chargebacks
—>Ben wrote in a few weeks ago to share his successful chargeback after he and his girlfriend were rained out of one day of their three-day passes to the recent All Points West festival in New Jersey. His story raises questions about the definitions of the term "rain or shine." More »
—>We've always heard good things about Zipcar—the biggest complaint from friends here in NYC is that reserving one in the summer requires a lot of patience. Jen and her friend, however, just had an experience that was so bad that Jen finally had to dispute the charges on her card, and now she says she'll never do business with them again. Based on her encounter with them, we think she has a good reason to feel that way. More »
—>We readily admit that there are places on the Internet other than Consumerist where one can harness the Internet hive mind to solve consumer issues. Ask Metafilter user Jason sought help when his former insurance company wouldn't stop auto-billing him, and emerged victorious, collecting the $10,000 he was wrongly charged...plus interest! More »
—>Ryan is stuck in a bad situation. His father is friends with a the guy who owns a local furniture store, and the store has failed to deliver some custom-made furniture that was fully paid for up front as a goodwill gesture. Now Ryan wants the order canceled, but the owner and his wife are refusing to cooperate. More »
—>Christopher and his wife bought a crib through a local store, and two and half months later they still haven't received it. Now the store is going out of business, and Christopher isn't sure what he can do to get his money back. More »
—>Tony bought a Tempur-Pedic mattress from healthyback.com last December, and they sent him two pillows as a "free gift." Tony didn't want the pillows, but HealthyBack refused to take them back, and assured him they were part of a promotion. More »
—>Someone hacked reader E's account on the adult site ImLive.com and bought up $450 worth of credits. By the time E. caught the charge, half of the credits had already been used. When E. informed the site that he was planning to file a chargeback with his credit card company, he was warned that doing so would be "considered a serious violation of our terms of use." The site's suggested alternative was simple: they would restore the used credits, and E. could watch lots and lots of porn. More »
—>A reader who works in the chargeback section of a major credit card company has just about had enough with people tossing around "chargeback! chargeback!" as the solution to every customer service problem. While it is a great tool, you gotta make sure you use it right. To help you do that, here's our credit card company insider's guide to the top 10 reasons why your chargeback will get rejected. More »
American Express has given her an "interim" refund in full, pending a review that will involve the credit card company presenting to PIC officials all of Blessman's documentation on the services she feels she was denied. More »
—>DSW is playing dirty with Brook, who tried to legitimately order two pairs of shoes on January 30th. Due to an error on DSW's side, the order was never fulfilled. He called and resolved the problem and they re-processed the order, but a few days later DSW decided to send the order a second time, and this time they jacked up the price by $20. They won't let him cancel the order and say they'll only refund the smaller of the two amounts if he returns it. Surprise, DSW! According to the FTC, you just sent Brook some free shoes. More »
—>A Time Out New York reporter paid nearly double MSRP for a new G1 phone she bought off Times Square from Cellular Stop. After she realized she'd been had (internet access and texting were sold to her as "add-ons"), she went back to the store asking for an explanation. Instead, she says, six clerks began circling her and her friends, screaming and cursing and threatening to "break" their "fucking faces." Her friend was tossed against a wall and another clerk tried to smash her camera. More »
—>I ordered some sunglasses from ALDO. They arrived in a bubble-mailer, with a broken bridge. They were also the wrong color. I filled out their online return request and selected "defective" from the dropdown box. A couple days later they replied with their compensation "offer" - free shipping off my next order. Um, no. Making their offer even less satisfactory, ALDO just sent me a separate email general promotional email with a coupon code for free shipping. So I replied back describing the situation in more detail and asking point-blank for a full-refund. If they don't give me a refund, I'll do a chargeback. More »
—>About 10 women who paid up to $4,000 for dresses they never received picketed the bankrupt Calvary Bridal House in Millburn, NJ this past weekend, screaming and holding hand-made signs that said things like "Fraud" "Scam" and ""Bride in stress, where's my dress?" More »
...I flew from Sacramento to the connection hub in San Diego, where I had a 25 minute layover. While I would not have chosen a 25-minute layover,Southwest doesn't give you your flight times until you've booked....the two gates were in separate parts of the building, separated by security... More »
