Nine West Overcharges You Because Calculating Taxes Is Hard

Nine West Overcharges You Because Calculating Taxes Is Hard

Nine West wasn’t sure how much tax to charge Jane for her online order so they have gave her a price that was $5.48 less than what they actually charged. When Jane wrote in to complain and to ask for her money back, Nine West explained that it was impossible to instantly calculate how much tax to charge because they use two highly-sophisticated tax gizmos that simply can’t interface with their online store. Jane wants to know if Nine West’s charges are ethical and whether it’s worth complaining over six bucks.

US Airways Doesn't Know Why They're Charging You $25, Doesn't Care

US Airways Doesn't Know Why They're Charging You $25, Doesn't Care

Reader Alex says that U.S. Airways charged him a $25 fee that they can’t explain — and are unwilling to remove. If he doesn’t like the mystery fee, he says, he was told to do a chargeback.

Circuit City Wastes Hours Of Your Time, Only To Sell You An Empty Box

Circuit City Wastes Hours Of Your Time, Only To Sell You An Empty Box

Reader Chris spend hours trying to buy God of War 2 from Circuit City, only to get stuck with an empty box. Yuck!

American Express Helps You Even If You Screw Up The Paperwork

American Express Helps You Even If You Screw Up The Paperwork

Joe wants to thank American Express for fixing an incorrect charge on his bill even though he completely forgot to send in the paperwork. Aw!

Wu Yi Tea, The New Diet Scam

Wu Yi Tea, The New Diet Scam

Discover Card And The Tale Of The $502.55 Tank Of Gas

Discover Card And The Tale Of The $502.55 Tank Of Gas

If a gas pump ever accidentally charges you $502.55 for 17 gallons of gas, you’d expect to be able to quickly and easily challenge that charge with your credit card. Unfortunately for James Maddux of Collinsville, OK, it wasn’t that simple.

Dreamhost Billing Apocalypse Refuses To End

Dreamhost Billing Apocalypse Refuses To End

I need help—or at least, just to kvetch. You remember that big $7.5 million snafu Dreamhost made? Well, I received an invoice the day before and trustingly paid it with my credit card. Then, I learned—from Consumerist, no less, not from Dreamhost—about the billing mistake. Nowhere did Dreamhost mention that legitimate invoices were *also* sent out. I looked at the invoice they sent me and noted the error in the date:

Future Shop Sends You Two Blocks Of Wood Instead Of A Router

Future Shop Sends You Two Blocks Of Wood Instead Of A Router

Happy New Year, Canada! Here’s a special treat for our neighbors to the north:

EB Games Sells You A Phone Book In A PS3 Box For The Low, Low Price Of $500

EB Games Sells You A Phone Book In A PS3 Box For The Low, Low Price Of $500

13-year-old Brandon Burns thought he’d received a Playstation 3 for Christmas. Sadly for Brandon, the box contained a local phone book and not a PS3. He wasn’t upset, just amused. His reaction:

What Is A Chargeback?

What Is A Chargeback?

A chargeback is when the credit card company withdraws the money for a transaction from a merchant’s account and deposited in a consumer’s following a dispute.

Using a Credit Card to Fight Sprint

We have an unfortunate/fortunate lack of credit cards, so we are not able to take advantage of the protection services afford customers from credit card providers. Ramit “I Will Teach You to Be Rich” Sethi had been struggling with Sprint for quite some time, and despite reaching a supposed resolution, he was still charged a fee for his early cancellation—despite the fact he did not have a contract.