Consumerist
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comcast
Reach Comcast Corporate Escalations
Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we're all just too annoying? Then you might want to have some backup executive customer service info: More » -
directtv
Televised Sports Battle: Who Is Astroturfing Whom?
Front groups for cable and satellite companies pretending to represent the interest of sports fans? Mysterious "sources" and leaks? This is nothing new to Consumerist readers, but our estranged siblings at Deadspin have some great information on a lobbying and PR war between thinly disguised groups working on behalf of DirectTV and the big cable companies, and their battle over fans and fees. Or is it? More » -
cable
Streaming Cable Content: For Comcast Subscribers Only
Yesterday's news that Hulu soon plans to start charging for its service actually came fresh on the heels of Comcast's announcement that it's about to officially launch online streaming video for subscribers to both their cable TV and Internet services. More » -
time warner cable
New Executive Customer Service Number For Time Warner Cable
Time Warner Cable is updating the phone number for executive customer service, the new number will be:
212-364-8300, option 2.
twc.cotp@twcable.com remains the email address.The number goes straight to the customer care advocates in the TWC Office of the President. Thanks to TWC Director, Digital Communications Jeff Simmermon for proactively keeping us up to date. He writes, "Your posts help us get help to customers that need it, and we appreciate all your efforts." Yay. (Photo: billaday)
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twc
$40 Fee For Tech Not Showing Up
Michael and his family waited for four hours for a Time Warner Cable repair rep to pay him a visit, but says he got stood up, and stuck with a $40 cancellation fee for his troubles. More » -
that's comcastic
Woman Struggles Through Comcast's Outsourced Rebate Maze
Coaxed by the promise of rebates, Rhea took the Comcast high-speed internet plunge, but found it difficult to get her money, since Comcast had outsourced its rebates to a company called OfferWire. More » -
that's comcastic
Comcast Unleashes CustomerCentral
Comcast sent me an e-mail with this alert/warning that the company is about to change its billing/customer service interface. More » -
the last year of network television
Comcast May Buy Controlling Stake Of NBC Universal
Hey, are you ready for Comcast to take more control over your entertainment? Then great news for you! Yesterday a rumor leaked that the cable giant is negotiating to buy 51% of NBC Universal, which includes the movie studio Universal, Universal theme parks, the NBC network, and shows like 30 Rock and SNL. More » -
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money-saving tips
How To Cut The Cable/Satellite Cord And Remain A Couch Potato
We've written about ways to cancel satellite or cable and still be able to watch a ton of shows before, an spotted this nifty refresher, posted back in June, from the Christian money blog Bible Money Matters. More » -
complaints
Reverse Sneaky Fees With These Free Complaint Letters
Want to claim a missing rebate, or reverse sneaky cable, bank, cellphone or hotel fee? These free complaint letter templates posted by Gotcha Capitalism and Red Tape Chronicles author Bob Sullivan are a godsend. It's like Madlibs for money.
Sample Complaint Letters [Gotcha Capitalism] (Photo: Andrea_F)
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comcastic
Comcast Contractors Caught Disconnecting Competitor's Service Then Peddling Wares
So you're working as a door-to-door contractor for Comcast, faced with the task of convincing subscribers to a competitor to get Comcastic and net you some commission. So naturally you decide, "why not disconnect their service, then step in and offer my wares when they'll be more appreciated?" More » -
yearning
Comcast: You're Too Far Away For Cable But Your Neighbor Isn't
Attention: A satisfied Comcast customer has written to this website. Sadly, reader Kevin is now being denied the delicious shivery pleasure of Comcast's services — because his new house is 600' too far away. More » -
above and beyond
Complaint E-mail To Cablevision Results In Immediate Response, Cool Insider Info
Do you know how powerful just one dissatisfied customer can be? David, a telephone, internet, and cable TV customer of Cablevision, didn't know until he was finally frustrated enough with the company to send a very honest e-mail detailing his issues with their service. He received a response that he hadn't expected at all. More » -
science!
Why Commercials Sometimes Aren't Perfectly Synced With The Shows
Zac read our recent post about Comcast randomly throwing advertisements in the middle of cartoons and other programming. He let us know that the errant commercials can be explained by science. Broadcasting technology science, that is! More » -
pay tv
DirecTV Viewers, Your Hockey May Be Melting
DirecTV and Versus Network — which shows NHL games — can't agree on terms, meaning hockey fans may be in danger of having their TV-unfriendly sport not showing up much on TV this season. More » -
time warner cable
My TWC DVR Is Possessed By The Ghost Of Someone Who Likes Tom & Jerry Cartoons
Perhaps you'll recall reader Dave, who was told by Time Warner Cable that the reason he wasn't getting Fox in HD was that they had stopped broadcasting it in the New York City area. We had hoped that publishing his letter would help resolve some of his issues, but sadly, that is not the case. Dave is back and this time his DVR is possessed by someone who likes "Tom & Jerry" cartoons. More » -
overcharges
Comcast Auto-Payment Charges Account In Perpetuity; CSR Tells Cardholder To Cancel Card
Marian adorably paid her son's cable, phone and internet bills as he attended grad school in Chicago. All were handled by a company called... Comcast. Duh duh duuuuuuh! More » -
comcastic
Comcast Employee Rescues Driver From A Submerged Car
Add "rescue people from an underwater car" to the list of things Comcast is better at than installing cable. More »
cable
New York, 3:50 AM
Mon Nov 9
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