Verizon FiOS Breaks Closed Captioning, Blames Customer

Verizon FiOS Breaks Closed Captioning, Blames Customer

The growth of streaming video isn’t a net positive for everyone: it can be a real problem for people who are deaf or hard-of-hearing and depend on captions to understand television content. Rosalie thought that she could at least depend on the regular TV programming that comes into her house through a Verizon FiOS box to have legally mandated captions, but not so fast. [More]

Disney Claims "Up" DVD Missing Captions Were A Mistake

Disney Claims "Up" DVD Missing Captions Were A Mistake

Many Consumerist readers wrote to Disney about the missing captions in rental editions of the Pixar movie “Up,” either because they were personally affected or they found the omission offensive. In their response, Disney at least acknowledges the unique issue and promises to make up for the mistake of consumers submit proof that they rented “Up.”

Disney Removes Closed Captioning From "Up" Rental Release

Disney Removes Closed Captioning From "Up" Rental Release

Imagine you’re deaf or hard of hearing, and put off watching Pixar’s “Up” until the DVD release. You rent the DVD from Netflix, Redbox, or Blockbuster, and the box or Web listing promises captions. But when you settle in to watch the movie, you discover that there are no captions to be found. Not in any language.