Verizon is finally installing FiOS in my area. But I’ll never use it. I’ll never sign up for another Verizon account in my life, and I’m encouraging my parents to change to a different service when their Verizon cell contracts end soon. Over the course of eight months, I’ve become completely appalled at the horrible customer service I’ve gotten from that company.
cellphone
Two Tales Of Sprint's Executive Customer Service
By 12.10.07
Awhile back, Sprint got tired of us posting the contact information for everyone in the company, and instead set up a number that went directly to the executive customer service queue. Lately we’ve been getting quite a few positive stories about the hotline, as well as one negative experience.
Verizon To Open Its Network To Any Compatible Device
By 11.27.07
Verzon Wireless announced today that it will be opening its network to any compatible device. Verizon uses the CDMA network, a technology it shares with Sprint. According to Verizon Wireless Chief Executive Lowell McAdam, Sprint phones could work on Verizon’s network “if they pass Verizon’s testing procedure.” Sadly, GSM phones used by AT&T and T-Mobile, including the iPhone, can not work on Verizon’s network.
Some Verizon Phones Adjusted For Daylight Saving Time This Morning, Call For Credit
By 11.2.07
Dear Consumerist,
Chicago Wants To Keep The Change, Eliminate Parking Meter "Piggybacking"
By 10.17.07
Ah, that most delightful of surprises: The parking meter with time already on it. If the City of Chicago has its way, (and let’s face it, they usually do) the gift of a partially full parking meter will a thing of the past.
California AT&T Customers Will No Longer Have To Pay For Calls Made On A Stolen Phone
By 10.11.07
The California Attorney General has announced a settlement with AT&T that ensures that California AT&T customers will no longer have to pay for calls made on a stolen phone, a complaint that often comes sailing into our inbox, but has no easy fix.
T-Mobile Buys SunCom Wireless
By 9.17.07
If you’re one of the 1.1 million people who use SunCom Wireless, welcome to T-Mobile. According to the Wall Street Journal, T-Mobile purchased SunCom for $1.6 billion and will take over net debt of $800 million. In doing so, T-Mobile increases its subscriber base and its network capacity.
AT&T: If The Stylus On Your Phone Breaks, Your Warranty Is Void
By 9.4.07
Reader Rob has an AT&T 8525.
Cell Phones For Kindergartners
By 8.7.07
Cellphone makers want their wares to become regular fixtures on back to school shopping lists. Several companies are making brightly colored cellphones that are designed to fit snugly in a small child’s hand; the phones are paired with special plans designed to convince parents that handing their five-year-old a cellphone is a responsible decision:
Don't Dial 911 In Missouri
By 8.7.07
Dialing 911 in Missouri is like a game of Russian Roulette. The state’s public safety director recently warned that most Missouri counties can’t track a caller’s location and that 16% of counties can’t access 911 from any landline. The solution? Higher cellphone taxes:
Emusic Makes Deal With AT&T
By 8.1.07
According to an AT&T press release, DRM-free online music giant eMusic has cut a deal with AT&T to offer music that can be downloaded to certain AT&T handsets, with a duplicate DRM-free track also delivered to the user’s computer.
10 Reasons To Throw Away Your Cellphone
By 8.1.07
We realize not everyone can throw away their cellphones, but we approve of this list because it reminds us of a time, long, long ago….
T-Mobile And The FCC Tell You To Reply To Txt Msg Spammers
By 7.31.07
Crissy received some txt message spam on her cellphone and was understandably annoyed because incoming txt messages are not included in her package with T-Mobile.
Consumers Can't Sign Away Rights To Class Action Lawsuits
By 7.13.07
The Supreme Court of Washington State has ruled that consumers cannot sign away their right to participate in a class action lawsuit, according to the Seattle Post-Intelligencer.
Even If You Manage To Unlock iPhone, It Will Only Work With T-Mobile
By 7.6.07
In case you’re wondering why Consumerist isn’t writing a bunch of posts on how to hack your iPhone to get it to work on “any network,” here is why:
Phone Problems? Contact Motorola Executive Customer Service
By 7.6.07
I went looking on Motorola’s website for a corporate office phone number without any luck, until Meghann pointed me to the company’s Google Finance profile, which listed the phone number. I called and requested to be transferred to Ed Zander’s office. After being queried as to the nature of my call, I was instead transferred to their Customer Advocacy group.
