(Mark Turnauckas)

More Than 2,000 Flights Canceled Today & Tomorrow Because Of Snow

Remember when you looked forward to lots of snow? Neither do we. [More]

(cool_colonia4711)

T-Mobile Promises Not To Extend My Contract After Replacing Phone, Extends Contract

Philip’s wife’s phone wasn’t working very well. It would power-cycle and drain its own battery, and her texts get delayed. So he set out to get her a new phone, but this was a bigger challenge than he had expected. A replacement phone without extending the family’s contract apparently wasn’t an option. He managed to get a comparable new phone at no cost without extending his contract by calling the retention line to cancel, but this concession came with a price. [More]

(bclinesmith)

Toys ‘R’ Us Either Restores Canceled Order Or Screws It Up Again

Some good news out of Toys ‘R’ Us: after a seeming fit of disorganization, randomly canceled orders, and no information getting out to customers, we’re getting reports that maybe–just maybe–things are getting straightened out over at Big Giraffe. [More]

(bclinesmith)

Toys R Us Keeps Canceling Orders, Ignoring Customers

Sure, some hiccups in the ordering and delivery process are to be expected at a toy store during the toy-buying-frenzy that is the holiday season. You’d think, though, that Toys ‘R’ Us would be aware that their business picks up quite a bit in the winter, and would prepare for this kind of thing. If our mailbox is any indication, not so. They’re canceling orders and leaving customers on hold for extended periods. At least they aren’t canceling all of these orders a few days before Christmas? [More]

Sam’s Club Offers Great Thanksgiving Week Deals, Abruptly Cancels Orders

Sam’s Club Offers Great Thanksgiving Week Deals, Abruptly Cancels Orders

Is Sam’s Club the new Best Buy? Last year, Best Buy canceled orders for many of their hottest doorbusters just before Christmas, leaving customers sad and giftless. If that’s Sam’s Club’s plan, at least they’re operating on a shorter timeline before canceling their hottest deals. Readers report to us that Sam’s sold and then canceled these deals all in the space of Thanksgiving weekend. [More]

The marketing department is safe.

My Flight Was Canceled Due To Sandy, Frontier Airlines Doesn’t Bother To Tell Me

If your flight gets canceled, how are you supposed to find out? Melinda was scheduled to fly on Frontier Airlines, and figured that her flight would get canceled due to Hurricane Sandy. She at least expected a robocall from the airline once the cancellation happened. Or for her flight info to no longer be in the “flight checker.” [More]

Despite No Service, AT&T Refuses To Waive ETF

Despite No Service, AT&T Refuses To Waive ETF

Last week we brought you the story of Ross who had no AT&T service after the nearby cellphone tower went down and the other towers weren’t working. Even still, AT&T wouldn’t let him leave service without paying an early termination fee, despite the fact that it could be 4 months before the towers were repaired. That means 4 months more without service while still getting a monthly bill. I counseled Ross on how he might fight the power by going through the retentions department, and he wrote back with an update on his progress. [More]

I Have No Bars But AT&T Won't Let Me Leave

I Have No Bars But AT&T Won't Let Me Leave

Ross and his neighbors have had to drive a few miles down the road to get any bars on their cellphone after a nearby AT&T tower went down and the other two nearby weren’t working well either. Despite the fact that he has no service and there is no fix in sight for several months, AT&T won’t let him leave his contract. [More]

Well, At Least Netflix Is Being Realistic

Well, At Least Netflix Is Being Realistic

Say what you will about this exit survey for unsubscribing Netflix customers, but at least it’s realistic about why people cancel Netflix. It’s especially thoughtful of Netflix to include the addresses of still-functioning torrent sites for those users who aren’t yet familiar with them. (Thanks, MedicallyNeedy!)
[More]

TV Continues To Cleanse Itself Of Soap Operas

TV Continues To Cleanse Itself Of Soap Operas

Soap operas were once advertising vehicles for cleaning product manufacturers to promote their goods to homemakers, but their time is now slipping away like sands through the hourglass. [More]

Kaiser Permanente Makes Cancelling Hard, Then Sends Me To Collections

Kaiser Permanente Makes Cancelling Hard, Then Sends Me To Collections

Tim has been stuck in a 7-month limbo with his ex-health insurer Kaiser Permanente that he is trying to break it off with. First he was told to write in a fax that said “I [name here] no longer want health care coverage by KP.” Then it turned out they gave him the wrong fax number, which he found out after he got a bill for missing payment. He called back and got the right fax number, was promised a refund and prorated payment, and sent in all his info. Instead, he got back a letter from the collections department. [More]

Gym Guards Beat Man To Pulp When He Tried To Cancel

Gym Guards Beat Man To Pulp When He Tried To Cancel

A computer programmer who has been trying to cancel his gym membership since August says two gym security guards jumped him and pulverized his face when he wouldn’t back down from his cancellation request. [More]

Leaving AT&T For A Verizon iPhone Ain't Cheap

Leaving AT&T For A Verizon iPhone Ain't Cheap

iPhone users sick of AT&T’s network and hoping that Verizon’s will be better will have to pay a hefty price if they want to try and switch. [More]

JetBlue Takes Forever To Give Me Near-Useless Travel Voucher

JetBlue Takes Forever To Give Me Near-Useless Travel Voucher

Several months ago, Matthew booked a flight to take his family and in-laws from Rochester to Disney World. Then he discovered JetBlue was canceling the flight he had planned. The airline offered him a voucher but made him drive 75 miles to another airport to get a direct flight. It took too much back-and-forth to actually claim that voucher, and Matthew feels mistreated. [More]

Procter & Gamble Washes Hands Of Soap Operas To Focus On Social Media

Procter & Gamble Washes Hands Of Soap Operas To Focus On Social Media

After pioneering soap operas as ad vehicles for its cleaning products, Procter & Gamble — which cranks out Gain detergent, Head & Shoulders shampoo and Old Spice deodorant, among other products — has stopped producing long-running daytime serials to focus on social media. P&G-produced Guiding Light went dim last year, and As the World Turns stopped turning in September. [More]

Webloyalty Settles With NY AG For $5.2 Mil

Webloyalty Settles With NY AG For $5.2 Mil

Online “marketing” company Webloyalty has settled with the New York AG for $5.2 mil. You know how when you buy movie tickets and at the end it says, “You won a free $10 gift certificate!” And then if you read the small print it says that if you accept the gift certificate you get signed up for a discount club that charges a monthly fee? Yeah, that was their game. [More]

Got Until 9/27 To Cancel Sprint Without Fee

Got Until 9/27 To Cancel Sprint Without Fee

You have until September 27th to cancel your Sprint contract without early termination fee. Sprint recently made it so employer discounts don’t apply beyond the first two lines on the account. Because this is a material change in the service contract, you can cancel the contract without penalty. [More]

Tarmac Delays Down Drastically From Last Year, Cancellations Unchanged

Tarmac Delays Down Drastically From Last Year, Cancellations Unchanged

In the second month of the recently enacted laws limiting the amount of time a plane can sit on the tarmac without taking off, the Dept. of Transportation says only three flights went over the 3-hour limit; that’s down from 268 flights for the same month in 2009. Meanwhile, the rate of canceled flights remained exactly the same as last year. [More]