Cable Boxes Slurp More Electricity Than Refrigerators

Cable Boxes Slurp More Electricity Than Refrigerators

The biggest energy hog in your house is probably sitting right under your TV. That little ol’ set-top box could be using up more electricity in your house than your refrigerator or central air conditioning, according to a new study by the Natural Resources Defense Council. [More]

TWC Ends Chat When You Ask Them To Honor To On-Time Guarantee

TWC Ends Chat When You Ask Them To Honor To On-Time Guarantee

In New York City you are entitled to a free month of service if the cable guy doesn’t show up on time. It’s part of the franchise agreement the cable companies have with the city. But here’s a chat transcript showing what happens when a informed consumer tries to claim their credit from Time Warner Cable… [More]

Court Denies Disney Injunction Against Dish Promotion

Court Denies Disney Injunction Against Dish Promotion

When Dish Network prepared a promotion to celebrate its 30th anniversary that provided free access to Starz, Disney and Starz cried foul, filing lawsuits to prevent Dish from giving its programming away. A New York District Court judge sided with Dish in Disney’s suit, blocking Disney’s attempt to stop the promotion with a preliminary injunction. [More]

Netflix Now Has More Subscribers Than Comcast

Netflix Now Has More Subscribers Than Comcast

The Rubicon has been crossed. Netflix now has more people subscribed to it than Comcast. Netflix reported 23.6 million subscribers at the end of the 2011 first quarter, while Comcast ended 2010 with 22.8 million. (They could still possibly report more but considering that they’ve been dropping the past few quarters, it’s unlikely). See, we don’t need to worry about hegemony or legal monopolies, they’ll just obsolete themselves out of business. [More]

Comcast's CEO Pay Valued At $31.1 M. Did He Earn It?

Comcast's CEO Pay Valued At $31.1 M. Did He Earn It?

$31.1 million is what you get for being the CEO of Comcast, reports the AP in their breakdown of Brian Robert’s compensation package. Do you feel this pay is deserving and accurately reflects your experience as a Comcast customer? Our handy poll has buttons that you can push to tell the world your opinion. Just don’t push the red button with the lips on it. That orders more naughty movies and makes a silver bell in Brian Robert’s office go ting-a-ling. [More]

How Do You Convince The Cable Co To Lay Broadband To A Semirural Area?

How Do You Convince The Cable Co To Lay Broadband To A Semirural Area?

Like many Americans, Liv and her neighbors are cut off from high-speed broadband access because they live in an area that the cable company says is too far for them to run lines to. She says she’s spent a few years trying to convince them but hasn’t made any headway, even getting the neighbors to band together and say they would all agree to service. What can she do to change AT&T or Comcast’s mind, or can she even and would she be better off with a DIY solution? [More]

Time Warner Charges Guy $16.4 Million For Cable

Time Warner Charges Guy $16.4 Million For Cable

If you thought your cable bill was outrageous, get a load of the $16.4 million Time Warner Cable charged an Ohio engineer. Unsurprisingly, his presumably automatic credit card payment for the bill was rejected due to insufficient funds. [More]

Broadband Internet Keeps Cable Companies Dominant Despite TV Losses

Broadband Internet Keeps Cable Companies Dominant Despite TV Losses

Cable companies are hemorrhaging subscribers, but the businesses are still sitting pretty thanks to the trump card of broadband internet access. [More]

FCC To Reconsider Rules For Negotiations Between Broadcasters And Cable Companies

FCC To Reconsider Rules For Negotiations Between Broadcasters And Cable Companies

In recent years, the disputes between cable companies and broadcasters have gotten especially ugly as boardroom squabbles have spilled over onto the airwaves and online. And in the end, it’s always the subscribers who get hurt with blackouts and eventual price hikes. That’s why the FCC voted today to reinvestigate the rules and its role in these negotiations. [More]

Comcast Disconnects Your Cable. You're An RCN Customer.

Comcast Disconnects Your Cable. You're An RCN Customer.

You don’t need to actually be a Bank of America customer in order for them to foreclose on your house, and you don’t actually need to be a Comcast customer for them to disconnect your cable. That’s what Brett writes happened to him recently when a neighbor had their cable fixed. [More]

Rich DC Burbs Pay $9.58, Rurals Pay $31.17/Mbps

Rich DC Burbs Pay $9.58, Rurals Pay $31.17/Mbps

The rich get richer while the poor get…slower? A new report by investigative journalist John Dunbar cracks open the numbers that are tightly held by the industry and found vast disparities in the quality and price of service based on how close to town. By comparing customer speed tests and surveys, he found that while folks in the low-income areas outside of the Washington Metropolitan Area pay slightly less for their broadband, those in the wealthier DC burbs are getting far more bandwidth for their buck. The poor are paying on average $31.17/Mbps while the rich are paying only $9.58. [More]

Cable Co. RCN Tried To Bill Fire Victims For Incinerated Cable Boxes

Cable Co. RCN Tried To Bill Fire Victims For Incinerated Cable Boxes

A family in Allentown, PA was lucky to escape with their lives after a natural gas explosion destroyed their block and took five of their neighbor’s souls. Then their cable company RCN told them they would have to pay $170 a pop for the cable boxes that were destroyed in the fire. [More]

Move Your Comcast Account, Get Bonus $8 Late Fee

Move Your Comcast Account, Get Bonus $8 Late Fee

Mark wrote to us with a warning for Comcast customers: if you move while your account is set on auto-pay, the system is set up so that you will miss a payment and be hit with a late payment fee. Why is it set up that way? Nobody knows. [More]

More People Stream Netflix, Fewer Subscribe To Premium Channels

More People Stream Netflix, Fewer Subscribe To Premium Channels

There are only so many monthly fees people are willing to pay to watch movies at home, and Netflix’s options seem to be dominating those of premium channels. [More]

Time Warner CSR Agrees Their "Soul Being Sucked Away"

Time Warner CSR Agrees Their "Soul Being Sucked Away"

Rachel shares an interesting transcript of a chat she had with Time Warner. She was complaining about how Time Warner automatically raises its rates every year, and, in the end, got the CSR to confirm that they felt their soul was “being sucked away” from having to explain this policy so many times. [More]

Guy Tries To Give Up Cable, Wimps Out In Under A Month

Guy Tries To Give Up Cable, Wimps Out In Under A Month

A Cnet editor and his wife tried to “cut the cord” and ditch his pricey FiOs cable bundle, and either get their content free or through online downloads. Less than a month later, he’s back on the sauce. What a milksop! [More]

NBC Tells Staff To Submit Paperwork For Comcast Transition, Even Though Merger Isn't Approved

NBC Tells Staff To Submit Paperwork For Comcast Transition, Even Though Merger Isn't Approved

A tipster says that NBC is having employees submit new paperwork for a new personnel management software program that will take over after the Comcast merger, even though that merger hasn’t been approved by the FCC yet. Hmm. Here’s the note: [More]

Time Warner Cable Keeps Bugging Me, Brags It's Immune To Do Not Call Registry

Time Warner Cable Keeps Bugging Me, Brags It's Immune To Do Not Call Registry

Julius thought he was protected against telemarketers by signing up for the National Do Not Call Registry, but a gleefully irritating Time Warner Cable rep informed him that this isn’t so. Because he’s a subscriber, TWC is allowed to toss telephonic sales pitches his way. Businesses with an established relationship with customers can phone them up to 18 months after their last transaction. [More]