Verizon Loses FiOS Equipment, Sends You To Collections

Verizon Loses FiOS Equipment, Sends You To Collections

Leon liked Verizon’s FiOS service when he had it. It wasn’t until he moved and sent his equipment back that he had any problems with them. He sent his router and CableCard back via UPS, and the card was taped to the side of the router. Verizon received the router, but the CableCard is still missing. “I have visions of the router at some new customer’s house with the cablecard still taped to it,” he writes. [More]

Cablevision Takes Away Analog Stations Before DTV Transition, Confuses Customers

Cablevision Takes Away Analog Stations Before DTV Transition, Confuses Customers

Joe works at a Radio Shack store on Long Island. Lately, the combination of the digital TV transition and some recent lineup changes at local cable TV provider Cablevision has Joe concerned, since he has both a conscience and a brain, and is an avid Consumerist reader.

Can TiVo Compete?

Can TiVo Compete?

According to USAToday, Tivo failed to anticipate how quickly its customers would fall in love with HDTV—and out of love with TiVo.

Consumers No Longer Forced To Lease Decoders From Cable Company

Consumers No Longer Forced To Lease Decoders From Cable Company

As of last Sunday, cable operators will no longer be able to mandate that you have lease their cable decoder box. The industry agreed on a descrambler format, the CableCARD, which can be loaded into a cable box made by any company. Consumers should see equipment price drops, along with a range of new features. However, the CableCARD will probably only be available to new installations and upgrades.

Comcast To Suck Less

Last week the FCC reiterated that Comcast needs to “unlock” it’s DVRs and set-top boxes. And, to make life even better, “The foot-dragging, tech-testing wing of the cable industry, Cable Labs, has finally standardized a two-way interactive CableCARD.” A CableCARD is a device that will allow a CableCARD ready TV to operate digital cable without a set-top box.