cablevision

Consumerist

  • Display
    • All
    • Top
    • Scams
    • Economy
  • Most recent
    • Most recent
    • Most popular
    • Most discussed
    Username:
    Password:
    loading comment page
    new user? | forgot password?
    Consumerist
    • above and beyond

      Complaint E-mail To Cablevision Results In Immediate Response, Cool Insider Info

      Do you know how powerful just one dissatisfied customer can be? David, a telephone, internet, and cable TV customer of Cablevision, didn't know until he was finally frustrated enough with the company to send a very honest e-mail detailing his issues with their service. He received a response that he hadn't expected at all. More »

      9:30 AM on Fri Sep 4 2009
      By Laura Northrup
      12,862 views, 51 comments

      Most discussed MisterE: I can't help but wonder if some of these "Customer Satisfaction" letters are shills to combat the poor reputation companies more »

    • on-demand

      Indie Flicks Now Come To Cable Boxes As Soon As They Hit Theaters

      It used to be Steven Soderbergh who could get away with bringing indie films to cable on-demand services on their theatrical opening day More »

      11:46 AM on Thu Jun 18 2009
      By Phil Villarreal
      4,126 views, 17 comments

    • dtv transition

      Cablevision Takes Away Analog Stations Before DTV Transition, Confuses Customers

      Joe works at a Radio Shack store on Long Island. Lately, the combination of the digital TV transition and some recent lineup changes at local cable TV provider Cablevision has Joe concerned, since he has both a conscience and a brain, and is an avid Consumerist reader.

      Most electronics store employees don't know or care enough to straighten their confused customers out. They mistakenly believe that they need to buy an over-the-air converter box in order to receive the missing channels again. More »

      8:08 AM on Fri May 22 2009
      By Laura Northrup
      7,156 views, 96 comments

      Most discussed GitEmSteveDave_RockinL...: When it comes to explaining the switch to people, I just fall back on Meg's flowchart, and print out a more »

    • customer service

      Cablevision: It's Impossible To Hook Up Basic Service Without A Converter Box

      Cablevision told Chris that his boss' 95-year-old uncle couldn't receive basic service without a cable box, "no matter what." Chris, who installs home theaters, knew that his uncle's cable-ready tv didn't require a cable box. Pointing this out to Cablevision's customer service representative, however, was apparently "disrespectful." More »

      11:50 AM on Sun Feb 22 2009
      By Carey Alexander
      39,413 views, 103 comments

      Most discussed milrtime83: If he is just looking to get his local channels why not get a converter box and skip paying cablevision more »

    • baby come back

      Cablevision Wants You Back, Promises "Free 911"

      Ever since switching to FIOS a few months back, reader GiteEmSteveDave has been pestered by his old provider, Cablevision. Like any other jaded ex, Cablevision is losing it's mind in well-meaning promises - like, offering "411+911 FREE". Gitem, you have to be firm - you had good times together, but you're with FIOS now, and Cablevision needs to move on and accept it. If they don't get the picture, then maybe a little tough love is in order.

      3:00 PM on Thu Nov 20 2008
      By Alex Jarvis
      6,202 views, 45 comments

      Most discussed Rhayader: a) Tell them to shove it. b) What the hell does "Git'Em Steve Dave loves this guy --->" mean? more »

    • cablevision

      Cablevision Strings Cables Like Blind Might A Christmas Tree

      Peter writes:

      Some construction work was ongoing in the neighborhood, and it disrupted the underground cable services. Verizon and the electric provider fixed their wires within a day. Cablevision couldn't figure out how to fix their underground wiring, so they proceeded to run a coaxial cable out of the pedestal on my front property, up a tree in my front yard, where it was tied on with some copper wire, thrown across the street, tied to a lamppost head again with copper wire, dropped back down the lamppost, into another pedestal. It sat like this for well over a month and Cablevision insisted there was nothing they could do about it...

      More »

      3:49 PM on Tue Jul 1 2008
      By Ben Popken
      9,939 views, 47 comments

      Latest by subterrene: After a hurricane where I live (East coast) the overhead utility wires (phone, electric) were fixed within two weeks. The more »

    • franchise agreements

      We Are Not Impressed By New York City's Proposed Cable Consumer Bill Of Rights

      New York City Comptroller Bill Thompson has proposed tying a Cable Consumer Bill of Rights into the 10-year franchise renewals Time Warner and Cablevision are expected to sign later this year. The proposal would force cable operators to disclose information about their expenses and service goals—which sounds nice and important on paper—but wastes an unrivaled opportunity to end the cable operators' most hated practices. More »

      6:58 PM on Sat Apr 26 2008
      By Carey Alexander
      5,202 views, 20 comments

      Latest by AD8BC: @bohemian: @xthexlanternx: @eimajuno: A la carte is a great idea, in principle, and would work great if everything was all-digital. more »

    • shady

      Azureus: Other ISPs May Also Be Throttling BitTorrent

      Azureus has released data that suggests that Comcast may not be the only ISP throttling BitTorrent, says TorrentFreak: More »

      10:49 AM on Tue Apr 22 2008
      By Meg Marco
      3,773 views, 25 comments

    • update

      Cablevision Claims They Are Not Lying Liars, But Mysteries Remain

      Cablevision responded to our post chastising their attempt to force customer to upgrade to digital service by pointing to an unrelated FCC mandate. Cablevision admits that there is no connection between their unilateral business decision to cut channels and the FCC-mandated transition to digital television, but their statement leaves several questions unanswered. Read Cablevision's statement and our response, after the jump. More »

      7:45 PM on Sun Apr 20 2008
      By Carey Alexander
      11,498 views, 45 comments

      Latest by TooOldForThisNow: This is an old chat, but... As previously said, for each analogue channel being taken off, 3 to 4 digital non-HD more »

    • exclusive

      Cablevision Blatantly Lies To Subscribers As The FCC Twiddles Its Thumbs

      Update: Cablevision responds.

      Cablevision is lying to customers by claiming that the FCC will require all subscribers to upgrade to digital cable boxes in 2009. Digital cable boxes cost $6.50 per month, plus an extra $10.95 for digital service. Cablevision recently sent a letter to all boxless subscribers threatening to cut several channels unless they forked out a bundle of extra cash for digital service. When one of our family member called for an explanation, Cablevision shirked responsibility and placed the blame squarely on some crazy new FCC mandate. We called shenanigans and decided to call back and record our chats with several customer service representatives. Inside, the recordings of Cablevision lies and the FCC's flaccid response. More »

      Feature

      5:15 PM on Sat Apr 19 2008
      By Carey Alexander
      19,920 views, 72 comments

      Latest by fcastro: Mfer's we just got the slicing of the channels today in NJ. I was contemplating jumping to FIOS but needed more »

    • refunds

      Cablevision: Techs On-Time Or You Get $20

      A Cablevision tech support rep told us that if your Cablevision tech arrives past the service window, you're entitled to a $20 credit (this press release supports it). And if you're in the Bronx or Brooklyn, you can get a free month of cable TV if the tech shows up late (this is applied on a case-by-case basis but it is possible. Should the tech pull a noshow, call customer service and speak to a supervisor, who may offer you credits (usually $40-$50) or a free month depending on your customer history. Inside, Which customer service number to call, based on the first four digits of your account number: More »

      11:24 AM on Fri Apr 18 2008
      By Ben Popken
      1,434 views, 20 comments

      Latest by cablevisionmustdie.com: @juggler314: How is your cable card working ? did you have 5 million tech come to repalce the card yet more »

    • denials

      Verizon: Cancel Vonage And Cablevision Phone Lines Or You Can't Have FiOS

      Here's an odd little letter. For once a customer was actually pleased with the salesperson that came to their door and convinced them to try FiOS. Yay! The trouble came when the nice salesperson called in and Verizon refused to activate the account unless the customer canceled their phone lines with Vonage and Cablevision and switched all three to Verizon. More »

      9:27 AM on Wed Apr 16 2008
      By Meg Marco
      11,185 views, 54 comments

      Latest by Biser: The problem is that the Verizon people that you talked to are not familiar with FiOS, Vonage or Cablevision. more »

    • telemarketing

      Cablevision Tries To Sell You Phone Service During Funeral

      Cablevision tried to telemarket Greg Scoblete phone service during a funeral:

      Two days ago I attended a wake. During the wake my cellphone rang...I couldn't answer the first call, but shortly thereafter it rang again. "Must be important," I thought, ducking out of the room.

      It turned out to be a Cablevision telemarketer trying to rope me into the triple play. Fair enough. I told the rep that I wasn't interested in the triple play and in any event, I was at a wake.

      "I understand that," he said, "but I'll have you off the phone in five minutes saving money on your long-distance bills."
      Congratulations, Cablevision, you've taken the definition of shameless marketing to a whole new level.

      (Photo: Getty)

      10:52 PM on Thu Mar 27 2008
      By Ben Popken
      3,852 views, 56 comments

      Latest by Kiamat: Re: Leaving the cellphone on during a wake In order to help the short sighted people out there who can't imagine more »

    • Cablevision is charging customers $40 to keep their old phone number when they switch over. When questioned, they lie and say they're simply trying to recoup the number port fee charged by the previous provider. [Consumer Reports via Broadband Reports]

      16 comments

    • consumer reports

      Best Internet, TV, Phone Service Providers

      Lots of companies are pushing deals for their bundled internet, tv and phone plans, but which are best? Consumer Reports surveyed its readers and here's how they ranked the service providers:

      Overall rating / Company / Rating for Internet / TV / Phone
      250 Verizon FiOS 84, 84, 82
      222 Bright House 75, 69, 78
      222 Cox 74, 69, 79
      221 Verizon/DirecTV 73, 74, 74
      221 Qwest/DirecTV 72, 74, 75
      221 AT&T/Dish Network 72, 70, 74
      214 Cablevision 72, 65, 77
      208 Time Warner 71, 63, 74
      199 Comcast 66 ,62, 71
      188 Charter 61, 59, 68

      Despite occasionally setting a house on fire, Verizon FiOS is clearly tops, while Comcast and Charter are scraping the bottom.

      Internet, TV, phone [Consumer Reports]

      9:00 AM on Wed Jan 23 2008
      By Ben Popken
      10,645 views, 41 comments

    • badvertising

      Cablevision Uses Digital TV Transition To Upsell Basic Cable

      Cablevision is trying to scare consumers into signing up for basic cable service ahead of the planned transition to digital television. After February 17, 2009, consumers will need a $60 converter box to receive television signals over-the-air. The transition to digital will significantly improve the quality of over-the-air television, but that isn't stopping Cablevision from funding a scare-mongering campaign to rustle up new business. More »

      11:19 AM on Sat Dec 8 2007
      By Carey Alexander
      5,462 views, 25 comments

      Most discussed xl22k: This doesn't really set off any red flags for me... Yea, it doesn't tell the whole story, but Cablevision is in more »

    • Cablevision will raise the cost of its average video package by 4.7% starting in December. It says the cost of its Internet and digital phone services will remain the same through 2008. [Reuters] MORE »

      7 comments

    • executive customer service

      Contact Info For 100 Cable System Executives

      Wow. Here's contact info for 100 cable company executives.

      Someone emailed us the direct line for the office of Barry Rosenblum, executive Vice President of Time Warner Cable for NY and NJ, and when we Googled it, we found this treasure of trove of names, addresses, email addresses, and phone numbers.

      So, if you've got a complaint or concern with Comcast, Cablevision, Adelphia, Cox, Charter, Insight, or Toledo Buckeye CableSystem, the information in this list can help it reach the top of the heap.

      Top 100 Cable Systems - Systems Directory [Multichannel]

      7:21 PM on Tue Aug 28 2007
      By Ben Popken
      3,345 views, 7 comments

    • 1
    • 2
    • next »

    • 1-18 of 22 for "Cablevision"

    New York, 1:39 AM
    Sun Nov 8
    7 posts in the last 24 hours

    Consumerist team

    Tip Your Editors:
    tips@consumerist.com

    Co-Executive Editor:
    Ben Popken
    Email | AIM | Twitter

    Co-Executive Editor:
    Meghann Marco
    Email | Twitter

    Senior Editor:
    Chris Walters
    Email | Twitter

    Weekend Editor:
    Carey Greenberg-Berger
    Email | AIM

    Associate Editor:
    Alex Chasick | Email

    Assistant Editor:
    Laura Northrup
    Email | AIM | Twitter

    Comments Moderator:
    Email | AIM

    Contributing Editors:
    Lucy Bayly | Email
    Phil Villarreal | Email

    SUBSCRIBE TO Consumerist RSS

    Latest News from Consumer Reports

    • Archives
    • About Us
    • Privacy Policy
    • User Agreement
    • Help
    • Contact Us

    © 2005-2009 Consumer Media LLC