This is an awesome new tactic for getting off junk mail lists. I just learned it from Phillip, a Consumerist reader I met at the Consumers Union Activist Summit, who is eating a sandwich next to me. He calls it “Blitz Calling” and he’s used it to successfully get off seven different junk mail lists that initially tried to ignore him. [More]
Here’s 5 things you might not know about Verizon Wireless that could also help you be more successful when dealing with customer service and customer service issues: [More]
Christopher says there are advantages to pressing “2.” According to him, United States-based call centers give Spanish speakers fewer hoops to jump through before they get answers. He writes: [More]
Ron in Utah tells Consumerist that he purchased what he thought was a brand-new HP printer, but ended up being more of a Box of Crap. The printer inside wasn’t just non-functional, it was so old that the warranty had expired. HP Customer service’s answer? Before they could help him, he had to fax his original receipt within thirty minutes GO NOW NOW NOW TO THE FAX MACHINE NOW! [More]
Travel with Consumer Watch columnist Jon Yates of the Chicago Tribune to the training ground of our nation’s elite. The few, the powerless, and the often berated: Comcast customer service representatives. Yates sat in on a training class for new reps, sat in on many live calls, and shared the secrets of agents’ formation. Sort of.
Chris is a student who bought Windows 7 through his university, then tried to install it to a new computer after his old one broke, but ran into problems. He called Microsoft customer service and ended up talking to Oreck Vacuums.
You’ve most likely seen those surveys you receive on your receipt, or after a chat session or phone call. Most people ignore them unless they get something in return, or service was exceptionally bad or exceptionally good. According to our source R., though, not answering that survey could help the rep you’ve just talked to lose his or her job.
You’re not alone hating Indian call centers. Indians hate them too, mostly because they get stuck dealing with an even lower caste of customer service representatives than Americans. The well-educated smooth talking CSRs get the prestigious jobs infuriating foreign customers, while the the untrained masses are paid basmati to cater to India’s domestic customers.
Cracked takes a stab at explaining why your calls to customer support inevitably lead to frustration. You’ll probably recognize your own experiences as you read their article, and learn a little about why being a customer service agent sucks so much, too.
Delta Air Lines is the latest company to “repatriate” call center jobs previously outsourced to India. It’s not just that the economy is down and fewer people are flying, but more specifically that absolutely everybody hates dealing with foreign call centers.
After a long day of work, John called Comcast’s “24/7″ customer service line to downgrade his service. Press 1 to upgrade, 2 to downgrade, chirped the phone. He pressed two and was told that he was calling after hours and would have to call back later. He hung up and redialed and pressed 1, “upgrade,” this time, and within 30 seconds was connected with a customer service rep, “who was more than happy to help me DOWNGRADE my service. It was literally a 2 minute call, and I had cancelled the services I don’t use and am saving almost $40/mo,” blogs John. Clever, Comcast, so clever.
Do nothing. By doing nothing, you can trick the PBX into thinking you have a rotary phone and force it to get you an agent.
Did Citi set up its “homeowner helper” site to comply with Obama’s mortgage assistance programs, but then not actually attach it to any humans that will help homeowners? After inputting his info on the site, Citi told reader CoarseLive to schedule an appointment with a representative. No one ever called him. When he tried calling Citi directly, multiple agents told him they had no idea what he was talking about, and they hung up on him, again and again. His story, inside…
United Airlines doesn’t want to talk to you on the phone about your complaints — so they’re disconnecting it. MSNBC is reporting that starting in April, the airline will shut down the call center that deals with customer complaints.