Consumerist
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success stories
AT&T Waives $645 In Early Termination Fees For Reader With No Service
Reader Y0himba was a loyal and happy customer of AT&T Wireless. But then the iPhone 3Gs became cheaper and proliferated, and he told both Consumerist and AT&T that his family's phones became completely non-functional. But this is not a complaint—it is a tale of victory. More » -
happy endings
Verizon Customer Finds Upgrade Dates Can Be Flexible If You Want A Droid
Chris navigated Verizon Wireless's troubled phone upgrade waters and came away with Droids for both himself and his wife, even though her upgrade date was still a ways off. Earlier, his wife had gotten a new Voyager with assurances that her contract renewal date wouldn't be affected. More » -
these aren't the droids we're looking for
Droid User Says Says Verizon Double-Charged Him For Service Plans
Victor, who picked up Verizon's new iPhone competitor, the Droid, says Verizon billed him for $40 a month in redundant charges. More » -
t-mobile
T-Mobile Surprise Porn Not An Isolated Incident
After we posted yesterday about a T-Mobile customer being greeted by pictures of topless women when he logged into his account to pay his bill, some of you asked, "What's the problem?" Several readers' stories answer that question. (Censored but not exactly tasteful pictures inside.) UPDATE: T-Mobile response inside. More » -
it's not a bug it's a feature
Reader: "Paid My T-Mobile Bill, Saw Some Boobs"
Reader Andrew has an interesting problem: whenever he logs onto T-Mobile's website to pay his bill, T-Mobile flashes him. More » -
there's no app for that
AT&T Can't Provide Service, Won't Let Customer Cancel
Malcolm moved to a building in an AT&T Wireless dead zone, and hoped to get out of his contract, being that he can't use the service he pays for monthly. More » -
charts
Mag Says T-Mobile Is The Best At Cell Phone Customer Service
Laptop Mag pitted AT&T, T-Mobile, Sprint and Verizon in a battle royale to decide who was the fairest of them all in regards to customer service. The magazine's investigation found T-Mobile led in all three ways to contact the companies — the physical store, online and over the phone — and took the overall crown. More » -
cellphones
Deadline To Ditch Your AT&T Smartphone Data Plan Extended To Oct 31
Do you want to get rid of the data plan for your AT&T smartphone, but missed the September 6th deadline? You now have a second chance. The deadline to drop your plan has been extended until October 31st. More » -
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we've changed our minds
T-Mobile: We Won't Swap Out Your Sidekick For A Different Phone
Amber is a pre-paid Sidekick owner who has been a T-Mobile customer for 7 years. After the recent T-Mobile data disaster, she doesn't intend to get burned again. She wants to switch to a different phone, and she wants T-Mobile to buy back her Sidekick since they can't deliver the data security they promised. Initially T-Mobile agreed, but then they pulled a Sidekick Data Outage on their promise and it disappeared forever. More » -
disasters
T-Mobile Sidekick Data Outage Turns Into Epic Customer Data Fail
This time last week, we thought of the T-Mobile Sidekick data outage as a mere inconvenient outage, but a temporary one. We grossly misunderstimated how badly T-Mobile and Danger/Microsoft could screw things up. More » -
at&t
Will You Try To Drop Your Voice Plan Now That There's VoIP On The iPhone?
Justin says he has done something that many iPhone users have discussed, but haven't been able to accomplish. He claims that AT&T let him drop the voice plan from his account, and plans to use VoIP in order to make any voice calls he needs. Is this even possible? Is it a good idea? More » -
t-mobile
T-Mobile Sidekick Data Outage: Day Three
We've been receiving mail from outraged T-Mobile Sidekick users all weekend, reporting nationwide data outages since Friday. For many users, this includes lack of access to not just e-mail and IM, but also address books unless saved to the SIM. More » -
refunds
Laser-Guided E-Mail Bomb Scores Hit On T-Mobile
Sometimes, the executive e-mail carpet bomb, or EECB, is too blunt an instrument. When Joe had a problem with T-Mobile, he elected to send a LGEB, or laser-guided e-mail bomb, just to CEO Robert Dotson, with great results. More » -
money-saving tips
Can BillShrink Tame Cell Phone Bills?
This Seattle KOMO News article about the free cell phone rate comparison site BillShrink — the site also compares gas prices and credit card offers — has an infomercial-like tone that almost made me dismiss it, but the evidence within convinced me BillShrink is worth a look. More » -
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t-mobile
T-Mobile Ends Paper Billing Fee ...For Now
Consumers, feel your power. Back in August, T-Mobile announced that they would charge customers $1.50 per month to receive a paper bill, and $3.50 to receive a detailed paper bill. It didn't go over well. Because of the negative reaction from many customers, and the beginnings of a class action lawsuit, T-Mobile is changing the policy for now. More » -
ratings
Study Rates Cell Phones By Radiation Emitted
The jury is still out on whether cell-phone radiation is something consumers should worry about. Scientists disagree on whether the low levels emitted are enough to cause brain tumors or other health problems in the long-term. Nevertheless, the Environmental Working Group has analyzed radiation emissions from 1,268 cell phones to see how the levels stand up against government standards. More » -
iphone
AT&T Network Struggling In iPhone-Dense Urban Areas
MMS is finally coming to the iPhone in two and a half weeks! Yaaay! Wait, iPhone users, why are you still sad? What's wrong? What are you doing with that AT&T voodoo doll? More »
