Report: Record Number Of Cable Customers Cutting The Cord

Report: Record Number Of Cable Customers Cutting The Cord

Hear that snipping sound? No, it’s not squirrels nipping at your FiOS cord. It’s a record number of Americans cutting ties with their cable and satellite providers. [More]

Squirrels Do 17% Of The Damage To Fiber Optic Networks

Squirrels Do 17% Of The Damage To Fiber Optic Networks

Turns out the common squirrel has an uncommon propensity for nibbling through the nation’s fiber optic cables. Level 3 Communications, which operates much of the cables that provide the internet’s backbone in the US, say that 17% of the damage to its network comes from squirrels chewing on the lines. No one is quite sure why they like fiber optic cable so much. [More]

Comcast Repairman Charged With Stealing Jewelry From
Customers, Including Cancer Patient

Comcast Repairman Charged With Stealing Jewelry From Customers, Including Cancer Patient

A Comcast technician in Georgia was charged with stealing from his customers homes when he went to make repairs, including jewelry from a recovering cancer patient. [More]

Boost Your WiFi Signal With A Beer Can

Boost Your WiFi Signal With A Beer Can

Stressed out because your WiFi is too slow to get your work done? Crack open a cold one. Then dry it, slice it, and mount it on your router’s antennae. That’s right, you can boost your wifi just by doing some simple surgery on a beer can. [More]

TWC Tech Saves Boy From Drowning

TWC Tech Saves Boy From Drowning

Usually just getting a cable to tech to show up at the right time is worthy of a trophy, but last week a Time Warner Cable went above and beyond the call of duty and saved a 7-year old’s life. [More]

Get Help In Comcast Direct Forums

Get Help In Comcast Direct Forums

Another place where you can get help with your issues with Comcast is in the Comcast Direct forums over at the Broadband Reports message boards. [More]

Frustrating Chat With A Comcast Rep Impersonating A Robot

Frustrating Chat With A Comcast Rep Impersonating A Robot

Is it a man or a robot? A robot impersonating a man? A man impersonating a robot? Such are the questions that flitted through bobbymac’s head as he engaged in text-based dialogue with a Comcast customer service rep. [More]

Audio: Fan Begs Comcast "Executive Customer Relations" For Fox Soccer HD

Audio: Fan Begs Comcast "Executive Customer Relations" For Fox Soccer HD

The clock is running out. English Premier League soccer kicks off on August 12th. Many satellite and cable providers have added the Fox Soccer Channel in HD, but Comcast still has not in the Bay Area. Soccer fans who want to see the beautiful game in HD are looking to switch providers if Comcast doesn’t add FSCHD pronto. This is an audio recording one of the fans made to Comcast “executive customer relations.” My favorite part is how at first the rep says one of the holdups is bandwidth issues and then after the fan proves that wrong and says “The bandwidth argument doesn’t hold up either,” the rep agrees and says, “I know, I know.” [More]

How To Check Your Stats If Your Comcast Bandwidth Meter Is Broken

How To Check Your Stats If Your Comcast Bandwidth Meter Is Broken

After reading the story about the guy whose internet was shut off for a year by Comcast as punishment for breaching their data cap, reader Brian tried to check out his Comcast bandwidth meter. He did not want to have the same fate befall him. However, when he got to the screen, all the data and graphs that had been there months before were gone. Comcast told him that the bandwidth meter isn’t working for some customers but gave him a number to call if he needed to check on his data consumption. [More]

5 Pay TV Companies Make 19 Most Hated Company List

5 Pay TV Companies Make 19 Most Hated Company List

5 of the 19 companies getting the lowest scores on the American Customer Satisfaction Index are pay TV providers. In 3rd, it’s Time Warner, 4th, Comcast, 5th, Charter, 17th, Cox, and 18th, Dish. Hmm, why might that be? [More]

I Should Never Have Given Comcast A Second Chance

I Should Never Have Given Comcast A Second Chance

After leaving Comcast because of their prices, John tried to come back to try and get some faster internet. But despite being a prior customer, nobody could give it to him because they couldn’t verify his address. Even though this address had already received service in his name. Neither the online order system, chatroom CSR, local office, nor a regional salesperson could help. Shrug, what’s one dissatisfied customer when you have a virtual monopoly? [More]

Woman Comes Home To Find Cable Guy Dangling In Back Yard

Woman Comes Home To Find Cable Guy Dangling In Back Yard

Working with cables and electronics is a dangerous and potentially deadly job. Just ask a Kansas woman who found a cable guy dangling 15 feet off the ground from a pole in her back yard. [More]

Cable Boxes Slurp More Electricity Than Refrigerators

Cable Boxes Slurp More Electricity Than Refrigerators

The biggest energy hog in your house is probably sitting right under your TV. That little ol’ set-top box could be using up more electricity in your house than your refrigerator or central air conditioning, according to a new study by the Natural Resources Defense Council. [More]

TWC Ends Chat When You Ask Them To Honor To On-Time Guarantee

TWC Ends Chat When You Ask Them To Honor To On-Time Guarantee

In New York City you are entitled to a free month of service if the cable guy doesn’t show up on time. It’s part of the franchise agreement the cable companies have with the city. But here’s a chat transcript showing what happens when a informed consumer tries to claim their credit from Time Warner Cable… [More]

Court Denies Disney Injunction Against Dish Promotion

Court Denies Disney Injunction Against Dish Promotion

When Dish Network prepared a promotion to celebrate its 30th anniversary that provided free access to Starz, Disney and Starz cried foul, filing lawsuits to prevent Dish from giving its programming away. A New York District Court judge sided with Dish in Disney’s suit, blocking Disney’s attempt to stop the promotion with a preliminary injunction. [More]

Netflix Now Has More Subscribers Than Comcast

Netflix Now Has More Subscribers Than Comcast

The Rubicon has been crossed. Netflix now has more people subscribed to it than Comcast. Netflix reported 23.6 million subscribers at the end of the 2011 first quarter, while Comcast ended 2010 with 22.8 million. (They could still possibly report more but considering that they’ve been dropping the past few quarters, it’s unlikely). See, we don’t need to worry about hegemony or legal monopolies, they’ll just obsolete themselves out of business. [More]

Comcast's CEO Pay Valued At $31.1 M. Did He Earn It?

Comcast's CEO Pay Valued At $31.1 M. Did He Earn It?

$31.1 million is what you get for being the CEO of Comcast, reports the AP in their breakdown of Brian Robert’s compensation package. Do you feel this pay is deserving and accurately reflects your experience as a Comcast customer? Our handy poll has buttons that you can push to tell the world your opinion. Just don’t push the red button with the lips on it. That orders more naughty movies and makes a silver bell in Brian Robert’s office go ting-a-ling. [More]

How Do You Convince The Cable Co To Lay Broadband To A Semirural Area?

How Do You Convince The Cable Co To Lay Broadband To A Semirural Area?

Like many Americans, Liv and her neighbors are cut off from high-speed broadband access because they live in an area that the cable company says is too far for them to run lines to. She says she’s spent a few years trying to convince them but hasn’t made any headway, even getting the neighbors to band together and say they would all agree to service. What can she do to change AT&T or Comcast’s mind, or can she even and would she be better off with a DIY solution? [More]