Consumerist
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weight watchers
Can't Cancel Weight Watchers Online Membership? Here's Help
Are you having trouble canceling your online Weight Watchers membership? If the normal online cancellation channels don't work, try this number. Remember, like all contact information provided on this site, it is to be used for good, not evil, and only when all other options don't work. More » -
annoyances
Reader Asks, "Is It Impossible To Unsubscribe From Classmates.com?"
Yes.
Okay, we're being a little dramatic there, but Classmates.com is part of the cesspool of the Internet, a faux-legit site that uses any shady tactic it can to acquire and keep members, regardless of any genuine interest they may have in the service. We don't know if you can truly successfully unsubscribe from their junk emails because we're not sure they'd ever honor such a request, but here are two other options. More »
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television
"Without A Trace," Other Shows, Gone Without A Trace
Some bad news if you love the show Without a Trace. Not only do you have poor taste in entertainment, but there will be a gaping hole in your life come September when your drama, which has given up the ghost, will only be viewable via seance like other departed shows such as Alf, Cop Rock, and Grounded for Life. More » -
efax
Why Is It So Hard To Cancel Your EFax Account?
In Slate today, Timothy Noah describes his hour-long ordeal to cancel the eFax account he never uses anymore. If you've ever tried to cancel an online service, you probably already know how this story goes: it was impossible to find a "cancel my account" link anywhere on the site, support numbers were no help, and a scripted service rep tried to shove an extension on him instead of simply providing customer support. More » -
vonage
Canceling Vonage Early? You're Going To Have To Repay That Instant Rebate
If you cancel your Vonage service before the end of the first year, you're going to need to pay $70 for Vonage's proprietary router on top of a $29.95 cancellation fee. Don't even try to return the soon-to-be useless router because that's simply not an option. More » -
att
AT&T Employee Misleads Customer, And Now He's Trapped In A 2-Year Contract
A little over a month ago, Mark gave up on his GoPhone SIM, went into an AT&T store with his iPhone 2G in hand, and signed up for a new two year, post-paid plan. The sales rep promised Mark that his corporate discount would apply, and instead of a contract presented just a receipt. Now AT&T is saying there's no corporate discount on an iPhone purchase—even though he didn't buy an iPhone, just the service plan—and that he can't cancel now without paying an ETF because it's past the 30 day mark. More » -
american express
Before Traveling, Make Sure AmEx Hasn't Canceled Your Card
Ronnie Sue's recent trip to Germany was a financial nightmare. Though she warned her bank she would be traveling to Germany, when she arrived, she couldn't withdraw needed cash. The bank gently suggested that Ronnie Sue draw cash from her credit card, and even offered to refund any cash advance fees. It wasn't until Ronnie Sue whipped out her AmEx that she learned it had been silently canceled two days before she left... More » -
hasbro
Hasbro Casts Spell Of Greater Invisibility Over D&D Cancellation Page
You can't cancel your annual membership agreement with Hasbro's "D&D Insider"—at least not easily, and not at all for some frustrated users. Company admins keep giving out ridiculous instructions on the user forums, but those posts are followed by customers saying all they get are error messages, no matter what browser/OS combo they try. To make matters worse, their customer service department was closed over the holidays, so nobody was answering the phone numbers they listed. This is the kind of runaround we expect from scammers like the Acai resellers, not a national toy company. More » -
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vonage
Vonage Says "If You Hang Up We'll Cancel Your Account"
We don't know what the hell happened with this customer service situation, but somehow the CSR for Vonage decided that when Sarah abruptly hung up on him, she agreed by default to a service cancellation and $92 cancellation fee. That sounds like the kind of angry-CSR "mistake" that can be fixed with a second call—but according to the next CSR Sarah spoke to, that's just Vonage policy. What? More » -
jetblue
Putting The Wrong Name On An Airline Ticket Is An $800 Mistake?
Here's an odd problem. Reader Austin bought some airline tickets for a business trip and wasn't sure who was going to go, so he booked an extra ticket with his name on it — thinking that the name could be changed later. Whoops. More » -
Tonik
Tonik Insurance Sneaks 20% Premium Increase On Customer After Approval
Tonik is the rad, x-treme! lifestyle health insurance for young people who can't afford regular insurance—sort of the Poochie of health insurance, except it's not going to go away. Aasma wrote to us to let us know that when she signed up for it over the weekend, she got a nasty surprise after she submitted her credit card information. More » -
credit reports
Really, Credit Bureaus, I'm Not Dead
John wants to know how he can convince the world that he's not dead. He writes: More » -
united
United's "Bad Weather" Excuse Isn't Very Believable
Jonathan wants to know how long an airline can blame a cancellation on bad weather, and whether there's any way to get such a claim rejected when it's used inappropriately. Is it legitimate, for example, to say tomorrow's flight is canceled due to weather, when what you really mean is an isolated thunderstorm the day before—which evidently affected no other airlines in the area—triggered a domino effect in getting a certain plane to the right airport a full day later? More » -
american airlines
American Airlines Cancels Flight Because Their Customers Are Too Pissed Off To Fly
Can it actually be unsafe to fly a plane full of seething, rage-filled passengers from Florida to New York? Apparently so. Flight 1908 from Miami to LaGuardia was delayed because the flight crew didn't arrive on time. When they did finally show up, the angry passengers started to boo. More » -
united airlines
Dear United Airlines: "You Have Designed Your Customer Service To Piss Off Your Customers"
After a mechanical snafu grounded his flight to Zurich, Aaron received several vouchers and an upgrade as compensation from United Airlines. Unfortunately, the vouchers and upgrades proved so difficult to use that he has given up and is now publicly vowing never to fly United Airlines again. More » -
walmart
How To Cancel An Order You've Placed On Walmart.com
As we noted in this earlier post, it's technically not possible to cancel an order after you've placed it on Wal-Mart's website. A helpful reader says there are a couple of ways around this, although neither option will immediately free up any hold on your funds. More » -
walmart
Walmart.com Holds $550 Hostage For PS3 Bundle It Won't Ship
Consumerist reader The Unicorn has $550 tied up in some strange Wal-Mart purgatory for a PlayStation 3 bundle that they won't ship to her, even though it clearly states in their online terms that they won't charge you for your order until it's shipped. Her customer service queries are being met with content-free scripted CSR-bot responses. She writes, "Here's the thing: don't ever buy anything from Walmart, ever. I knew this, and ignored it, and now I'm paying the price."
Update - 06/27/08: The Unicorn says Wal-Mart called her today and offered to cancel the order! More »
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etfs
T-Mobile Introduces Declining Early Termination Fees
Tmobile just announced that they will let early termination fees decline over the course of a contract. Previously, you had to pay the full monty whether canceled on the first day, or last day, of your contract. This chart shows you how the new fee breaks down over time: More »
cancellations
New York, 9:55 PM
Sat Jul 4
6 posts in the last 24 hours
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