Comcast Sends You To Collections For Bill You Already Paid

Comcast Sends You To Collections For Bill You Already Paid

Bruce cut the cord with Comcast and returned all his gear. It looks like the right hand didn’t know what the left was doing, as Comcast has now sent him to collections for a bill that he already paid. [More]

Knocked $30 Off My Cable Bill Just By Asking

Knocked $30 Off My Cable Bill Just By Asking

I’ve been hearing how the ol’ “threaten to cancel to get your cable bill reduced” ploy is “dead” but I decided to give negotiating with the cable company a shot. I got my monthly bill reduced by $30, and, indirectly related to my conversation with them, somehow also got free HBO. Schweet. [More]

Cox Giving Service Credits For Irene, Comcast Not Really

Cox Giving Service Credits For Irene, Comcast Not Really

Cox Communications is giving out credits for users who lost cable service during Hurricane Irene. Here’s how to get it: [More]

Time Warner Cable Expands With Purchase Of Insight Communications

Time Warner Cable Expands With Purchase Of Insight Communications

Time Warner Cable, the nation’s second largest cable operator, will soon get a little bit larger, announcing today that it has acquired Midwestern television operator Insight Communications for $3 billion. [More]

Time Warner Calls Back With Sweet Deal After Man Cancels

Time Warner Calls Back With Sweet Deal After Man Cancels

Another reader has written in to say that after they canceled their Time Warner service, the cable company turned around and offered them much better rates if they would stay. In both this one and the one earlier this week, Time Warner Cable said that because of “special circumstances,” they were able to offer a sweet retention deal. In this case, $67/month for two years, down from $150. [More]

Report: Record Number Of Cable Customers Cutting The Cord

Report: Record Number Of Cable Customers Cutting The Cord

Hear that snipping sound? No, it’s not squirrels nipping at your FiOS cord. It’s a record number of Americans cutting ties with their cable and satellite providers. [More]

Squirrels Do 17% Of The Damage To Fiber Optic Networks

Squirrels Do 17% Of The Damage To Fiber Optic Networks

Turns out the common squirrel has an uncommon propensity for nibbling through the nation’s fiber optic cables. Level 3 Communications, which operates much of the cables that provide the internet’s backbone in the US, say that 17% of the damage to its network comes from squirrels chewing on the lines. No one is quite sure why they like fiber optic cable so much. [More]

Comcast Repairman Charged With Stealing Jewelry From
Customers, Including Cancer Patient

Comcast Repairman Charged With Stealing Jewelry From Customers, Including Cancer Patient

A Comcast technician in Georgia was charged with stealing from his customers homes when he went to make repairs, including jewelry from a recovering cancer patient. [More]

Boost Your WiFi Signal With A Beer Can

Boost Your WiFi Signal With A Beer Can

Stressed out because your WiFi is too slow to get your work done? Crack open a cold one. Then dry it, slice it, and mount it on your router’s antennae. That’s right, you can boost your wifi just by doing some simple surgery on a beer can. [More]

TWC Tech Saves Boy From Drowning

TWC Tech Saves Boy From Drowning

Usually just getting a cable to tech to show up at the right time is worthy of a trophy, but last week a Time Warner Cable went above and beyond the call of duty and saved a 7-year old’s life. [More]

Get Help In Comcast Direct Forums

Get Help In Comcast Direct Forums

Another place where you can get help with your issues with Comcast is in the Comcast Direct forums over at the Broadband Reports message boards. [More]

Frustrating Chat With A Comcast Rep Impersonating A Robot

Frustrating Chat With A Comcast Rep Impersonating A Robot

Is it a man or a robot? A robot impersonating a man? A man impersonating a robot? Such are the questions that flitted through bobbymac’s head as he engaged in text-based dialogue with a Comcast customer service rep. [More]

Audio: Fan Begs Comcast "Executive Customer Relations" For Fox Soccer HD

Audio: Fan Begs Comcast "Executive Customer Relations" For Fox Soccer HD

The clock is running out. English Premier League soccer kicks off on August 12th. Many satellite and cable providers have added the Fox Soccer Channel in HD, but Comcast still has not in the Bay Area. Soccer fans who want to see the beautiful game in HD are looking to switch providers if Comcast doesn’t add FSCHD pronto. This is an audio recording one of the fans made to Comcast “executive customer relations.” My favorite part is how at first the rep says one of the holdups is bandwidth issues and then after the fan proves that wrong and says “The bandwidth argument doesn’t hold up either,” the rep agrees and says, “I know, I know.” [More]

How To Check Your Stats If Your Comcast Bandwidth Meter Is Broken

How To Check Your Stats If Your Comcast Bandwidth Meter Is Broken

After reading the story about the guy whose internet was shut off for a year by Comcast as punishment for breaching their data cap, reader Brian tried to check out his Comcast bandwidth meter. He did not want to have the same fate befall him. However, when he got to the screen, all the data and graphs that had been there months before were gone. Comcast told him that the bandwidth meter isn’t working for some customers but gave him a number to call if he needed to check on his data consumption. [More]

5 Pay TV Companies Make 19 Most Hated Company List

5 Pay TV Companies Make 19 Most Hated Company List

5 of the 19 companies getting the lowest scores on the American Customer Satisfaction Index are pay TV providers. In 3rd, it’s Time Warner, 4th, Comcast, 5th, Charter, 17th, Cox, and 18th, Dish. Hmm, why might that be? [More]

I Should Never Have Given Comcast A Second Chance

I Should Never Have Given Comcast A Second Chance

After leaving Comcast because of their prices, John tried to come back to try and get some faster internet. But despite being a prior customer, nobody could give it to him because they couldn’t verify his address. Even though this address had already received service in his name. Neither the online order system, chatroom CSR, local office, nor a regional salesperson could help. Shrug, what’s one dissatisfied customer when you have a virtual monopoly? [More]

Woman Comes Home To Find Cable Guy Dangling In Back Yard

Woman Comes Home To Find Cable Guy Dangling In Back Yard

Working with cables and electronics is a dangerous and potentially deadly job. Just ask a Kansas woman who found a cable guy dangling 15 feet off the ground from a pole in her back yard. [More]

Cable Boxes Slurp More Electricity Than Refrigerators

Cable Boxes Slurp More Electricity Than Refrigerators

The biggest energy hog in your house is probably sitting right under your TV. That little ol’ set-top box could be using up more electricity in your house than your refrigerator or central air conditioning, according to a new study by the Natural Resources Defense Council. [More]