• baby come back

    Cablevision Wants You Back, Promises "Free 911"

    Ever since switching to FIOS a few months back, reader GiteEmSteveDave has been pestered by his old provider, Cablevision. Like any other jaded ex, Cablevision is losing it's mind in well-meaning promises - like, offering "411+911 FREE". Gitem, you have to be firm - you had good times together, but you're with FIOS now, and Cablevision needs to move on and accept it. If they don't get the picture, then maybe a little tough love is in order.

    3:00 PM on Thu Nov 20 2008
    By Alex Jarvis
    5,585 views, 44 comments

    Most discussed Rhayader: a) Tell them to shove it. b) What the hell does "Git'Em Steve Dave loves this guy --->" mean? more »

  • cablevision

    Cablevision Strings Cables Like Blind Might A Christmas Tree

    Peter writes:

    Some construction work was ongoing in the neighborhood, and it disrupted the underground cable services. Verizon and the electric provider fixed their wires within a day. Cablevision couldn't figure out how to fix their underground wiring, so they proceeded to run a coaxial cable out of the pedestal on my front property, up a tree in my front yard, where it was tied on with some copper wire, thrown across the street, tied to a lamppost head again with copper wire, dropped back down the lamppost, into another pedestal. It sat like this for well over a month and Cablevision insisted there was nothing they could do about it...

    More »

    3:49 PM on Tue Jul 1 2008
    By Ben Popken
    9,752 views, 47 comments

    Latest by subterrene: After a hurricane where I live (East coast) the overhead utility wires (phone, electric) were fixed within two weeks. The more »

  • franchise agreements

    We Are Not Impressed By New York City's Proposed Cable Consumer Bill Of Rights

    New York City Comptroller Bill Thompson has proposed tying a Cable Consumer Bill of Rights into the 10-year franchise renewals Time Warner and Cablevision are expected to sign later this year. The proposal would force cable operators to disclose information about their expenses and service goals—which sounds nice and important on paper—but wastes an unrivaled opportunity to end the cable operators' most hated practices. More »

    6:58 PM on Sat Apr 26 2008
    By Carey
    4,985 views, 20 comments

    Latest by AD8BC: @bohemian: @xthexlanternx: @eimajuno: A la carte is a great idea, in principle, and would work great if everything was all-digital. more »

  • shady

    Azureus: Other ISPs May Also Be Throttling BitTorrent

    Azureus has released data that suggests that Comcast may not be the only ISP throttling BitTorrent, says TorrentFreak:
    A few months ago Azureus petitioned the FCC, which led to a FCC hearing in February. One of the complaints from the commission was that there is little data available on the scope of BitTorrent throttling, a gap Azureus now tries to fill by collecting data on the prevalence of TCP-resets among ISPs worldwide.
    More »

    10:49 AM on Tue Apr 22 2008
    By Meg Marco
    3,560 views, 25 comments

    Latest by mattbrown: I can't believe this is a revelation. I've been using roadrunner for over five years. And every single more »

  • update

    Cablevision Claims They Are Not Lying Liars, But Mysteries Remain

    Cablevision responded to our post chastising their attempt to force customer to upgrade to digital service by pointing to an unrelated FCC mandate. Cablevision admits that there is no connection between their unilateral business decision to cut channels and the FCC-mandated transition to digital television, but their statement leaves several questions unanswered. Read Cablevision's statement and our response, after the jump. More »

    7:45 PM on Sun Apr 20 2008
    By Carey
    10,678 views, 44 comments

    Latest by timesquare: Cablevision is very shady at times. Recently when I switched off my service because they started charging me almost $150 more »

  • exclusive

    Cablevision Blatantly Lies To Subscribers As The FCC Twiddles Its Thumbs

    Update: Cablevision responds.

    Cablevision is lying to customers by claiming that the FCC will require all subscribers to upgrade to digital cable boxes in 2009. Digital cable boxes cost $6.50 per month, plus an extra $10.95 for digital service. Cablevision recently sent a letter to all boxless subscribers threatening to cut several channels unless they forked out a bundle of extra cash for digital service. When one of our family member called for an explanation, Cablevision shirked responsibility and placed the blame squarely on some crazy new FCC mandate. We called shenanigans and decided to call back and record our chats with several customer service representatives. Inside, the recordings of Cablevision lies and the FCC's flaccid response. More »

    Feature

    5:15 PM on Sat Apr 19 2008
    By Carey
    15,105 views, 69 comments

    Latest by heystupid: both of these cablevision representatives are dumb and have no idea what they are talking about, I am a sales more »

  • refunds

    Cablevision: Techs On-Time Or You Get $20

    A Cablevision tech support rep told us that if your Cablevision tech arrives past the service window, you're entitled to a $20 credit (this press release supports it). And if you're in the Bronx or Brooklyn, you can get a free month of cable TV if the tech shows up late (this is applied on a case-by-case basis but it is possible. Should the tech pull a noshow, call customer service and speak to a supervisor, who may offer you credits (usually $40-$50) or a free month depending on your customer history. Inside, Which customer service number to call, based on the first four digits of your account number: More »

    11:24 AM on Fri Apr 18 2008
    By Ben Popken
    1,297 views, 20 comments

    Latest by cablevisionmustdie.com: @juggler314: How is your cable card working ? did you have 5 million tech come to repalce the card yet more »

  • denials

    Verizon: Cancel Vonage And Cablevision Phone Lines Or You Can't Have FiOS

    Here's an odd little letter. For once a customer was actually pleased with the salesperson that came to their door and convinced them to try FiOS. Yay! The trouble came when the nice salesperson called in and Verizon refused to activate the account unless the customer canceled their phone lines with Vonage and Cablevision and switched all three to Verizon. More »

    9:27 AM on Wed Apr 16 2008
    By Meg Marco
    10,332 views, 54 comments

    Latest by Biser: The problem is that the Verizon people that you talked to are not familiar with FiOS, Vonage or Cablevision. more »

  • telemarketing

    Cablevision Tries To Sell You Phone Service During Funeral

    Cablevision tried to telemarket Greg Scoblete phone service during a funeral:

    Two days ago I attended a wake. During the wake my cellphone rang...I couldn't answer the first call, but shortly thereafter it rang again. "Must be important," I thought, ducking out of the room.

    It turned out to be a Cablevision telemarketer trying to rope me into the triple play. Fair enough. I told the rep that I wasn't interested in the triple play and in any event, I was at a wake.

    "I understand that," he said, "but I'll have you off the phone in five minutes saving money on your long-distance bills."
    Congratulations, Cablevision, you've taken the definition of shameless marketing to a whole new level.

    (Photo: Getty)

    10:52 PM on Thu Mar 27 2008
    By Ben Popken
    3,675 views, 56 comments

    Latest by Kiamat: Re: Leaving the cellphone on during a wake In order to help the short sighted people out there who can't imagine more »