UPDATE: As of 10:32, the problem seems to be fixed. Bang zero to your heart’s content, our pretties.
Cognisant of the pejorative qualities it has taken on in recent years, Bangalore changed its name to Bengalooru on Wednesday.
Previously, we reported AOL is selling its Ogden call center to Teleperformance. But here’s the twist: AOL will still use it as a call center, but as a client of Teleperformance.
In an otherwise uninteresting Fast Company article involving Lewis Black’s take on customer service, an article written for people who wish they were reading something better than Fast Company, is this picture. I
Sprint’s retention process has gotten almost as bad as AOL’s.
Here’s a great hack for getting to a telephone customer service rep quickly: fake that you speak Spanish.
A potential consumer benefit of recent spying on American ciitizens’ phone calls is the development of speech analytic software. Some corporate call centers are using the technology to improve customer service.
Sick of paying annual fees, Steve wanted to get out his NWA WorldPerks Visa Signature Card he had going on with US Bank.
This is how Old Mutual, a financial services company, participated in last week’s celebration of customer service. Nothing says we value your contributions to enhanced customer care like a goodie bag!
The Scrubbing Bubbles Automatic Shower Cleaner is supposed to be your special shower friend. You hang it in the shower, press a button and it spreads cleansing fluids all around, getting rid of and keeping away mildew and grime.
Charity Sarabosing does got a first place trophy for customer service. And some carts came around to her cubicle and gave her free nachos AND a sundae!!! AWESOME!!!
- “NEW DELHI — More than 100,000 English-speaking children in Bangalore, India’s information technology capital, will soon have to switch to schools offering lessons exclusively in a regional tongue following a crackdown on more than 2,000 English-language institutions in the state of Karnataka.”
Reader Kelly drops a dime on Circuit City, whose call center will be moving, presumably to reduce expenses. The new location won’t have dividers between desks or running water on Sundays.
Frontier Airlines won’t route your call thousands of miles farther than they fly, like sending the call to the Phillippines when you’re trying to buy a ticket from Denver to Albuquerque. Among airlines, they’re an exception, as more and more companies are closing U.S.-based call centers.
On her blog, this former AOL call center team manager describes the the pleasure of overseeing some simply delightful underlings.