Vonage Reaches $3 Million Settlement With 32 States

Vonage Reaches $3 Million Settlement With 32 States

If you had trouble canceling your Vonage account in recent years and ended up getting charged for services you didn’t want, you might be eligible for a refund under an agreement Vonage just made with the attorneys general of 32 states.

British Airways Sells Cheap Flight, Says It Was A Mistake And Cancels Reservation

British Airways Sells Cheap Flight, Says It Was A Mistake And Cancels Reservation

Akshay thought he’d found a great deal on a Thanksgiving weekend flight from San Francisco to Mumbai — $554 for a round trip — and booked it excitedly at ba.com, getting a confirmation number.

24 Hour Fitness Sued For Charging Ex-Customers Fees

24 Hour Fitness Sued For Charging Ex-Customers Fees

The gym chain made famous on NBC’s “Biggest Loser” is being sued for continuing to debit the bank accounts of customers who have canceled their memberships. The US Court of Appeals, Ninth Circuit, has given the green light to a class action lawsuit that says the chain is violating both the RICO Act and the Electronic Funds Transfer Act by keeping these zombie memberships active.

US Airways Realizes Destination Airport Is Closed, Cancels Flight Mid-Air

US Airways Realizes Destination Airport Is Closed, Cancels Flight Mid-Air

A reader wrote into let us know that his US Airways flight from Charlotte, North Carolina to Charleston, South Carolina was forced to turn back when, fifteen miles outside of their destination, the pilot realized that the airport closed at midnight.

Judge Greenlights Class Action Against DirecTV

Judge Greenlights Class Action Against DirecTV

A California Superior Court judge has just been given the go ahead to a class action lawsuit against DirecTV over their practice of charging early termination fees.

Cancel iPhone Without Venturing Outside

Cancel iPhone Without Venturing Outside

I cancelled an iPhone within the 30 days buyer’s remorse period recently and learned something interesting. Before AT&T will let people who bought their iPhones from Apple cancel service, they want you to return the phone first. They also want proof it was returned. They also want you to print out this proof and take it physically to an AT&T store and show it to them. Returning the phone, I have no problem with. But trekking out to a store to show someone in person a printout of an email?Madness.

Chase Cancels Your Credit Cards With No Notification

Chase Cancels Your Credit Cards With No Notification

If you have any Chase credit cards, call to make sure they haven’t been canceled out from under you with no notice. Huh? Are credit card companies allowed to do that? Don’t be silly. Of course they are.

Can't Cancel Weight Watchers Online Membership? Here's Help

Can't Cancel Weight Watchers Online Membership? Here's Help

Are you having trouble canceling your online Weight Watchers membership? If the normal online cancellation channels don’t work, try this number. Remember, like all contact information provided on this site, it is to be used for good, not evil, and only when all other options don’t work.

Reader Asks, "Is It Impossible To Unsubscribe From Classmates.com?"

Reader Asks, "Is It Impossible To Unsubscribe From Classmates.com?"

Yes.

"Without A Trace," Other Shows, Gone Without A Trace

"Without A Trace," Other Shows, Gone Without A Trace

Some bad news if you love the show Without a Trace. Not only do you have poor taste in entertainment, but there will be a gaping hole in your life come September when your drama, which has given up the ghost, will only be viewable via seance like other departed shows such as Alf, Cop Rock, and Grounded for Life.

Why Is It So Hard To Cancel Your EFax Account?

Why Is It So Hard To Cancel Your EFax Account?

In Slate today, Timothy Noah describes his hour-long ordeal to cancel the eFax account he never uses anymore. If you’ve ever tried to cancel an online service, you probably already know how this story goes: it was impossible to find a “cancel my account” link anywhere on the site, support numbers were no help, and a scripted service rep tried to shove an extension on him instead of simply providing customer support.

AT&T Employee Misleads Customer, And Now He's Trapped In A 2-Year Contract

AT&T Employee Misleads Customer, And Now He's Trapped In A 2-Year Contract

A little over a month ago, Mark gave up on his GoPhone SIM, went into an AT&T store with his iPhone 2G in hand, and signed up for a new two year, post-paid plan. The sales rep promised Mark that his corporate discount would apply, and instead of a contract presented just a receipt. Now AT&T is saying there’s no corporate discount on an iPhone purchase—even though he didn’t buy an iPhone, just the service plan—and that he can’t cancel now without paying an ETF because it’s past the 30 day mark.

Before Traveling, Make Sure AmEx Hasn't Canceled Your Card

Before Traveling, Make Sure AmEx Hasn't Canceled Your Card

Ronnie Sue’s recent trip to Germany was a financial nightmare. Though she warned her bank she would be traveling to Germany, when she arrived, she couldn’t withdraw needed cash. The bank gently suggested that Ronnie Sue draw cash from her credit card, and even offered to refund any cash advance fees. It wasn’t until Ronnie Sue whipped out her AmEx that she learned it had been silently canceled two days before she left…

Hasbro Casts Spell Of Greater Invisibility Over D&D Cancellation Page

Hasbro Casts Spell Of Greater Invisibility Over D&D Cancellation Page

You can’t cancel your annual membership agreement with Hasbro’s “D&D Insider”—at least not easily, and not at all for some frustrated users. Company admins keep giving out ridiculous instructions on the user forums, but those posts are followed by customers saying all they get are error messages, no matter what browser/OS combo they try. To make matters worse, their customer service department was closed over the holidays, so nobody was answering the phone numbers they listed. This is the kind of runaround we expect from scammers like the Acai resellers, not a national toy company.

Vonage Says "If You Hang Up We'll Cancel Your Account"

Vonage Says "If You Hang Up We'll Cancel Your Account"

We don’t know what the hell happened with this customer service situation, but somehow the CSR for Vonage decided that when Sarah abruptly hung up on him, she agreed by default to a service cancellation and $92 cancellation fee. That sounds like the kind of angry-CSR “mistake” that can be fixed with a second call—but according to the next CSR Sarah spoke to, that’s just Vonage policy. What?

Putting The Wrong Name On An Airline Ticket Is An $800 Mistake?

Putting The Wrong Name On An Airline Ticket Is An $800 Mistake?

Here’s an odd problem. Reader Austin bought some airline tickets for a business trip and wasn’t sure who was going to go, so he booked an extra ticket with his name on it — thinking that the name could be changed later. Whoops.