Earlier this year, a woman in Chicago won what she likely thought was a small victory. She and her lawyer were able to convince Capital One that she had never had a credit card from the bank, and thus does not owe the $1867.18 Cap One had sued her for. But rather than remedy the situation, the woman says Capital One just made it worse. [More]
Capital One Admits It Wrongly Tried To Collect On Credit Card, Then Continues Trying To Collect Anyway
By August 23, 2012
How Capital One Didn't Send One Bill And Cost Me Thousands Of Dollars
By August 22, 2012
Alyssa had a perfect credit score. Once. Not too long ago. Before Capital One. She has a card for her small business, and made a small charge around the time that her baby was born. She didn’t receive a statement from Capital One, didn’t remember that there was a charge in the fog of new-mom hormones and things to do, and didn’t pay the nonexistent bill. Months of unpaid bills caused a 200-point drop in her credit score, just as she happened to be applying for a mortgage. Now that one unpaid bill she never got will cost her thousands of dollars. [More]
Which Credit Card Applications Are Trying To Hide The Least Info From You?
By August 14, 2012
Between interest rates, rewards, balance transfers and fees, there are lots of places for banks to hide information that might drive a potential credit card customer away. But a new study looked at the country’s top 10 credit card issuers to determine which companies are hiding the least from consumers. And you might be surprised at who came out on top. [More]
HSBC Really Wants Your Cellphone Number To Alert You To Suspicious Activity (Oh, And Also To Make Collections Calls)
By August 7, 2012
According to this post from yesterday, the folks at HSBC’s collections dept. have such a trigger finger on the redial button that they made a list of most-blocked phone numbers. And now we have a pretty good idea where HSBC is getting permission to call up customers’ cellphones. [More]
Capital One To Refund $140 Million To Customers Misled Into Buying Unwanted Add-Ons
By July 18, 2012
The Consumer Financial Protection Bureau says the barbarians and/or vikings at Capital One went too far in pressuring and misleading the bank’s credit card customers into paying for add-on products like payment protection and credit monitoring. Thus, around two million Cap One customers will be sharing in a refund of $140 million. [More]
My $17 Is Stuck With Sharebuilder Forever Thanks To Stupid Fees
By July 18, 2012
Chip wanted to take the money in his Sharebuilder account elsewhere. He had rolled over a 401(k), but not a very big one. Whether he didn’t have it long or the one security in it had lost value, he didn’t say, but the balance is only $17. The thing is, he needs to add another $73 in order to move the account anywhere. Sharebuilder’s fees to move your account to another institution are $75 per account (he has multiple accounts) and $15 per security. He asked whether the $75, at least, could be waived in the case of an account with such a tiny balance. They said no. [More]
