Consumers used to having the ability to make hotel cancellations the day of arrival for free had better get their wallets out next time they try to do so at Hilton or Marriott hotels. The two chains are apparently taking a lesson from the airline industry and implementing a fee for last-minute reservation cancellations. [More]
The time has come, and you’re done being a member of Ashley Madison, a dating website with the mission of pairing up married people who want to cheat on their spouses. But do you have to pay $19 just to delete your profile, as some users thought was the case? Not really, but also yes, you can pay $19. [More]
Michael and his family waited for four hours for a Time Warner Cable repair rep to pay him a visit, but says he got stood up, and stuck with a $40 cancellation fee for his troubles.
Cancellation fees and change fees bring in a staggering $2 billion a year for the airline industry. Some airlines now make even more from these fees than they do from the much-maligned checked-baggage fees. And, like most airline fees, they’ve gone up: the average ticket change fee is $150, compared to $100 last year. Budget carrier JetBlue recently upped its fee to $100 from a manageable $40, and now even penalty-fee holdout Southwest Airlines is considering jumping on the bandwagon.