Nine West wasn’t sure how much tax to charge Jane for her online order so they have gave her a price that was $5.48 less than what they actually charged. When Jane wrote in to complain and to ask for her money back, Nine West explained that it was impossible to instantly calculate how much tax to charge because they use two highly-sophisticated tax gizmos that simply can’t interface with their online store. Jane wants to know if Nine West’s charges are ethical and whether it’s worth complaining over six bucks.
Reader Alex says that U.S. Airways charged him a $25 fee that they can’t explain — and are unwilling to remove. If he doesn’t like the mystery fee, he says, he was told to do a chargeback.
Reader Chris spend hours trying to buy God of War 2 from Circuit City, only to get stuck with an empty box. Yuck!
Joe wants to thank American Express for fixing an incorrect charge on his bill even though he completely forgot to send in the paperwork. Aw!
If a gas pump ever accidentally charges you $502.55 for 17 gallons of gas, you’d expect to be able to quickly and easily challenge that charge with your credit card. Unfortunately for James Maddux of Collinsville, OK, it wasn’t that simple.
I need help—or at least, just to kvetch. You remember that big $7.5 million snafu Dreamhost made? Well, I received an invoice the day before and trustingly paid it with my credit card. Then, I learned—from Consumerist, no less, not from Dreamhost—about the billing mistake. Nowhere did Dreamhost mention that legitimate invoices were *also* sent out. I looked at the invoice they sent me and noted the error in the date:
Happy New Year, Canada! Here’s a special treat for our neighbors to the north:
13-year-old Brandon Burns thought he’d received a Playstation 3 for Christmas. Sadly for Brandon, the box contained a local phone book and not a PS3. He wasn’t upset, just amused. His reaction:
A chargeback is when the credit card company withdraws the money for a transaction from a merchant’s account and deposited in a consumer’s following a dispute.
We have an unfortunate/fortunate lack of credit cards, so we are not able to take advantage of the protection services afford customers from credit card providers. Ramit “I Will Teach You to Be Rich” Sethi had been struggling with Sprint for quite some time, and despite reaching a supposed resolution, he was still charged a fee for his early cancellation—despite the fact he did not have a contract.