math problems
Nine West wasn't sure how much tax to charge Jane for her online order so they have gave her a price that was $5.48 less than what they actually charged. When Jane wrote in to complain and to ask for her money back, Nine West explained that it was impossible to instantly calculate how much tax to charge because they use two highly-sophisticated tax gizmos that simply can't interface with their online store. Jane wants to know if Nine West's charges are ethical and whether it's worth complaining over six bucks.
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fees
Reader Alex says that U.S. Airways charged him a $25 fee that they can't explain — and are unwilling to remove. If he doesn't like the mystery fee, he says, he was told to do a chargeback.
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circuit city
Reader Chris spend hours trying to buy God of War 2 from Circuit City, only to get stuck with an empty box. Yuck!
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happy endings
Joe wants to thank American Express for fixing an incorrect charge on his bill even though he completely forgot to send in the paperwork. Aw!
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scams
Doris wanted to start 2008 off on the right foot, so she made the resolution to lose weight. She ordered a free trail of
Wu Yi Tea, "Hollywood's Hottest Diet", and decided well before her two weeks were up to cancel her order and stick to old fashioned eating right and exercise. That was in January. Four months later, Wu-Yi's parent company Living Lean in Las Vegas is giving Doris the run around about canceling her order. Oddly, Wu Yi has this to say about fad diets on their website, "all the diet formulas have been, at best, disappointing, at worst, outright frauds." Pot, this is kettle. You're black. Hear more from Doris, inside.
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errors
If a gas pump ever accidentally charges you $502.55 for 17 gallons of gas, you'd expect to be able to quickly and easily challenge that charge with your credit card. Unfortunately for James Maddux of Collinsville, OK, it wasn't that simple.
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billing
We've received the following communiqué from the trenches of the Dreamhost billing apocalypse:
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fraud
Happy New Year, Canada! Here's a special treat for our neighbors to the north:
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fraud
13-year-old Brandon Burns thought he'd received a Playstation 3 for Christmas. Sadly for Brandon, the box contained a local phone book and not a PS3. He wasn't upset, just amused. His reaction:
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chargebacks
A
chargeback is when the credit card company withdraws the money for a transaction from a merchant's account and deposited in a consumer's following a dispute.
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complaints
We have an unfortunate/fortunate lack of credit cards, so we are not able to take advantage of the protection services afford customers from credit card providers. Ramit "I Will Teach You to Be Rich" Sethi had been struggling with
Sprint for quite some time, and despite reaching a supposed resolution, he was
still charged a fee for his early cancellation—despite the fact he did not have a contract.
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scams
Doris started her year off right, with a New Year's resolution to lose weight. She ordered a free trail of
Wu Yi tea, "Hollywood's Hottest Diet", decided it wasn't worth it, and tried canceling her order. Four months later, Wu Yi tea's still giving her the run around. At least they had the decency to admit on their website "all the diet formulas have been, at best, disappointing, at worst, outright frauds."Check out her story, inside.
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Consumerist
