cable

Comcast Rebranding Itself As "Xfinity"

By Meg Marco on February 3, 2010 5:45 PM 0 views
Comcast has decided to give up and rebrand its cable and internet offerings as "Xfinity," which to us sounds like a company that would make porn. Sorry, but it does. More »

116 Comments

Other Cable Companies Are Pissed About The Comcast NBC Merger

By Meg Marco on February 3, 2010 3:47 PM 0 views
The Comcast/NBC merger probably sucks for consumers, but it sure as hell sucks for other cable companies. Like, for example, WOW!. They are a smallish cable company that competes with Comcast in Chicagoland and in Detroit. More »

26 Comments

There Is No Power On Earth That Can Correct An Error At Comcast

By Meg Marco on February 2, 2010 2:48 PM 0 views

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Meet Stacy. Stacy moved into a new apartment. The person who moved out of the apartment had Comcast. Her neighbors all have Comcast. Stacy, however, cannot have Comcast. Why? A clerical error. And another one. And after that, still another. More »

92 Comments

Why Won't Time Warner Fix The "Old, Overtaxed" Wiring In This Neighborhood?

By Chris Walters on February 1, 2010 5:09 PM 0 views

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Alex from Rochester, NY, says every year around this time his Road Runner high speed access slows to a crawl, and stays that way until April. It occasionally happens at other times throughout the year, too. Unfortunately, Time Warner won't fix the problem. Alex says one technician who came out to look at the issue told him, "The wires were installed when Adelphia provided service, and they haven't been upgraded since." Another one told him, "The problem has been going on for years, and management knows about it, but enough people don't complain." More »

72 Comments

Get Written Confirmations From Comcast, Thanks To This Customer

By Ben Popken on January 26, 2010 12:00 PM 0 views

(Photo: macgodbrad)

Frustrated with credits never showing up that Comcast reps had agreed to apply, and the subsequent reps saying he had no proof a deal was struck, Marc Pachtman launched a crusade of sorts. The biggest problem is that no rep would ever send him written confirmation. So he complained to the FCC, his local Congressman, and the CEO of Comcast. He got this letter back, which you yourself can use to demand written confirmations from Comcast reps:
35 Comments

This Mediacom Cable Box Comes With Invisible Roommate Who Keeps Ordering Porn

By Chris Walters on January 21, 2010 9:07 PM 26236 views

(Photo: Pacdog)

Lesley lives alone, and says that despite what any Mediacom CSRs may think, she hasn't been consistently ordering adult movies for the past three months. More »

112 Comments

Cablevision Explains Why Their Business Model Is Good And Scripps Sucks

By Laura Northrup on January 10, 2010 6:00 PM 8375 views
Cablevision has a new looped announcement in their food fight against Scripps. The message plays on the channels where HGTV and Food Network used to be. This time, they ask why Scripps doesn't just sell Food Network and HGTV directly to interested customers. Funny, I keep saying that about the entire cable lineup. More »

93 Comments

Apartment Complex Says "Use This Cable Company Or Pay Us $40 Per Month"

By Chris Walters on January 8, 2010 11:22 AM 14903 views

(Photo: MattHurst)

The FCC has made it clear that apartment complexes can't force residents to use a specific cable company, but Amy Davis at KPRC in Houston reports that there's a sneaky way to get around this restriction. The residents of one Houston apartment complex don't have to go with the building's chosen provider, but if they opt out they'll have to pay an extra $40 per month for trash and water. More »

120 Comments

FOX Did Not Pull Its Programming From TWC, Food Network Pulled From Cablevision

By Meg Marco on January 1, 2010 12:33 PM 9792 views
After much lambasting and ballyhooing, FOX agreed to keep arguing with TWC over what it charges for the cable company to carry its programming -- without pulling the shows as it had threatened to do. Cablevision customers, however, are going to go without Food Network and HGTV. More »

34 Comments

Guy Asks About His Comcast Bill, Comcast Kills His Cable Modem

By Chris Walters on December 30, 2009 3:01 PM 16939 views

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Matt owns his own cable modem, and it's worked fine so far with his $165-a-month Comcast Triple Play package. He wanted to check into how he could reduce that ridiculous $165/mo burden, so he chatted online with someone from Comcast to see what his options were. Then he ended the chat and went back to whatever it was he was doing, and Comcast killed his cable modem. Update: Comcast says the end of life (EOL) event was not related to Matt's chat with the CSR. More »

70 Comments

TWC Accidentally Cancels Service, Leaves You Bored And Lonely During Holidays

By Meg Marco on December 18, 2009 6:16 PM 4749 views

(Photo:lymang)

Marisa is alone during the holidays, but it would have been nice to have TV, phone and internet to keep her company. Unfortunately, she says TWC randomly canceled her service for no reason. More »

33 Comments

Another Example Of How To Go Cable-Free

By Chris Walters on December 11, 2009 1:45 PM 0 views

(Photo: hartman045)

We've posted before about how to break your cable habit without giving up on TV altogether--it's possible, but can't happen without some work on your end. This week, the New York Times' Nick Bilton explained how he and his wife have combined their existing devices with a few new ones to create a content stream that enables them to watch what they want without cable. More »

78 Comments

Why A Comcast/NBC Merger Is Bad News

By Alex Chasick on December 3, 2009 4:31 PM 33774 views

Photo: Ninja M.

As the Comcast/NBC mergepocalypse draws near, we wanted to remind readers of the ways that this is going to harm consumers (beyond the obvious things like 30 Rock being promised to come on between 6 and 10 pm and actually airing at 11:30). Join us for a sad look into the future. More »

109 Comments

NBC & Comcast Had Secret Helicopter Meetings

By Meg Marco on December 3, 2009 12:24 PM 5999 views
The New York Times has a thrilling account of the secret helicopter hotel golf parties that resulted in the soon-to-be merger of NBC Universal and Comcast. There were code names! More »

31 Comments

My Roommate Stole My Cable Box And Comcast Wants $300

By Phil Villarreal on November 23, 2009 10:20 AM 7746 views

Dave is the responsible roommate — the guy who volunteers to handle all the bills and finances for his pals.  More »

124 Comments

MPAA Asks FCC For Control Of Your TV's Analog Outputs

By Chris Walters on November 9, 2009 8:02 PM 12801 views

The Motion Picture Association of American wants to rent movies to TV viewers earlier in the release window, but they don't want anyone potentially streaming that video out to other appliances. That's why last week they went back to the FCC to once again ask for the power to disable analog ports on consumer television sets.  More »

87 Comments

Reach Comcast Corporate Escalations

By Ben Popken on October 28, 2009 7:32 PM 2405 views

Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we're all just too annoying? Then you might want to have some backup executive customer service info:  More »

26 Comments

Televised Sports Battle: Who Is Astroturfing Whom?

By Laura Northrup on October 24, 2009 5:00 PM 3244 views

Front groups for cable and satellite companies pretending to represent the interest of sports fans? Mysterious "sources" and leaks? This is nothing new to Consumerist readers, but our estranged siblings at Deadspin have some great information on a lobbying and PR war between thinly disguised groups working on behalf of DirectTV and the big cable companies, and their battle over fans and fees. Or is it?   More »

19 Comments

Streaming Cable Content: For Comcast Subscribers Only

By Laura Northrup on October 24, 2009 12:04 AM 7913 views

Yesterday's news that Hulu soon plans to start charging for its service actually came fresh on the heels of Comcast's announcement that it's about to officially launch online streaming video for subscribers to both their cable TV and Internet services.   More »

68 Comments

New Executive Customer Service Number For Time Warner Cable

By Ben Popken on October 19, 2009 5:57 PM 1361 views

Time Warner Cable is updating the phone number for executive customer service, the new number will be:  More »

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