Airline Apologizes For Baggage Handlers Caught Dropping Luggage From Height Of 20 Feet

Airline Apologizes For Baggage Handlers Caught Dropping Luggage From Height Of 20 Feet

As airlines crack down on passengers’ attempts to shove too-large and overstuffed carry-on bags onto planes, a growing number of travelers are forced to gate-check their luggage, meaning it’s collected at the gate and put straight into the plane’s underbelly. But some baggage handlers don’t feel like carrying luggage down all those steps from the jetway to the ground and are just dropping passengers’ bags from heights of around 20 feet. [More]

This thing rules you now.

United Airlines Will Now Send You Back To Check Your Oversized Carry-On At The Ticket Counter

We all see you trying to shove that ginormous rolling suitcase you call a “carry-on” into the overhead bin, and apparently United Airlines has noticed, too. The airline says that while it’s not changing its carry-on size policy, it’s issuing a gentle reminder that oversized bags will cost you extra, by way of a trip back to the ticket counter to check that sucker for $25. [More]

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Frontier Now Offering Confusing Range Of Carry-On Fees If You Don’t Book Through Its Site

Frontier Airlines debuted a few changes to their policies today and guess what? They’re charging for more things, including carry-on bags and formerly complimentary in-air beverages. Here’s the deal, as we understand it: Travelers who book their reservations through the airline’s site won’t have to pay a dime for a carry-on bag, but those who use booking sites like Orbitz or Expedia will have to pay. As for exactly how much, that’s where it gets confusing. [More]

Stressed-Out Gate Agent Will Not Tolerate Tiny Purses On United Airlines Flights

Stressed-Out Gate Agent Will Not Tolerate Tiny Purses On United Airlines Flights

Jarrod and his wife were returning from their vacation, flying United. Their flight was delayed, and they encountered a gate at 3 A.M. with a single employee working. They went to board their flight, and Mrs. Jarrod had a camera bag, a large shoulder bag, and a tiny travel pouch over her arm. Other airline personnel overlooked the tiny pouch, not even counting it as a “bag” for carry-on luggage purposes. Instead, the agent became just a little unhinged, not allowing Mrs. Jarrod on the flight until she nestled the little bag inside one of her other bags. [More]

Stuck In Mexico Without Any Bags Thanks To Gate-Checked Carryon

Stuck In Mexico Without Any Bags Thanks To Gate-Checked Carryon

Edwin’s wife flew to Mexico last week, toting only her carry-on luggage. United Airlines personnel made her gate-check the suitcase, telling her that it was too big and that she would definitely get it back when she landed. She hasn’t seen her suitcase since, and suspects it might have been stolen. United, as of yesterday, refused to give Edwin or Mrs. Edwin any answers. [More]

Spirit To Start Charging Up To $100 For Some Carry-On Bags

Spirit To Start Charging Up To $100 For Some Carry-On Bags

Spirit Airlines continues to demonstrate why Consumerist readers nominated the bottom-dollar carrier for the Worst Company In America 2012 tournament. The airline, only one of two U.S. carriers to charge for carry-on bags, has announced it will be jacking up its baggage fees, meaning some people could end up paying $100 per carry-on. [More]

Senator Joins DOT Secretary In Blasting Spirit's New Carry-On Bag Fees

Senator Joins DOT Secretary In Blasting Spirit's New Carry-On Bag Fees

Spirit Airline’s ballsy new $20-45 fee for carry-on bags has already caught the attention of the Department of Transportation Secretary Ray LaHood, and now New York Senator Charles Schumer is rattling his sword. [More]