Sure, there’s probably a perfectly innocuous explanation why a woman called the Home Depot in Jacksonville, Illinois and asked how to remove a large quantity of blood from her carpets. But that doesn’t stop people’s imaginations from running wild, and didn’t stop the employee who took the call from alerting the police.
Jiffy Lube agreed to pay Alison over $250 after botching routine work that forced her to interrupt her road trip for emergency car repairs. Alison’s mechanic said that Jiffy Lube’s attempted transmission fluid flush could have caused “catastrophic car damage” if left unfixed. Jiffy Lube denied all responsibility until Alison fired off an Executive Email Carpet Bomb to C.E.O. Rick Altizer, who agreed not only to reimburse for the repairs, but refunded the original cost of the transmission fluid flush, and tossed in a few coupons for free oil changes.
Home Depot and Lowe’s are starting to realize that the surging housing market — which had fueled their own sales for the last few years — is really and truly over and it may not be coming back for a good long while. What does this mean for their customers? An emphasis on lower prices every day — and fewer promotions.
When Seth G. bought a splendid new carpet from Macy’s for over $1,500 bucks, Macy’s didn’t send it via Fed Ex. They didn’t send it via DHL. Heck, not even UPS. They sent it by a little company called Roadway. Hey, Macy’s didn’t get rich by not knowing how to pinch some pennies.