Reader David wrote in describing the level of customer service he got while spending $1,300 at Best Buy. It’s about what you’d expect. But… shouldn’t it be better? According to David, the salesperson didn’t know basic information, like how many inputs the TV had, tried to harass him into buying a $150 Monster Cable, and then made up some nonsense about the percentage of that particular model TV that came back for repair.
Remember when Best Buy was using HD channels to make “Calibrated” televisions seem miraculously better? Well, their methods have changed, but using different cables to improve definition doesn’t mean they’ve improved.