(TLFagan)

Ford Placates Customers, Brings Back Volume Knobs

Back in the day, kids, just about every electronic device had a knob on it. We even changed television channels by getting up and using knobs, which works better when you have only 4 channels instead of 400. Ford has learned the hard way that while their MyFord Touch stereo/climate control/infotainment system looks really cool, customers kind of hate it. [More]

Sirius XM: Two Companies With Single Mission To Confuse Customers

Sirius XM: Two Companies With Single Mission To Confuse Customers

When satellite radio providers Sirius and XM merged almost half a decade ago, consumers and regulators feared that the combined company would begin to act like a fearsome monopoly with a stranglehold on the entire satellite radio market. Not quite. They’re still acting as separate companies working together to confuse the hell out of their customers. Emily’s family are longtime XM subscribers who bought a car with a Sirius receiver, assuming that since it’s all the same company, the services are interchangeable. No, not even close. [More]

Jeep Mind Trick: There Is No Navigation System/Stereo In Your Car

Jeep Mind Trick: There Is No Navigation System/Stereo In Your Car

It doesn’t matter that Steven is looking right at the sophisticated navigation system/stereo that came with his 2010 Jeep. It doesn’t matter that the technicians at the Jeep dealership can see the system with their very own eyes. It’s not there. Chrysler’s records, based on his VIN, say that he doesn’t have it, and they won’t give him the upgrade disc needed to make it sync with his iPhone. You can’t upgrade something that isn’t there. [More]

Changing Dead Battery Kills Jeep's Stereo

Changing Dead Battery Kills Jeep's Stereo

Bob somehow got the crazy idea in his head that when he changed the battery in his Jeep Liberty, the factory-installed 6-CD changer would not stop working. He and other Chrysler vehicle owners should have known better. Of course their stereos, made by Chrysler part supplier Mopar, couldn’t handle a battery change. Since no one has any idea how to fix this issue, Bob had the choice to get the same system replaced for only $575, or go out and buy a significantly nicer aftermarket stereo for a lot less money. Hmm, what to do? [More]

Best Buy Promised A Forgive-Me Gift Card, Pretends It Didn't

Best Buy Promised A Forgive-Me Gift Card, Pretends It Didn't

After complaining on Twitter about a Best Buy customer service failure, a company rep said she would give him a $25 gift card. Now his emails go unanswered and he’s thinking he won’t get the reward. [More]