Urban Active Gym Appears Lets You Cancel, Then Charges You More

Urban Active Gym Appears Lets You Cancel, Then Charges You More

Gyms are notorious for being difficult to cancel your membership at, so at first Heather thought hers was different. They even backdated the cancellation date so she wouldn’t pay for the full month. So nice! A month later, collections called her. [More]

Verizon Retreats From Charging Marine Widow $350 Early Termination Fee

Verizon Retreats From Charging Marine Widow $350 Early Termination Fee

After achieving “clarity,” Verizon has decided to not charge the widow of a Marine who died in Afghanistan a $350 early termination fee. The woman had moved back home following her husband’s death so as to be closer to family, and in the new area she had no cellphone reception. In announcing the situation’s resolution, Verizon Wireless also took the opportunity to take a jab at the media for sensationalizing their incompetence. [More]

Verizon: Die Fighting In Afghanistan, Pay $350 Early Termination Fee

Verizon: Die Fighting In Afghanistan, Pay $350 Early Termination Fee

After a woman’s husband died in Afghanistan, a marine felled by an IED, she moved back to her home town to be closer to her family and grieve. In the smaller town, she couldn’t get any reception from Verizon, so she called them up to cancel. Despite being a widow and Verizon not living up to its contractual obligations to provide actual cellphone coverage, they slapped her with a $350 early termination fee. UPDATE: Verizon Retreats From Charging Marine Widow $350 Early Termination Fee [More]

Sprint Wouldn't Let Me Get My Money Back Because My Warranty Expired 2 Hours Ago

Sprint Wouldn't Let Me Get My Money Back Because My Warranty Expired 2 Hours Ago

“Darth” bought a Sprint phone with a two-year contract, both of which have given him nothing but trouble. He tried to bail out of the deal under Sprint’s 30-day money-back guarantee, but was told he was two hours too late. He stuck it out and his phone continued to torment him, and when he tried to use the warranty he was told — incorrectly, in his view — that the device had water damage. [More]

Delta Gets Creative, Fakes Out Passenger With Reverse Cancellation Trick

Delta Gets Creative, Fakes Out Passenger With Reverse Cancellation Trick

Nelson is a Silver Medallion frequent flyer on Delta, so clearly he’s got some experience with the airline’s usual bag of tricks. This time Delta out-smarted him, though, by cancelling an 8:30 flight and then re-confirming it after he’d seen that it was cancelled. As far as Delta is concerned, it’s not their problem–the weather made them do it, and he should have kept checking in all morning yesterday. [More]

ING Cancels Debit Card, Repeats 'There's Nothing We Can Do' Refrain

ING Cancels Debit Card, Repeats 'There's Nothing We Can Do' Refrain

UPDATE: ING Got Noah a new debit card. [More]

A Priceline Email Address That Humans Sometimes Read

A Priceline Email Address That Humans Sometimes Read

Priceline hates hates hates giving refunds. But if you need one, or some other aspect of their non-existent customer service fixed, you can email executive.services@priceline.com or OriginatesES@service.priceline.com. You will probably end up going to your bank to get the refund, but at least you know where to shove the cc. This information is also useful in case your 2-year old daughter is in the burn ward and you need to cancel a trip. [More]

Sprint Crawls To Let Guy Cancel Account

Sprint Crawls To Let Guy Cancel Account

Chase had a problem with Sprint — the company wouldn’t acknowledge the fact that he canceled his account. [More]

Sprint Doesn't Believe I Canceled My Account

Sprint Doesn't Believe I Canceled My Account

UPDATE: Sprint got with Chase and allowed him to cancel his account. [More]

30-Day Window To Cancel Sprint Without Penalty Starts Tomorrow

30-Day Window To Cancel Sprint Without Penalty Starts Tomorrow

Starting tomorrow, Jan 1, 2010, you can cancel your Sprint cellphone contract without early termination fee. They are increasing monthly regulatory fees from $.20 to $.40. This constitutes what is known as a “materially adverse change of contract” and means you can break the contract without penalty. An official Sprint spokesperson officially confirmed this for us. A few things to know: [More]

Delta Cancels Flights Due To Storm, Plays "Let it Snow" For Customers On Hold

Delta Cancels Flights Due To Storm, Plays "Let it Snow" For Customers On Hold

The massive snowstorm on the East Coast this weekend has led to canceled and delayed flights–and a lot of aggravation on the part of Delta Air Lines customers. Because the only thing better than waiting for hours on hold to learn your flight’s status or reschedule a flight canceled due to snow is listening to “Let it Snow.” On a loop. [More]

TWC Accidentally Cancels Service, Leaves You Bored And Lonely During Holidays

TWC Accidentally Cancels Service, Leaves You Bored And Lonely During Holidays

Marisa is alone during the holidays, but it would have been nice to have TV, phone and internet to keep her company. Unfortunately, she says TWC randomly canceled her service for no reason. [More]

Reader's $400 In JetBlue Credits Expire With No Notice

Reader's $400 In JetBlue Credits Expire With No Notice

S. had canceled two JetBlue flights some time ago. Instead of refunding customers’ credit or debit cards after a reservation cancellation or change, JetBlue issues credits for future flights. Fine. The problem–and the detail that wasn’t made clear to S.–is that these credits expire. [More]

Sprint Fee Increase Is Your Chance To Escape Without Early Termination Fee

Sprint Fee Increase Is Your Chance To Escape Without Early Termination Fee

Sprint has confirmed they will increase monthly regulatory fees from $.20 to $.40 on January 1st, creating an opportunity for customers to drop their contracts without incurring an early termination fee, which could save you up to $200. [More]

They Turned My Flight Around For A Sick Stewardess

They Turned My Flight Around For A Sick Stewardess

An anonymous reader says her U.S. Airways flight 798 from Philadelphia to Amsterdam gave her a shorter round trip than she bargained for. The pilot turned the plane around over the Atlantic because a stewardess felt under the weather. She writes: [More]

ECA Responds To Membership Controversy, But Doesn't Say Much

ECA Responds To Membership Controversy, But Doesn't Say Much

Yesterday, ECA President Hal Halpin emailed Consumerist and other blogs a formal statement addressing the charges that the ECA is deliberately making it hard for members to break free. I’m printing the letter below, along with a summary of the key points Halpin makes and the issues that remain unanswered. [More]

ECA Tries To Prevent Members From Canceling

ECA Tries To Prevent Members From Canceling

Some members of the Entertainment Consumers Association (ECA) are pretty upset that the consumer advocacy group for gamers removed the ability to turn off auto-renewal on member accounts. They’ve also removed the phone number you used to be able to call to cancel. In fact, the only way to cancel your ECA membership now is to mail them a letter–and if your request isn’t processed at least 30 days before your membership is due to renew, you can expect to be charged again. Update: The ECA has responded, but their formal statement leaves a lot of questions unanswered. [More]

TiVo Can't Let Reader Go, Keeps Billing Thrice-Canceled Account

TiVo Can't Let Reader Go, Keeps Billing Thrice-Canceled Account

Over a year ago, Michael didn’t want TiVo service anymore, and he called them to cancel. This would have been a perfectly reasonable request. The problem, he tells Consumerist, is that TiVo refuses to acknowledge his multiple cancellations, and now won’t let him call and try canceling again until he pays the balance that has accrued since his credit card expired.