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T-Mobile Doesn’t Believe Loyal Customer Will Really Leave

So long, T-Mobile! Mark was looking for a new phone to replace his, and has been a loyal T-Mobile customer since 2007. What’s that worth to Big Pink? Not all that much. He saw a great deal reserved only for new customers. Here’s the catch: that deal included a nice price on a smartphone and a $50 per month unlimited no-contract plan. They weren’t about to let a contract customer move on to a dissolute, contract-free lifestyle. No way.  [More]

Sprint Wouldn't Let Me Get My Money Back Because My Warranty Expired 2 Hours Ago

Sprint Wouldn't Let Me Get My Money Back Because My Warranty Expired 2 Hours Ago

“Darth” bought a Sprint phone with a two-year contract, both of which have given him nothing but trouble. He tried to bail out of the deal under Sprint’s 30-day money-back guarantee, but was told he was two hours too late. He stuck it out and his phone continued to torment him, and when he tried to use the warranty he was told — incorrectly, in his view — that the device had water damage. [More]

Sprint Doesn't Believe I Canceled My Account

Sprint Doesn't Believe I Canceled My Account

UPDATE: Sprint got with Chase and allowed him to cancel his account. [More]

Verizon Stuck Me With A Contract I Didn't Sign And Phone I Don't Want

Verizon Stuck Me With A Contract I Didn't Sign And Phone I Don't Want

When David’s phone broke, he bought a stopgap device from Verizon, emphatically telling the salesperson he didn’t want to renew his contract.

Verizon Customer Finds Upgrade Dates Can Be Flexible If You Want A Droid

Verizon Customer Finds Upgrade Dates Can Be Flexible If You Want A Droid

Chris navigated Verizon Wireless’s troubled phone upgrade waters and came away with Droids for both himself and his wife, even though her upgrade date was still a ways off. Earlier, his wife had gotten a new Voyager with assurances that her contract renewal date wouldn’t be affected.