WaMu Disables Zero To Operator
UPDATE: As of 10:32, the problem seems to be fixed. Bang zero to your heart’s content, our pretties.
Bangalore Officially Changes Name To Bengalooru
Cognisant of the pejorative qualities it has taken on in recent years, Bangalore changed its name to Bengalooru on Wednesday.
AOL Sells Ogden Call Center To Wipe Hands Clean
Previously, we reported AOL is selling its Ogden call center to Teleperformance. But here’s the twist: AOL will still use it as a call center, but as a client of Teleperformance.
Angry Phone!
In an otherwise uninteresting Fast Company article involving Lewis Black’s take on customer service, an article written for people who wish they were reading something better than Fast Company, is this picture. I
Sprint Reps Continue Lying To Avoid Letting You Cancel
Sprint’s retention process has gotten almost as bad as AOL’s.
Get A Human Quicker By Pretending To Speak Spanish
Here’s a great hack for getting to a telephone customer service rep quickly: fake that you speak Spanish.
Call Centers Go Emo
A potential consumer benefit of recent spying on American ciitizens’ phone calls is the development of speech analytic software. Some corporate call centers are using the technology to improve customer service.
US Bank Is A Liar
Sick of paying annual fees, Steve wanted to get out his NWA WorldPerks Visa Signature Card he had going on with US Bank.
Old Mutual’s Funtacular Take On Customer Service Week
This is how Old Mutual, a financial services company, participated in last week’s celebration of customer service. Nothing says we value your contributions to enhanced customer care like a goodie bag!
Yay For Scrubbing Bubbles!
The Scrubbing Bubbles Automatic Shower Cleaner is supposed to be your special shower friend. You hang it in the shower, press a button and it spreads cleansing fluids all around, getting rid of and keeping away mildew and grime.
National Customer Service Week Topped With Nacho Cheese
Charity Sarabosing does got a first place trophy for customer service. And some carts came around to her cubicle and gave her free nachos AND a sundae!!! AWESOME!!!
Bangalore Kneecaps Children’s Call Center Job Prospects
- “NEW DELHI — More than 100,000 English-speaking children in Bangalore, India’s information technology capital, will soon have to switch to schools offering lessons exclusively in a regional tongue following a crackdown on more than 2,000 English-language institutions in the state of Karnataka.”
Circuit City Removes Walls and Running Water for Call Center Workers
Reader Kelly drops a dime on Circuit City, whose call center will be moving, presumably to reduce expenses. The new location won’t have dividers between desks or running water on Sundays.
Frontier Airlines’ Call Centers Speak American
Frontier Airlines won’t route your call thousands of miles farther than they fly, like sending the call to the Phillippines when you’re trying to buy a ticket from Denver to Albuquerque. Among airlines, they’re an exception, as more and more companies are closing U.S.-based call centers.
AOL CSR Not Making Enough Money, Robs Bank
On her blog, this former AOL call center team manager describes the the pleasure of overseeing some simply delightful underlings.
