If you want to check a third bag, you will have to buy the airplane (cash or certified checks only), and if you want to check a fourth bag, you will have to endure a phone call from AA’s CEO Gerard Arpey, where he will cry at you and say he doesn’t know how to run a company and he’s scared. He only made $8.9 million in total compensation last year, so cut him some slack. [More]
If you don’t like the idea of paying a resort fee the next time you visit Las Vegas, make sure you check out the various Harrah’s Entertainment resorts. Today they sent a press release to travel blogger and temporary TSA aggravator Chris Elliott in which they state that all of their Vegas resorts “exclude mandatory resort fees.” [More]
Travel consumer advocate Christopher Elliott has a new post about an undisclosed $15/day “resort fee” that Trump International Hotel Las Vegas plans to tack onto a customer’s bill. The surprise is that the customer reserved the room through Priceline, and thought when he made the reservation that Priceline was telling him the final room rate. [More]
Sometimes a company verifies that a bank account by making a couple of small deposits in it, then asking you to report back the deposit amounts. Don’t rely on that verification process to block any activity in the meantime, though. That’s what Suzette did with Ally bank, and she ended up with a $35 stop payment fee from her own bank.
If you participate in an automatic savings program like Bank of America‘s Keep the Change service, where debit card purchases are rounded up and the difference is deposited into your savings account, keep an eye on maintenance fees. James says he was hit with a $5 charge last month because he hadn’t met the minimum monthly deposit requirement of $25: “It turns out that I wasn’t even accruing $5 worth of change per month, so I was losing more money due to the maintenance fee than I was saving via Keep the Change!”
As a nation, we pay more each year in overdraft fees than we do for books, cereal, or fresh vegetables, says the Center for Responsible Lending (CRL)—and considering how outrageously expensive cereal is, they must be talking about a huge sum. They are: “Banks and credit unions collected nearly $24 billion in overdraft fees last year, an increase of 35 percent from just two years earlier.”
Jeff bought a copy of Adobe Creative Suite 4 back in May during a sale promising a $200 discount. The final checkout price didn’t reflect the discount, but he double-checked the terms and conditions and confirmed that he was eligible. Adobe agreed, and has repeatedly promised to issue a refund. Jeff has been waiting for the check for almost four months, and he’s not alone. Another customer has been waiting on a similar refund for almost a year!