Yesterday, ECA President Hal Halpin emailed Consumerist and other blogs a formal statement addressing the charges that the ECA is deliberately making it hard for members to break free. I’m printing the letter below, along with a summary of the key points Halpin makes and the issues that remain unanswered. [More]
Some members of the Entertainment Consumers Association (ECA) are pretty upset that the consumer advocacy group for gamers removed the ability to turn off auto-renewal on member accounts. They’ve also removed the phone number you used to be able to call to cancel. In fact, the only way to cancel your ECA membership now is to mail them a letter–and if your request isn’t processed at least 30 days before your membership is due to renew, you can expect to be charged again. Update: The ECA has responded, but their formal statement leaves a lot of questions unanswered. [More]
Over a year ago, Michael didn’t want TiVo service anymore, and he called them to cancel. This would have been a perfectly reasonable request. The problem, he tells Consumerist, is that TiVo refuses to acknowledge his multiple cancellations, and now won’t let him call and try canceling again until he pays the balance that has accrued since his credit card expired.
Akshay thought he’d found a great deal on a Thanksgiving weekend flight from San Francisco to Mumbai — $554 for a round trip — and booked it excitedly at ba.com, getting a confirmation number.
The gym chain made famous on NBC’s “Biggest Loser” is being sued for continuing to debit the bank accounts of customers who have canceled their memberships. The US Court of Appeals, Ninth Circuit, has given the green light to a class action lawsuit that says the chain is violating both the RICO Act and the Electronic Funds Transfer Act by keeping these zombie memberships active.
Valerie just wants to cancel her Blockbuster Online subscription. They tell her to click… but there’s nothing there.
I cancelled an iPhone within the 30 days buyer’s remorse period recently and learned something interesting. Before AT&T will let people who bought their iPhones from Apple cancel service, they want you to return the phone first. They also want proof it was returned. They also want you to print out this proof and take it physically to an AT&T store and show it to them. Returning the phone, I have no problem with. But trekking out to a store to show someone in person a printout of an email?Madness.
If you have any Chase credit cards, call to make sure they haven’t been canceled out from under you with no notice. Huh? Are credit card companies allowed to do that? Don’t be silly. Of course they are.
Are you having trouble canceling your online Weight Watchers membership? If the normal online cancellation channels don’t work, try this number. Remember, like all contact information provided on this site, it is to be used for good, not evil, and only when all other options don’t work.
Some bad news if you love the show Without a Trace. Not only do you have poor taste in entertainment, but there will be a gaping hole in your life come September when your drama, which has given up the ghost, will only be viewable via seance like other departed shows such as Alf, Cop Rock, and Grounded for Life.
In Slate today, Timothy Noah describes his hour-long ordeal to cancel the eFax account he never uses anymore. If you’ve ever tried to cancel an online service, you probably already know how this story goes: it was impossible to find a “cancel my account” link anywhere on the site, support numbers were no help, and a scripted service rep tried to shove an extension on him instead of simply providing customer support.
If you cancel your Vonage service before the end of the first year, you’re going to need to pay $70 for Vonage’s proprietary router on top of a $29.95 cancellation fee. Don’t even try to return the soon-to-be useless router because that’s simply not an option.
A little over a month ago, Mark gave up on his GoPhone SIM, went into an AT&T store with his iPhone 2G in hand, and signed up for a new two year, post-paid plan. The sales rep promised Mark that his corporate discount would apply, and instead of a contract presented just a receipt. Now AT&T is saying there’s no corporate discount on an iPhone purchase—even though he didn’t buy an iPhone, just the service plan—and that he can’t cancel now without paying an ETF because it’s past the 30 day mark.
Ronnie Sue’s recent trip to Germany was a financial nightmare. Though she warned her bank she would be traveling to Germany, when she arrived, she couldn’t withdraw needed cash. The bank gently suggested that Ronnie Sue draw cash from her credit card, and even offered to refund any cash advance fees. It wasn’t until Ronnie Sue whipped out her AmEx that she learned it had been silently canceled two days before she left…