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    • success stories

      AT&T Waives $645 In Early Termination Fees For Reader With No Service

      Reader Y0himba was a loyal and happy customer of AT&T Wireless. But then the iPhone 3Gs became cheaper and proliferated, and he told both Consumerist and AT&T that his family's phones became completely non-functional. But this is not a complaint—it is a tale of victory. More »

      9:00 AM on Sat Nov 14 2009
      By Laura Northrup
      10,027 views, 29 comments

      Most discussed ReaveT: I know its hip to hate AT&T these days, but honestly, I've enjoyed their quality of service, and the customer more »

    • happy endings

      Verizon Customer Finds Upgrade Dates Can Be Flexible If You Want A Droid

      Chris navigated Verizon Wireless's troubled phone upgrade waters and came away with Droids for both himself and his wife, even though her upgrade date was still a ways off. Earlier, his wife had gotten a new Voyager with assurances that her contract renewal date wouldn't be affected. More »

      10:30 AM on Wed Nov 11 2009
      By Phil Villarreal
      8,413 views, 63 comments

      Most discussed this_is_my_screen_name: I tried this 2 days ago; we have a family share plan, with 2 BB pearls and 2 storms. I more »

    • these aren't the droids we're looking for

      Droid User Says Says Verizon Double-Charged Him For Service Plans

      Victor, who picked up Verizon's new iPhone competitor, the Droid, says Verizon billed him for $40 a month in redundant charges. More »

      10:00 AM on Mon Nov 9 2009
      By Phil Villarreal
      9,601 views, 82 comments

    • t-mobile

      T-Mobile Surprise Porn Not An Isolated Incident

      After we posted yesterday about a T-Mobile customer being greeted by pictures of topless women when he logged into his account to pay his bill, some of you asked, "What's the problem?" Several readers' stories answer that question. (Censored but not exactly tasteful pictures inside.) UPDATE: T-Mobile response inside. More »

      5:35 PM on Wed Nov 4 2009
      By Alex Chasick
      46,577 views, 117 comments

      Most discussed SJPadbury: I'm surprised about the number of pornographic pictures that are being reported. I realize that innocent enough pictures won't generally more »

    • it's not a bug it's a feature

      Reader: "Paid My T-Mobile Bill, Saw Some Boobs"

      Reader Andrew has an interesting problem: whenever he logs onto T-Mobile's website to pay his bill, T-Mobile flashes him. More »

      2:00 PM on Tue Nov 3 2009
      By Alex Chasick
      100,649 views, 180 comments

    • there's no app for that

      AT&T Can't Provide Service, Won't Let Customer Cancel

      Malcolm moved to a building in an AT&T Wireless dead zone, and hoped to get out of his contract, being that he can't use the service he pays for monthly. More »

      11:26 AM on Fri Oct 30 2009
      By Phil Villarreal
      11,509 views, 81 comments

    • charts

      Mag Says T-Mobile Is The Best At Cell Phone Customer Service

      Laptop Mag pitted AT&T, T-Mobile, Sprint and Verizon in a battle royale to decide who was the fairest of them all in regards to customer service. The magazine's investigation found T-Mobile led in all three ways to contact the companies — the physical store, online and over the phone — and took the overall crown. More »

      8:30 AM on Thu Oct 22 2009
      By Phil Villarreal
      3,729 views, 38 comments

      Most discussed colorisnteverything: T-mobile gets terrible service in this area, so I don't care how good customer service is, I am not signing more »

    • cellphones

      Deadline To Ditch Your AT&T Smartphone Data Plan Extended To Oct 31

      Do you want to get rid of the data plan for your AT&T smartphone, but missed the September 6th deadline? You now have a second chance. The deadline to drop your plan has been extended until October 31st. More »

      12:17 PM on Wed Oct 21 2009
      By Laura Northrup
      8,687 views, 58 comments

    • we've changed our minds

      T-Mobile: We Won't Swap Out Your Sidekick For A Different Phone

      Amber is a pre-paid Sidekick owner who has been a T-Mobile customer for 7 years. After the recent T-Mobile data disaster, she doesn't intend to get burned again. She wants to switch to a different phone, and she wants T-Mobile to buy back her Sidekick since they can't deliver the data security they promised. Initially T-Mobile agreed, but then they pulled a Sidekick Data Outage on their promise and it disappeared forever. More »

      10:00 AM on Thu Oct 15 2009
      By Chris Walters
      6,318 views, 74 comments

      Most discussed miburo: While i'm all for the consumer. What does being a pre-paid customer have anything to do with anything? You yourself chose more »

    • disasters

      T-Mobile Sidekick Data Outage Turns Into Epic Customer Data Fail

      This time last week, we thought of the T-Mobile Sidekick data outage as a mere inconvenient outage, but a temporary one. We grossly misunderstimated how badly T-Mobile and Danger/Microsoft could screw things up. More »

      12:00 PM on Sun Oct 11 2009
      By Laura Northrup
      14,251 views, 109 comments

    • at&t

      Will You Try To Drop Your Voice Plan Now That There's VoIP On The iPhone?

      Justin says he has done something that many iPhone users have discussed, but haven't been able to accomplish. He claims that AT&T let him drop the voice plan from his account, and plans to use VoIP in order to make any voice calls he needs. Is this even possible? Is it a good idea? More »

      4:46 PM on Wed Oct 7 2009
      By Laura Northrup
      10,373 views, 71 comments

      Most discussed admiral_stabbin: I have no desire to drop my voice plan, but that doesn't mean it's not routinely dropping me...calls. I love the more »

    • t-mobile

      T-Mobile Sidekick Data Outage: Day Three

      We've been receiving mail from outraged T-Mobile Sidekick users all weekend, reporting nationwide data outages since Friday. For many users, this includes lack of access to not just e-mail and IM, but also address books unless saved to the SIM. More »

      3:05 PM on Sun Oct 4 2009
      By Laura Northrup
      7,794 views, 29 comments

    • refunds

      Laser-Guided E-Mail Bomb Scores Hit On T-Mobile

      Sometimes, the executive e-mail carpet bomb, or EECB, is too blunt an instrument. When Joe had a problem with T-Mobile, he elected to send a LGEB, or laser-guided e-mail bomb, just to CEO Robert Dotson, with great results. More »

      6:00 PM on Sun Sep 27 2009
      By Laura Northrup
      10,303 views, 28 comments

    • money-saving tips

      Can BillShrink Tame Cell Phone Bills?

      This Seattle KOMO News article about the free cell phone rate comparison site BillShrink — the site also compares gas prices and credit card offers — has an infomercial-like tone that almost made me dismiss it, but the evidence within convinced me BillShrink is worth a look. More »

      10:39 AM on Thu Sep 24 2009
      By Phil Villarreal
      4,189 views, 40 comments

      Most discussed MostlyHarmless: How much does everyone pay for their cellphones? Mine comes to around $37-$38... more »

    • how to

      Video: Ditch Your Cell Phone Contract For Free

      In this video, a blonde dame in glasses shows you how to escape your cellphone contract for free with several tried and true tips for defeating those $175 early termination fees. More »

      2:00 PM on Wed Sep 16 2009
      By Phil Villarreal
      23,054 views, 114 comments

    • t-mobile

      T-Mobile Ends Paper Billing Fee ...For Now

      Consumers, feel your power. Back in August, T-Mobile announced that they would charge customers $1.50 per month to receive a paper bill, and $3.50 to receive a detailed paper bill. It didn't go over well. Because of the negative reaction from many customers, and the beginnings of a class action lawsuit, T-Mobile is changing the policy for now. More »

      10:30 PM on Fri Sep 11 2009
      By Laura Northrup
      5,761 views, 63 comments

      Most discussed Razor512: If they ever go through with it, I will be canceling my cellphone service and switching to another company. The more »

    • ratings

      Study Rates Cell Phones By Radiation Emitted

      The jury is still out on whether cell-phone radiation is something consumers should worry about. Scientists disagree on whether the low levels emitted are enough to cause brain tumors or other health problems in the long-term. Nevertheless, the Environmental Working Group has analyzed radiation emissions from 1,268 cell phones to see how the levels stand up against government standards. More »

      10:59 AM on Wed Sep 9 2009
      By Carrie McLaren
      9,780 views, 68 comments

      Most discussed ogremustcrush: The scientific consensus is that low power non-ionizing radiation, like that emitted by a cell phone or any other consumer more »

    • iphone

      AT&T Network Struggling In iPhone-Dense Urban Areas

      MMS is finally coming to the iPhone in two and a half weeks! Yaaay! Wait, iPhone users, why are you still sad? What's wrong? What are you doing with that AT&T voodoo doll? More »

      3:30 PM on Sun Sep 6 2009
      By Laura Northrup
      14,049 views, 118 comments

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    Sun Nov 22
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