Get $20 Back From Comcast Just By Asking

Get $20 Back From Comcast Just By Asking

Without telling him there would be a fee, Comcast charged Tom $30 to fix the cable wiring going to his house. By simply questioning the charge and expressing his disappointment he wasn’t notified about it, Tom was able to get $20 back. Here is the chat transcript of his success, which is also enjoyable for the inane interjected advertisements that try to sound like human conversation. [More]

BP Customer Service Rep Says Disaster Call Center "A Diversion"

BP Customer Service Rep Says Disaster Call Center "A Diversion"

“Janice” has been working in the BP Call Center in Houston, answering calls about the disaster from all over the world, and she says she and her coworkers don’t think the calls are being sent any higher up in the company. “We’re a diversion to stop them from really getting to the corporate office, to the big people. I don’t want to get emotional, but it’s so frustrating when these people live right there [in the Gulf Coast] and nothing is being done to help them.” [More]

Get Off Junk Mail Lists With Blitz Calling

Get Off Junk Mail Lists With Blitz Calling

This is an awesome new tactic for getting off junk mail lists. I just learned it from Phillip, a Consumerist reader I met at the Consumers Union Activist Summit, who is eating a sandwich next to me. He calls it “Blitz Calling” and he’s used it to successfully get off seven different junk mail lists that initially tried to ignore him. [More]

LucyPhone Stands In "Please Hold" Lines For You

LucyPhone Stands In "Please Hold" Lines For You

Now you can get on with the rest of your life while a friendly robot named LucyPhone stands holding your place in the customer service wait line. [More]

5 Secrets To Get Better Verizon Wireless Customer Service

5 Secrets To Get Better Verizon Wireless Customer Service

Here’s 5 things you might not know about Verizon Wireless that could also help you be more successful when dealing with customer service and customer service issues: [More]

Use Spanish To Slice Through CSR Phone Hell

Use Spanish To Slice Through CSR Phone Hell

Christopher says there are advantages to pressing “2.” According to him, United States-based call centers give Spanish speakers fewer hoops to jump through before they get answers. He writes: [More]

HP Needs You To Fax Broken Printer's Receipt In The Next 30 Minutes

HP Needs You To Fax Broken Printer's Receipt In The Next 30 Minutes

Ron in Utah tells Consumerist that he purchased what he thought was a brand-new HP printer, but ended up being more of a Box of Crap. The printer inside wasn’t just non-functional, it was so old that the warranty had expired. HP Customer service’s answer? Before they could help him, he had to fax his original receipt within thirty minutes GO NOW NOW NOW TO THE FAX MACHINE NOW! [More]

An Insider Look At Comcast's Customer Service Boot Camp

An Insider Look At Comcast's Customer Service Boot Camp

Travel with Consumer Watch columnist Jon Yates of the Chicago Tribune to the training ground of our nation’s elite. The few, the powerless, and the often berated: Comcast customer service representatives. Yates sat in on a training class for new reps, sat in on many live calls, and shared the secrets of agents’ formation. Sort of.

10 Confessions Of A Telemarketing Insider

10 Confessions Of A Telemarketing Insider

Out of the shadows steps a dark figure, sporting wrinkled khakis, a retractable namebadge, and a headset dangling from his ear. It’s the telermarketing insider, and he’s going to confess to you how his industry really works and how you can resist and even fight back:

Student's Windows 7 Won't Work, CSR Transfers Him To Vacuum Seller

Student's Windows 7 Won't Work, CSR Transfers Him To Vacuum Seller

Chris is a student who bought Windows 7 through his university, then tried to install it to a new computer after his old one broke, but ran into problems. He called Microsoft customer service and ended up talking to Oreck Vacuums.

Call Center Disciplines Reps If You're Not Happy With Your Collections Call

Call Center Disciplines Reps If You're Not Happy With Your Collections Call

You’ve most likely seen those surveys you receive on your receipt, or after a chat session or phone call. Most people ignore them unless they get something in return, or service was exceptionally bad or exceptionally good. According to our source R., though, not answering that survey could help the rep you’ve just talked to lose his or her job.

Linksys, LinkSucks

Linksys, LinkSucks

Christoff knew the dangers, but he went ahead anyway. He bought a Linksys router. And lo, it broke. The day had come for him to deal with their outsourced tech support. Over four hours of conversation and hold time, mainly hold time, later, he has a 2nd replacement router. Both replacement routers had the same problem as the first. Read of his trials and tribulations, inside…

Even Indians Hate Indian Call Centers

Even Indians Hate Indian Call Centers

You’re not alone hating Indian call centers. Indians hate them too, mostly because they get stuck dealing with an even lower caste of customer service representatives than Americans. The well-educated smooth talking CSRs get the prestigious jobs infuriating foreign customers, while the the untrained masses are paid basmati to cater to India’s domestic customers.

Cracked Explains Why Tech Support Sucks

Cracked Explains Why Tech Support Sucks

Cracked takes a stab at explaining why your calls to customer support inevitably lead to frustration. You’ll probably recognize your own experiences as you read their article, and learn a little about why being a customer service agent sucks so much, too.

Delta, Everybody Else, Officially Fed Up With Foreign Call Centers

Delta, Everybody Else, Officially Fed Up With Foreign Call Centers

Delta Air Lines is the latest company to “repatriate” call center jobs previously outsourced to India. It’s not just that the economy is down and fewer people are flying, but more specifically that absolutely everybody hates dealing with foreign call centers.

Comcast's 24/7 Customer Service Line Closed For Cancelers, Open For Upgraders

Comcast's 24/7 Customer Service Line Closed For Cancelers, Open For Upgraders

After a long day of work, John called Comcast’s “24/7″ customer service line to downgrade his service. Press 1 to upgrade, 2 to downgrade, chirped the phone. He pressed two and was told that he was calling after hours and would have to call back later. He hung up and redialed and pressed 1, “upgrade,” this time, and within 30 seconds was connected with a customer service rep, “who was more than happy to help me DOWNGRADE my service. It was literally a 2 minute call, and I had cancelled the services I don’t use and am saving almost $40/mo,” blogs John. Clever, Comcast, so clever.

50 Ways To Get A Live Person When You Call Customer Service

50 Ways To Get A Live Person When You Call Customer Service

Do nothing. By doing nothing, you can trick the PBX into thinking you have a rotary phone and force it to get you an agent.