Cellphone

no etf
Reader Escapes Sprint With No ETF Thanks To Admin Fee Increase
Reader Kenneth says he escaped Sprint without paying an ETF because of our post "Escape Sprint ETF-Free Over Administrative Fee Increase." He sent us the transcript of his chat with Sprint so you can see how he did it. More »

4:21 PM on Mon Nov 24 2008
By Meg Marco
9,409 views, 43 comments
consumer 101
Consumer 101: 3 Ways To Lower Your Out Of Control Cable, Internet And Phone Bills
How much to spend on cable, internet and telephone is something nobody had to worry about only a few generations ago. Today, the Pew Research Center says that after housing, cable and satellite TV service was most frequently cited as a regular household expense (78%), followed by cell phones (74%) and internet service (65%). By contrast, just four-in-ten adults (42%) say they make a car payment. If you're looking for a way to cut the amount of money you spend on these "information age" expenses, we've got three of them to choose from. More »

12:18 PM on Thu Nov 13 2008
By Meg Marco
28,318 views, 74 comments

Most discussed kwsventures: Cancel all 3. Life will move forward. more »
att
AT&T Won't Honor iPhone Price Announced In Its Own Press Release
Reader Rom is angry with AT&T because they won't sell him an iPhone 3G for the price listed in their press release. AT&T says the promotional pricing ($199 for an 8GB, $299 for a 16GB) is only available to, among others, existing iPhone customers. Rom is an existing iPhone customer. More »

8:12 PM on Mon Aug 18 2008
By Alex Chasick
15,845 views, 56 comments

Latest by describe_one: I hate AT&T! This is just another reason to dislike them. I switched to Cingular from AT&T due to poor reception, more »
Good news for some of AT&T's business customers who don't live near a AT&T or Apple Store: if you're part of with AT&T's Premier Enterprise program, you can now buy your iPhone online. [PC World]

1 comment
Well, it looks like the new iPhone has been unlocked already. [Gizmodo]

1 comment
errors
Sprint: Can You Please Give Us $39,952 Today?
Reader Richard says he came home this summer to angry parents "because of our sprint bill with the family share plan was insanely high." Of course, it turned out to be the same typo we'd written about before, but we really enjoyed the polite but firm manner in which Sprint asked Richard's parents for $39,952... "today." More »

10:35 AM on Tue May 6 2008
By Meg Marco
7,431 views, 25 comments

Latest by LenitaElpenor: Comment on Sprint: Can You Please Give Us $39,952 Today? As for the comment that Sprints billing system is notoriously more »

Rumors on the Internets: T-Mobile may be consider buying Sprint in order to keep the company from lowering its prices and triggering a price war, says Merrill Lynch. "In such a price war scenario, we think T-Mobile would face the most pressure, and Deutsche Telekom would see the increased urgency to drive market repair," the firm's analysts said. Sprint has lost more than 60 percent of its value since June 2007. We're not like analysts or anything, but wouldn't T-Mobile have to be under a lot of pressure (or be able to get a great deal) to bother buying Sprint and its incompatible network when it might be able to sit back, do nothing, and wait as the company's few remaining customers defect? Wouldn't a CDMA-network based company make more sense? [NYT] MORE »

37 comments
sisyphus
Three Weeks Later, Your Helio Phone Is Still Not Activated
Reader Katherine has been trying for the past 3 weeks to get her Helio phone activated and has had no luck. The CSRs say they're working on transferring her number from Verizon, but when she calls Verizon they say that no one from Helio has called. How mysterious. More »

11:55 AM on Mon Jan 28 2008
By Meg Marco
2,013 views, 17 comments

Latest by bar_merch: I have Helio and ported my number over. The port took 5 mins tops. Before I was in my car more »
materially adverse
Another Customer Escapes Verizon Contract For Free
Reader Bret writes in to let us know that he was able to escape the chains of his Verizon contract with no ETF thanks to a txt message increase:

Okay so I read the script from last years price hike on messaging rates, to get out of your contract scot-free. I thought I read some where else that they were going up again to 0.20. So I called Verizon and ran the script on them. No one in cancellations had heard about it. I called the general customer service line. Of course the csr didn't know anything and wanted me to pay the ETF's. So I went to her supervisor. His name was Aundra (pronounced Andre), employee # 7817 out of the Birmingham office.
More »

12:53 PM on Fri Jan 25 2008
By Meg Marco
5,335 views, 24 comments

Latest by tylermorgan: We have a family plan - is it possible to cancel just one of our multiple lines through the 'materially more »
contracts
Cancel T-Mobile With No ETF By Complaining To The FCC
Reader Jeffrey didn't have service on his phone with T-Mobile, so he wanted to switch to another carrier. The trouble is, T-Mobile refused to let him out of his contract without an ETF:

...just wanted you to know that I am one of the many people who can't seem to get T-Mobile service even though I live in New York City, a major market. All my calls to the regular customer service line got me no where and they did the standard runaround: $5 credit, work with their tech team to isolate the problem, etc. I read a user comment on one of the many T-Mobile threads on the Consumerist which said to file a complaint with the FCC and, by doing so, T-Mobile will have to address the problem and report back to the FCC a resolution. So I did. (There's an online form so it's easy.)
More »

8:47 PM on Thu Jan 17 2008
By Meg Marco
8,080 views, 25 comments

Latest by jewely1781: The following was an article I found (title and one paragraph)... T-Mobile USA, A CareerTV Close-up 5 Headquartered in Factoria, Bellevue, Washington, more »

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