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Capital One
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credit cards
capital one
Capital One All Hassle Credit Card
How hard should you have to work to pay your bills? No, not to make enough money to pay your bills, but to actually give your money to someone else? Reader Matt has been trying to convince Capital One to take his money for several months now. They're not taking his money, or his calls, but they are willing to send him to collections! Check out his story, inside. More »
worst company in america
Round 15: Capital One vs Video Professor
This is Round 15 in our Worst Company in America contest, Capital One vs Video Professor.
Capital One's amusing credit card commercials aren't so funny after dealing with their appalling customer service staffed by thugs and gutter snipes.
Video Professor hooks people on subscription plans, advertising that you can quit any time, then doesn't let you quit and keeps fraudulently billing you. Then when people posted complaints on infomercialscams.com, Video Professor tried to sue them out of existence and also sought the identities of the complaining consumers.
More »
complaints
Mugger Used Our Credit Card, Now CapitalOne Sued Us Without Us Knowing For $1200 And Won
Andrew's wife got mugged, the thief rand up purchases on her credit card, and now CapitalOne has sued them for $1200 and won. How can this be? Andrew writes:In May of 2005 my wife was mugged at one of the elevated train stations in Chicago. After calling the police and filing a police report, she started calling each credit card company to cancel each account. Except she forgot about one card, her CapitalOne card. A card hardly ever used and only had a $500.00 limit...More »
complaints
Capital One Invents New Way To Rip You Off For $500
Capital One accidentally sent a customer with a closed Capital One credit card a check for $500. She cashed the check and now CapO wants its money back... so badly that they reopened the closed credit card just so it could bill her. They also added a $1.42 finance charge. When asked by The Oregonian, a consumer advocate and official with the Office Of The Comptroller of Currency both said they had never heard of a company reopening a closed credit card for this reason before. What a brilliant new scam, here's a check for $500 dummty dum dum two months pass oh wait guess what that was actually a loan, pay up, bitch. In all seriousness, don't cash unexpected checks, you're just asking for trouble.
(Thanks to Ellis!) (Photo: Getty)
Reach Capital One Account Supervisors
Capital One Account Supervisors: 1-800-707-0489. They have full access and powers to fix any account problems. They're probably even so smart that they can tell what's in your wallet without even asking.
Capital One Account Supervisors: 1-800-707-0489. They have full access and powers to fix any account problems. They're probably even so smart that they can tell what's in your wallet without even asking.
Reach Capital One Senior Acccount Specialists
800-889-9939 is the number for Capitol One's U.S.-based Senior Customer Service reps. They take escalated calls for credit limit increases, fee waivers, account term changes, or interest rate decreases.
(Photo: taberandrew)
800-889-9939 is the number for Capitol One's U.S.-based Senior Customer Service reps. They take escalated calls for credit limit increases, fee waivers, account term changes, or interest rate decreases.
(Photo: taberandrew)
dirty tricks
Capital One Won't Really Close Your Credit Card, Will Secretly Continue To Bill You
When Capital One "closes" your credit card account, they'll continue to allow automatic withdrawals even though the account is closed. But they won't send you a statement—you know, because it's closed!—so that you'll end up with late fees. Quenten experienced this first hand when he closed his account recently, and now Capital One has sent his account to collections over a $38.00 late fee for two 38-cent charges that he never knew about. More »
csr idiocy
Capital One Pockets Traveler's $6000, Ruins Vacation
Mike and his wife are backpacking their way around the world, and like a smart consumer, before they left he looked around for a credit card without a currency conversion charge. Capital One is fee free, which in theory makes it ideal for travel. In reality, there are hidden costs, and they're called human stupidity and random interpretation of the rules. As a consequence, he's "pre-paid" $6,000 onto a Capital One card that has been red-flagged and frozen, and Capital One refuses to budge—even though they acknowledge there are notes on the account that indicated he would do this before he did it, and even though they're the ones who told him to pre-pay. More »
credit cards
Capital One Introduces DIY Credit Card Offer
If one of the goals of credit card marketing is to give customers the illusion of choice and control, then Capital One has just outdone itself with its new Card Lab, where you can construct the card offer you desire from a menu of options. Your available options are determined by which general credit score category you pick: Excellent, Above Average, Needs Improvement, or Limited History. When you select certain options, others go away. At the end, you've self-selected the "perfect" offer, and possibly saved yourself from the hundreds of thousands of junk mailings* Capital One would otherwise send to you on a daily basis. More »
billing
Capital One Bills You Twice In One Month
I had an interesting experience with Capital One this morning. After paying our bill in full promptly for 10 years we were notified today that we owe the company a couple of hundred dollars due tomorrow November 09, 2007. More »
bankruptcy
Zombie Debt: How Credit Card Companies Illegally Reanimate Your Old Debt
In what BusinessWeek calls "financial Night of the Living Dead" credit card companies are refusing to stop reporting legally discharged debt to credit reporting agencies—illegally forcing consumers to pay debts that they no longer owe in order to get approved for mortgages. More »
complaints
Citing "Market Conditions" Capital One Raises Reader's APR 4.99% to 13.5%.
I have had a Capital One Mastercard for about 10 years. My interest rate has been 4.99% for as long as I can remember. I received my statement for October to find that my interest rate had jumped from 4.99% to 13.5%.More »
fees
Roundup Of Various Credit Card Late Fees
"ConsumerMan" Herb Weisbaum over at MSNBC says that banks have messing around with their late fee structure lately—adding a third tier of pricing, raising fees, etc. Those of you with higher balances might be paying more if you're late. We think that's not cool, so we're posting a round-up of current fees. More »
how to
Make Credit Card Companies Your Bitch
Blueprint for Financial Prosperity reminds us that savvy consumers can take advantage of credit card companies hellbent on turning a profit. Most credit card companies will go to great lengths to keep their customers happily spending away. Use these tips to make them cater to your every financial desire: More »
subprime meltdown
Capital One To Close Mortgage Unit
Another day, another sinking mortgage lender. Today's victim is Capital One's mortgage banking subsidiary. By closing the unit Capital One will be cutting 1,900 jobs. From MSN Money:"Current conditions in the secondary mortgage markets create significant near-term profitability challenges," Capital One said in a statement. "Further, recent and continuing developments in the mortgage markets reduce the long-term outlook for profitability in the business, as the company expects markets for prime, non-conforming mortgage products are likely to remain challenged."Later, gator. More »
Reach Capital One Executive Customer Service
Call 703-720-2500. Ask to be connected to the executive customer service team. Be prepared to describe the nature of your call.
RELATED: How To Rock Executive Customer Service
Call 703-720-2500. Ask to be connected to the executive customer service team. Be prepared to describe the nature of your call.
RELATED: How To Rock Executive Customer Service
sorry about the rate increases
