• j crew

    J.Crew Apologizes For Bad Website, But That's All They Do

    A dozen readers (and probably a couple of PR flacks) must have forwarded us J.Crew's email today, in which the CEO and president of the company extend a mutual apology for the non-workingness of their "enhanced" website and call center. Oddly, the email simply asks customers to "bear with us" but doesn't offer any discount or sale. Well, maybe they figured driving more traffic to a broken site would only make things worse. More »

    6:47 PM on Wed Jul 30 2008
    By Chris Walters
    8,006 views, 43 comments

    Latest by melmac: I received that email about two weeks after my most recent order was canceled. The email to me seemed a more »

  • funny

    L.L. Bean Backpacks Are For Trusting Souls

    Reader j. sent us the above scan of a page from an L.L. Bean catalog. j. says: More »

    10:04 AM on Thu Jul 17 2008
    By Meg Marco
    26,206 views, 65 comments

  • j crew

    J.Crew's New Website Does Everything Except Fulfill Orders Properly

    Kimberly, a frequent J.Crew online customer, placed an order on June 30th for five items from their newly revamped website. In the past, writes Kim, "it usually takes 2 days at the latest for me to receive any shipment that is not backordered." This time it's been 2 weeks, and not only has nothing arrived, but the UPS tracking number they've assigned her order is invalid (it doesn't even follow the UPS numbering style). The unhelpful J.Crew customer service rep told Kim that they had her correct address and to wait 10 days before calling back. In the meantime, one of the items has already been returned and refunded to Kim's credit card—although about $200 worth of merchandise has still been shipped to some as yet undiscovered location. More »

    1:12 PM on Mon Jul 14 2008
    By Chris Walters
    7,195 views, 30 comments

    Latest by Brent: Thank you so much again, Consumerist! J. Crew's much touted 'upgrade' has been a nightmare for customers. My tracking numbers more »

  • complaints

    BBB Complaint Gets Dell To Pledge To Stop Sending Catalogs

    Two Fridays ago I filed a Better Business Bureau complaint against Dell because they ignored my repeated cries to please remove me from their catalog mailing list, and today I got this following message from Dell's corporate office (listen here). The nice lady says she located my address and is removing it from their system. This is redundant as some other Dell execs say they've finally got my address removed but it does show that filing a BBB complaint does work for getting Dell to promise to stop sending you junk mail (we'll have to see what the mail man brings, or rather, doesn't bring, to know whether it worked completely). Here's where you can go to easily file one online.

    (Photo: What Rhymes With Nicole)

    4:30 PM on Mon May 19 2008
    By Ben Popken
    2,276 views, 39 comments

    Latest by blackmage439: Way back in 2003, some lying Dell rep got my family in trouble with some kind of payment. I can't more »

  • complaints

    Can Dell Stop Itself From Sending Me Catalogs?

    Dell, for the love of God, stop sending me catalogs! They are annoying and unwanted, not to mention, useless. If I want to buy something from you, I'll go online. I've filled out your online forms asking you to stop. I've asked over the phone. Three different Dell executives have been in email contact with me pledging that they would investigate the mystery of why Dell is addicted to sending me catalogs. I've burnt them. I've recycled them. They continue to arrive. In my previous post on this, someone mentioned they got Dell to stop after filing a BBB complaint. Here's where you go to make one online. I just filed one, my first ever BBB complaint (Dell, see what you made me do?). It took less than 5 minutes.

    UPDATE: After drafting this post, I re-emailed the Dell execs who said they would help me. One of them wrote back to say that these May catalogs are the last I will get. He says that I spoke with him back in March, they had already missed the May cuttoff because they process the files far in advance. We'll see what the mailman brings next month.

    11:34 AM on Fri May 9 2008
    By Ben Popken
    2,204 views, 51 comments

    Latest by freejazz38: hahahahahahaha. Toshiba??? hahahahahahaha Another genius speaks. Hey, genius, look up Toshiba laptops class action on google, and get back to more »

  • complaints

    Dell Celebrates Earth Day By Sending Me Junk Mail After I Said Stop

    Despite my repeated requests via online form and phone, and even a few posts about it, including one where I made a photo spread of burning the offending items, Dell keeps sending me catalogs. So here is another post for the online pillory, but, in celebration of Earth Day, instead of burning these catalogs, I have recycled them (see above). Their inability/indifference is all the more stupid because two different Dell execs contacted me to say they would look into the issue. They even had me email them the cryptograms on my address label to help remove me from their mailing system. Dell, please, help me save the planet and take me off your stupid catalog lists. Otherwise I guess I'll just have to deem your material "pornographic" (hey, I know it when I see it, right?) and use USPS form 1500 to get you stop. When you decided to get people to lust after your XPS line, that probably isn't what you had in mind.

    PREVIOUSLY: Dell Won't Stop Sending Me Catalogs So I'm Burning Them

    12:48 PM on Tue Apr 22 2008
    By Ben Popken
    2,338 views, 29 comments

    Latest by WV.Hillbilly: @dewsipper: Regardless of what your mailman may have told you, bulk rate mail is not returned to sender. It won't be more »

  • catalogs

    Can The "Sears Catalog" Save Sears?

    When Sears chairman, Eddie Lampert, took over Kmart, he was determined to revive the long dead "blue light special." Excited about bringing back the old favorite, Lampert's chief marketing officer called the new campaign a "marketplace of discoveries." More »

    11:52 AM on Mon Apr 7 2008
    By Meg Marco
    5,560 views, 52 comments

  • photos

    Dell Won't Stop Sending Me Catalogs So I'm Burning Them

    Even though I have asked them several times and waited several months, Dell won't stop sending me catalogs, so I'm burning them. Every other company that sends me catalogs that I've requested to be removed from their mailing list has done it. I have called customer service on two different occasions and requested to be removed. I have gone to the special website on the back of the catalogs and requested to be removed. I have done this for both the sets of names and addresses they have on file for me. They don't care. I tried to be nice but obviously that doesn't work. So burn, baby, burn. It may not stop the mailings, but I felt better afterwards. Another image of Dell catalog immolation, inside... More »

    12:07 PM on Thu Mar 13 2008
    By Ben Popken
    6,075 views, 97 comments

    Latest by Painisbetter: Dont get mad send the catalogs to the other snail mail spammers companies in the return envelope or RTS. Its more »

  • junk mail

    Get Off Catalog Lists For Free

    It's annoying to have a bunch of useless catalogs cramming up your inbox, and they waste a lot of paper too. Now there's a new, free, site that will get you off all the catalog mailing lists. It's called Catalog Choice, an initiative endorsed by the the National Wildlife Federation and the Natural Resources Defense Council. Just sign up, fill in your address, and the customer number printed on the catalogs' address label. The site's staff then take care of contacting the catalog senders and getting off their mailing lists. Pretty much the easiest, fastest, and cheapest way to get rid of unwanted catalogs that we've ever heard of.

    Catalog Choice [via Stay Free!]

    8:41 AM on Fri Nov 16 2007
    By Ben Popken
    5,474 views, 9 comments

    Latest by HappyPig: CC just introduced a new feature that tells you if companies are complying with their request to remove your name more »

  • catalogs

    Update: Getting Off Mailing Lists Is Fun

    I'm happy to report that four months after requesting to get off the mailing lists for DELL (update: just got another catalog from Dell. Bastards!), Movies Unlimited, Tempurpedic, Guitar Center, New School, and my dentist's office, they've all complied. Yesterday I requested to get off Macy's and LL Bean. Still need to get off Harry & David, Banana Republic, and Old Navy. Out of the blue, I've also been getting these mailing address labels sent to me by various charities and other random unexpected pieces of junk mail where before I got none. I'm sure my creditors appreciate my checks arriving with the return address splayed on a picturesque snowman scene. I think when I signed up for a free cologne sample is how I got on the lists. Pretty stupid and I should've known better, but I thought it was going to be a whole bottle. It ended up being just a piece of scented paper. I resubmitted my name to the Direct Marketing Association's Do Not Mail list (it costs $1), which stops thousands of companies from junk mailing you.

    PREVIOUSLY: Getting Off Mailing Lists Is Fun
    (Photo: Getty)

    11:26 AM on Wed Nov 7 2007
    By Ben Popken
    1,710 views, 19 comments

    Latest by db2: I secretly enjoy getting these bulk mailings. See, I work for a reseller myself, and I know just what it more »