J.Crew Apologizes For Bad Website, But That's All They Do

J.Crew Apologizes For Bad Website, But That's All They Do

A dozen readers (and probably a couple of PR flacks) must have forwarded us J.Crew’s email today, in which the CEO and president of the company extend a mutual apology for the non-workingness of their “enhanced” website and call center. Oddly, the email simply asks customers to “bear with us” but doesn’t offer any discount or sale. Well, maybe they figured driving more traffic to a broken site would only make things worse.

J.Crew's New Website Does Everything Except Fulfill Orders Properly

J.Crew's New Website Does Everything Except Fulfill Orders Properly

Kimberly, a frequent J.Crew online customer, placed an order on June 30th for five items from their newly revamped website. In the past, writes Kim, “it usually takes 2 days at the latest for me to receive any shipment that is not backordered.” This time it’s been 2 weeks, and not only has nothing arrived, but the UPS tracking number they’ve assigned her order is invalid (it doesn’t even follow the UPS numbering style). The unhelpful J.Crew customer service rep told Kim that they had her correct address and to wait 10 days before calling back. In the meantime, one of the items has already been returned and refunded to Kim’s credit card—although about $200 worth of merchandise has still been shipped to some as yet undiscovered location.

Getting Misty, Old Sears ActionFigure Wishbooks

Getting Misty, Old Sears ActionFigure Wishbooks

Consider it Christmas in September. The Action Figure Archive has a few choice scans from the Sears Wishbooks of ’79 to ’87.

Direct Marketing Justifies Its Existence

Direct Marketing Justifies Its Existence

Tucked into an otherwise mundane WP column about Junk Mail Awareness Week (October 1st, mark your calendars!) are some fabulous quotes from the Direct Marketing Association on how junk mail saves America. (Thanks to Ian!)

The Pantsuits of Yesteryear

The Pantsuits of Yesteryear

Enjoy this fetching new James Lileks vivisection of a vintage 70’s Fredricks of Hollywood catalogue. With plunging satire and swooping prose, it’s sure to guide your eye where it wants to ramble: on the hard-bodied landscapes of retro libertines.