Hooters, Hard Rock, Friendly’s Score Low Marks On Chain Restaurant Survey

Hooters, Hard Rock, Friendly’s Score Low Marks On Chain Restaurant Survey

The idea behind chain restaurants is — or at least it should be — to provide customers with dependable, consistent food and service at multiple locations. And many chains succeed in at least trying to fulfill these goals. But according to a recent survey of nearly 48,000 Consumer Reports readers, some chains are struggling to maintain a mediocre level of service and quality. [More]