(MaskedKoala on imgur)

Capital One Sends Customer A New Orange-Juiceless Keyboard So He Can Pay His Bill

We are living in a digital world, which means many things we used to do offline, like paying bills, are now handled online. But what’s a good customer to do when he can’t pay his credit card bill due to a keyboard infiltrated with orange juice? Speak up — and maybe get a free keyboard out of it. [More]

Bank Of America Agrees To Scan For Illegal Payday Lenders In NY

Bank Of America Agrees To Scan For Illegal Payday Lenders In NY

Payday lending is illegal in more than a dozen states, including New York, but some lenders manage to fly under the radar by operating online or hiding their loans as part of another business. In an effort to crackdown on loans that violate state laws, New York has created a database for banks to use to help identify sketchy lenders, and Bank of America — no stranger to the issue of questionable loans — is the first to sign on. [More]

Which Credit Cards Have The Most Restrictions On Rewards?

Which Credit Cards Have The Most Restrictions On Rewards?

While many banks have nixed rewards programs for debit cards, credit card issuers still push these extras — things like cash-back, airline miles, and points that can be redeemed for purchases — as a way to attract new customers and retain existing cardholders. But when it comes time to earn or use those rewards, some cards are more friendly than others. [More]

Card Canceled After Target Data Breach Hit With Fraudulent Charge Anyway

Card Canceled After Target Data Breach Hit With Fraudulent Charge Anyway

The massive holiday season Target data breach is the gift that just keeps on giving consumers more headaches. Replacing a compromised card may not be enough to prevent fraud, it turns out: criminals may still be able to charge purchases to your old account even if you thought it was closed. [More]

Capital One Isn’t Coming To Visit You, Probably

Capital One Isn’t Coming To Visit You, Probably

A few weeks ago, Capital One sent customers a contract update that told them that it could drop by their home or workplace whenever they feel like it, and call them up without disclosing their identity. Capital One must not have predicted the response from customers, since now the company really, really want them to know that debt collectors are not going to stop by for a chat. Unless it’s about your snowmobile. [More]

Capital One Contract Update Gives Company Ability To Visit You At Home

Capital One Contract Update Gives Company Ability To Visit You At Home

Maybe they should change their slogan from “What’s in your wallet?” to “Who’s knocking at your door?” Capital One recently updated its contract for credit card customers, and the new language is giving some cardholders concern that Cap One may just pop in for tea and scones some afternoon. [More]

Capital One Is The Most Complained-About Credit Card Company

Capital One Is The Most Complained-About Credit Card Company

Since the Consumer Financial Protection Bureau opened its credit card complaint portal in Sept. 2010, more than 25,000 complaints have been filed with the CFPB. And while the 10 largest credit card issuers account for 93% of all those complaints, one company is responsible for more than 1-in-5 of all complaints filed with the Bureau: Capital One. [More]

(frankieleon)

Capital One Sends Me Across London To Get My Debit Card To Work

Lucky reader Twila is enjoying a European vacation right now. Only she has one sort of inconvenient problem: her Capital One debit card won’t work in many of the places she’s visiting. Like her hostel. And entire parts of London. [More]

Click on the image to see how each of the surveyed banks fared in the Disclosures categories.

Consumer-Friendly Checking Account Practices Vary Wildly From Bank To Bank

Unless you’ve been hiding under a bed for the last six years, you probably know that the banking industry isn’t exactly beloved by many American consumers. As a reaction to public sentiment (and threats of regulation), a number of banks have begun phasing in some more consumer-friendly practices, but a new study shows these changes are not industry-wide and that several banks are still years behind. [More]

Worst Company In America Round 1: Bank Of America Vs. Capital One

Worst Company In America Round 1: Bank Of America Vs. Capital One


Your NCAA bracket might already be busted, but how are you doing with your WCIA predictions? Starting off today’s bloodshed is a showdown featuring the tournament’s perennial bridesmaid. [More]

(Kevin Dean)

Watch Your Credit Card Statement: Refunds Arriving Soon From AmEx, Capital One, Discover

Getting money back from a credit card issuer doesn’t happen every day, so plenty of Discover, American Express and Capital One customers are in for a treat in the form of refunds hitting their accounts soon. Those three companies were ordered to pay up a total of $435 million to almost six million customers after the Consumer Financial Protection Bureau took action against deceptive credit card practices. [More]

(JD Hancock)

Capital One Android App Traps My Phone In Infinite Updateless Loop

David’s Android smartphone, a Galaxy S, is still working just fine. It just has one problem: he can’t upgrade it to a newer version of the Android operating system. He’s stuck on 2.2. So what? It doesn’t affect him all that much except for how his bank’s app requires a newer version of Android than that. His phone gets stuck in a loop of being unable to update. [More]

Meet the new bank. Same as the old bank.

ING Direct To Become ‘Capital One 360,’ But Promises To Remain The Same

It’s been more than a year since ING Direct customers got news that their online bank was being bought by perennial Worst Company In America contender Capital One. But the last vestiges of ING will soon disappear after its name changes to Capital One 360. [More]

(Someone named Meg)

Data Shows Bank Of America Is Also Bad At Dealing With Credit Card Complaints

Earlier this year, the Consumer Financial Protection Bureau launched a complaint portal for people with credit card-related issues. Banks and card companies are not obliged to provide a happy ending to the complainant, but they are obliged to reply in a timely manner. And even with the bar lowered that much, Bank of America still manages to disappoint. [More]

My $17 Is Stuck With Sharebuilder Forever Thanks To Stupid Fees

My $17 Is Stuck With Sharebuilder Forever Thanks To Stupid Fees

Chip wanted to take the money in his Sharebuilder account elsewhere. He had rolled over a 401(k), but not a very big one. Whether he didn’t have it long or the one security in it had lost value, he didn’t say, but the balance is only $17. The thing is, he needs to add another $73 in order to move the account anywhere. Sharebuilder’s fees to move your account to another institution are $75 per account (he has multiple accounts) and $15 per security. He asked whether the $75, at least, could be waived in the case of an account with such a tiny balance. They said no. [More]