Consumerist
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follow ups
Capital One Activates Payment Protection Plan Thanks To EECB
Earlier this week, I posted about a college student who couldn't get Capital One's Emergency Payment Protection Plan activated on his account because of missed deadlines. Andon wrote back today to say that after he sent an EECB to the credit card company's executives, they apologized and activated the service. More » -
in your wallet
Capital One Tricks Customer Into Not Activating Emergency Payment Protection Plan
Cory wrote in earlier to complain about Capital One's nasty habit of having their collection department call you to upsell you on other products. At almost the same time, Andon wrote to us to let us know that the company's protection plan—the sort of thing they're trying to sell to people like Cory—is useless unless you can manipulate time (Andon can't). More » -
in your wallet
Capital One Calls To Dun For Payment Before It's Even Due
Cory says Capital One's Collection Department called his mother-in-law the other day in an attempt to reach him, which was weird because his account is in good standing. Their reason? They just wanted to remind him that his credit card payment was due soon. Oh, and to try to upsell him. More » -
rate hikes
Capital One Invents Its Own Christmas Creep, Raises Interest Rate On December 26th
When Wally first got his Capital One credit card, the interest rate was 12 percent. Then they raised it to 22.9 percent. Now they're going to raise it again—the day after Christmas—to 25.9 percent. More » -
capital one
Capital One To Credit Card Applicant: It's Not So Much You, It's Your Area
Capital One denied Ryan a credit card limit increase, explaining the turn-down was due partially to the area in which he lives. More » -
used and abused
Man Puts Deposit Down On Used Car, Backs Out, Can't Get Money Back
Back in April, Nait put a $500 refundable deposit down on a used car, then decided he didn't want to buy it anymore when he found it needed $10,000 in repairs. Five months later, neither the dealership nor Capital One, will refund his money. He gives a blow-by blow here. More » -
silly
Capital One: Your Account Is 0 Months Past Due, But Don't Worry — It Can Happen To Anyone
A Capital One robot has been calling reader Catherine but she's been ignoring their calls. Then, today, she checked her account and found out that she was "0 payments past due." More » -
can-spam
No, You Can't Opt Out Of Capital One's E-Mails, Ever
What's an account-related message from your company, and what's marketing? Kevin, the subject of this week's Red Tape Chronicles column, wants to know, because he'd like Capital One to stop sending him advertisements for their products. Capital One claims that he can't opt out, since the marketing pitches are "account management communications." Right. More » -
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credit cards
Capital One Changes Everything But The Design On Customer's Card
We're starting to think Capital One isn't just hurting financially, but also throwing a temper tantrum about the new credit card legislation. Eric received notice that they're converting his current fixed rate to a "promotional rate." In January 2011 they'll switch it over to an adjustable rate and hike it to 17.9% (it's currently 9.9%). Erik has until July 28th to agree to the new terms or they'll close the account on August 2nd, 2009. More » -
disappointment
Capital One $5,000 Credit Card Customer Bailout Is Just A Typo
What's in Lori's wallet? Not $5,000. She received a letter from Capital One, telling her that since it was her anniversary date with the card company, she had earned a $5,000 bonus, to be credited to her account. Really? It must be true. Capital One wouldn't send a letter like that out by mistake, now would they? More » -
capital one
Email Address Format For Capital One
This is the format for email addresses at Capital One: firstname.lastname@capitalone.com. Cheers.
(Photo: bluepoint951)
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wcia 2009
Worst Company In America: Comcast VS Capital One
A clueless cable giant? Or a fee-happy credit card company? Who shall taste your wrath?
More »
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wcia 2009
Worst Company In America: US Airways VS Capital One
Which is worse? A fee party disguised as a credit card? Or an airline that tried charging for water? We report, you decide.
More »
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frustrating
Every Year Capital One Reopens My Account And XBOX Live Debits Money
Every year Erick gets a Christmas present from Capital One. They reopen the credit card he closed 4 or 5 years ago. At that point, Microsoft gets into the act and starts billing that account for XBOX Live service he canceled at about the same time. More » -
harsh truths
Why Can Capital One Raise My Rates Just Because The Economy Is Bad?
We've been getting a lot of shocked letters from Capital One customers asking how the company can get away with raising their interest rates on their cards when they "haven't even been late with a payment." There is, in fact, no such thing as a fixed rate card and credit card companies don't need a "reason" to raise your rates. They can do it whenever they like. More » -
success stories
So Many Fees I Couldn't Get Ahead On The Balance
R wanted to get started paying off her Capital One credit card but after missing one month's payment she started a fee pigpile. She got overlimit fees, and then so many extra fees started piling on that she wasn't ever able to pay them off enough to bring her balance back under her credit limit. R wanted to get started on debt reduction snowball method but could never get that first ball started because the fees were too high. Tugs at the regular customer service line to try to get some fees waived were fruitless. To untangle this Gordian Knot R had to pull out her mighty sword of executive customer service. Her story, inside... More » -
email addresses
Email Capital One's CEO
Capital One CEO's email address is rich.fairbank@capitalone.com.
(Photo: thivierr)
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rate hikes
Capital One Does Not Appreciate You Being Responsible, More Than Doubles Your APR
Beverly, who always pays on time and recently started paying off her balance in full every month, just saw the rate on her Capital One card more than double, from 13.9% to 29.4%. That'll teach you to not help sink the economy, Beverly! More »
capital one
New York, 5:13 AM
Sun Nov 8
7 posts in the last 24 hours
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