Time Warner Charges Guy $16.4 Million For Cable

Time Warner Charges Guy $16.4 Million For Cable

If you thought your cable bill was outrageous, get a load of the $16.4 million Time Warner Cable charged an Ohio engineer. Unsurprisingly, his presumably automatic credit card payment for the bill was rejected due to insufficient funds. [More]

Broadband Internet Keeps Cable Companies Dominant Despite TV Losses

Broadband Internet Keeps Cable Companies Dominant Despite TV Losses

Cable companies are hemorrhaging subscribers, but the businesses are still sitting pretty thanks to the trump card of broadband internet access. [More]

FCC To Reconsider Rules For Negotiations Between Broadcasters And Cable Companies

FCC To Reconsider Rules For Negotiations Between Broadcasters And Cable Companies

In recent years, the disputes between cable companies and broadcasters have gotten especially ugly as boardroom squabbles have spilled over onto the airwaves and online. And in the end, it’s always the subscribers who get hurt with blackouts and eventual price hikes. That’s why the FCC voted today to reinvestigate the rules and its role in these negotiations. [More]

Comcast Disconnects Your Cable. You're An RCN Customer.

Comcast Disconnects Your Cable. You're An RCN Customer.

You don’t need to actually be a Bank of America customer in order for them to foreclose on your house, and you don’t actually need to be a Comcast customer for them to disconnect your cable. That’s what Brett writes happened to him recently when a neighbor had their cable fixed. [More]

Rich DC Burbs Pay $9.58, Rurals Pay $31.17/Mbps

Rich DC Burbs Pay $9.58, Rurals Pay $31.17/Mbps

The rich get richer while the poor get…slower? A new report by investigative journalist John Dunbar cracks open the numbers that are tightly held by the industry and found vast disparities in the quality and price of service based on how close to town. By comparing customer speed tests and surveys, he found that while folks in the low-income areas outside of the Washington Metropolitan Area pay slightly less for their broadband, those in the wealthier DC burbs are getting far more bandwidth for their buck. The poor are paying on average $31.17/Mbps while the rich are paying only $9.58. [More]

Cable Co. RCN Tried To Bill Fire Victims For Incinerated Cable Boxes

Cable Co. RCN Tried To Bill Fire Victims For Incinerated Cable Boxes

A family in Allentown, PA was lucky to escape with their lives after a natural gas explosion destroyed their block and took five of their neighbor’s souls. Then their cable company RCN told them they would have to pay $170 a pop for the cable boxes that were destroyed in the fire. [More]

Move Your Comcast Account, Get Bonus $8 Late Fee

Move Your Comcast Account, Get Bonus $8 Late Fee

Mark wrote to us with a warning for Comcast customers: if you move while your account is set on auto-pay, the system is set up so that you will miss a payment and be hit with a late payment fee. Why is it set up that way? Nobody knows. [More]

More People Stream Netflix, Fewer Subscribe To Premium Channels

More People Stream Netflix, Fewer Subscribe To Premium Channels

There are only so many monthly fees people are willing to pay to watch movies at home, and Netflix’s options seem to be dominating those of premium channels. [More]

Time Warner CSR Agrees Their "Soul Being Sucked Away"

Time Warner CSR Agrees Their "Soul Being Sucked Away"

Rachel shares an interesting transcript of a chat she had with Time Warner. She was complaining about how Time Warner automatically raises its rates every year, and, in the end, got the CSR to confirm that they felt their soul was “being sucked away” from having to explain this policy so many times. [More]

Guy Tries To Give Up Cable, Wimps Out In Under A Month

Guy Tries To Give Up Cable, Wimps Out In Under A Month

A Cnet editor and his wife tried to “cut the cord” and ditch his pricey FiOs cable bundle, and either get their content free or through online downloads. Less than a month later, he’s back on the sauce. What a milksop! [More]

NBC Tells Staff To Submit Paperwork For Comcast Transition, Even Though Merger Isn't Approved

NBC Tells Staff To Submit Paperwork For Comcast Transition, Even Though Merger Isn't Approved

A tipster says that NBC is having employees submit new paperwork for a new personnel management software program that will take over after the Comcast merger, even though that merger hasn’t been approved by the FCC yet. Hmm. Here’s the note: [More]

Time Warner Cable Keeps Bugging Me, Brags It's Immune To Do Not Call Registry

Time Warner Cable Keeps Bugging Me, Brags It's Immune To Do Not Call Registry

Julius thought he was protected against telemarketers by signing up for the National Do Not Call Registry, but a gleefully irritating Time Warner Cable rep informed him that this isn’t so. Because he’s a subscriber, TWC is allowed to toss telephonic sales pitches his way. Businesses with an established relationship with customers can phone them up to 18 months after their last transaction. [More]

Comcast Suffers Major Midwest Outage

Comcast Suffers Major Midwest Outage

Another major outage hit Comcast customers, this time in the Midwest. Like the outage that occurred exactly a week ago on the East Coast, this one too started on a Sunday and involved their DNS servers being down. [More]

The Time Warner Cable Tech Will Show Up On Time… If You Pay $190/Month

The Time Warner Cable Tech Will Show Up On Time… If You Pay $190/Month

Tired of waiting for the cable guy (or gal) to not show up during the vague four-hour block you’d been given when you made the appointment? Thankfully Time Warner Cable is about to start a premium service that will let the cable tech blow off a more specific appointment for just $189.95 a month. [More]

TWC Offers New Cheaper Cable Package

TWC Offers New Cheaper Cable Package

Time Warner is offering a new tier of cable package called “Essentials” with fewer channels and a lower price. [More]

TWC: Saying "Upgrade" Connects You To Live Person. "Downgrade" Disconnects Call.

TWC: Saying "Upgrade" Connects You To Live Person. "Downgrade" Disconnects Call.

A Raleigh, North Carolina woman is complaining that when you call Time Warner Cable the automated voice response tree is a little haywire. When you say “upgrade” it connects you to a live operator. But when you say “downgrade,” it disconnects your call. Funny how that works. [More]

Test If Your ISP Is Shaping Your Download Speed

Test If Your ISP Is Shaping Your Download Speed

Ever have one of those days where you’re browsing along, everything is cool, but then it seems like whenever you try to watch YouTube or download, your speed suddenly plummets? Your ISP could be “shaping” your traffic, intentionally throttling your rates for certain kind of media. To test it out, you can try running this Glasnost test. [More]

When AT&T Schedules An Install, It's More Like A Suggestion

When AT&T Schedules An Install, It's More Like A Suggestion

David is trying to get AT&T DSL-only installed, but the techs keep missing the appointment or show up without the tools to complete the job. See, the problem comes down to a simple difference in definitions. What you think of as “scheduled appointment,” they think of as “suggestion,” a snippet of melody for them to jazz riff off if they please. And if they don’t feel like it, they’ll go eat a sandwich and come back another day. Or not. [More]