Comcast Rep Calls With Offer Too Good To Be True, Then I Find Out It Isn't True

Comcast Rep Calls With Offer Too Good To Be True, Then I Find Out It Isn't True

Reader T was pleased to answer a call from a Comcast rep who offered a deal that would give him more channels for less money. He eagerly accepted, only to receive a call from Comcast the next day that informed him there was a hold on his account and he should work to get it removed immediately. Confused, he called Comcast’s customer service and found reason to turn his smile upside down. [More]

Oops, My Time Warner Installer Accidentally Upsold Me!

Oops, My Time Warner Installer Accidentally Upsold Me!

Alex has a Time Warner DVR, but never asked for one. He tells Consumerist that the installer brought one to his home and connected it to the main TV instead of a cable box, but without installing DVR service. Because Alex and his roommate never asked for it. He’d be inclined to write this off as a simple error on the installer’s part, but he knows three other households in different parts of New York state that have had strangely forgetful cable installers. [More]

Ohio Supreme Court: State Sales Tax OK For Satellite, But Not Cable

Ohio Supreme Court: State Sales Tax OK For Satellite, But Not Cable

Giving an odd boost to cable providers, the Ohio Supreme Court ruled the state could slap a sales tax on satellite TV services even though cable companies don’t need to tack the tax on to their packages. [More]

Cablevision & Fox Put Differences Aside, Work Together
To Screw Customers

Cablevision & Fox Put Differences Aside, Work Together To Screw Customers

Just in time for Game 3 of a World Series that very few people in its viewing audience care seriously about, Cablevision and Fox have ended their two-week standoff. Which means Cablevision customers will have Fox stations back on the air — and they’ll be paying more for them! [More]

Cablevision VP Blasts Fox Blackout As "Shameful"

Cablevision VP Blasts Fox Blackout As "Shameful"

Many people had predicted — or at least hoped — that the fee squabble that led to Fox’s Friday night decision to pull its local NYC and Philadelphia affiliates from Cablevision subscribers would have been sorted out in time for folks to enjoy Sunday afternoon football. Alas, that didn’t happen and hordes of Giants and Eagles fans were scrambling for antennas. [More]

Fox vs. Cablevision Pissing Match Ends In Baseball Blackout

Fox vs. Cablevision Pissing Match Ends In Baseball Blackout

Just in time for the NLCS and the World Series, the very public slap fight between NewsCorp and Cablevision hit an impasse on Friday night, with Cablevision subscribers in the New York City and Philadelphia metro areas no longer having access to their local Fox affiliates. [More]

Spike TV: Home Of The 10-Minute Commercial Breaks

Spike TV: Home Of The 10-Minute Commercial Breaks

How long can a cable channel run commercials before viewers forget what they were watching and — literally — tune out? That’s the question that the folks at Spike TV appear to be tacitly asking their audience, as it stretches the length of some of its commercial breaks well past existing standards — some to as long as 10 minutes. [More]

Time Warner Cable & Disney To Kiss And Make Up Before Football Season Starts

Time Warner Cable & Disney To Kiss And Make Up Before Football Season Starts

With only days to go before the NCAA and NFL football seasons kick off, many Time Warner Cable customers have been worried that their cable provider wouldn’t be able to hash out an agreement with Walt Disney Co. and that they’d be without ESPN when they needed it most. But it looks like that crisis will be averted and the companies will work out their differences soon. [More]

Comcast Charges $2 For You To Deliver Their Cable Boxes

Comcast Charges $2 For You To Deliver Their Cable Boxes

Comcast may have sent you a shiny new digital cable box for free, but that doesn’t mean that you can give it back for free. If you want to de-clutter your house and bring your box back, you’re going to have to pay up. An anonymous reader tells the Consumerist phone tipline that Comcast charged him $1.99 to take his spare cable boxes off his hands. [More]

I Can't Afford Cable Anymore. How Can I Revive My Analog TV?

I Can't Afford Cable Anymore. How Can I Revive My Analog TV?

We hear the same exhortation everywhere: cut the cable! Save money! Ditch your cable company and live free! But if you had cable TV during the great DTV switch back in 2009, you probably didn’t think to send away for any government-subsidized converter boxes. If you’ve recently dropped your cable subscription out of rage or frugality, what are your options? Karen wants to know, and hopes that Consumerist readers have some ideas. [More]

AT&T U-Verse Customers Could Miss New Season Of Mad Men

AT&T U-Verse Customers Could Miss New Season Of Mad Men

In just over two weeks, Emmy-winning AMC drama Mad Men is slated to begin its fourth season on the basic cable channel. But with negotiations between its parent company and AT&T U-Verse over carriage fees, the cable and internet provider might force subscribers to relocate their premiere parties to the apartment of someone with Comcast. [More]

Verizon Blocked Me From Switching To TWC For A Year

Verizon Blocked Me From Switching To TWC For A Year

Donald chuckled at yesterday’s post about someone whom TWC blocked from switching to Verizon because Verizon did the same to him when he tried to leave it for TWC. [More]

ABC7 Cuts Off Cablevision Customers Just In Time For Oscars

ABC7 Cuts Off Cablevision Customers Just In Time For Oscars

Oscar is being held hostage in the latest battle between the New York City-area ABC affiliate and cable provider Cablevision. At midnight last night, ABC7 cut off their feed to Cablevision, leaving millions Oscarless. This caught our attention not only because it was a spectacularly obnoxious negotiating ploy on ABC’s part, but also because local media are giving Cablevision customers some pretty bad advice. [More]

Sorry, You Only Get DirecTV Referral Bonus If You Call
Special Referral Number

Sorry, You Only Get DirecTV Referral Bonus If You Call Special Referral Number

David referred a friend to DirecTV. The satellite provider has a pretty neat referral program, promising a discount to both the new customer and the person who referred them to DirecTV. Well, theoretically. David writes that he and his friend learned that in order to get their referral discounts, the new customer has to either sign up on the Web or call a special number. He didn’t know this, and now neither he nor his friend will get their discounts. [More]

Cablevision Produces New Bitchy Video Loop Aimed At ABC

Cablevision Produces New Bitchy Video Loop Aimed At ABC

New York City area cable provider and ISP Cablevision is in a contract renewal fight with yet another content provider. This time, it’s ABC’s flagship broadcast station WABC that wants more money, and Cablevision has raised the stakes in the passive-aggressive public service announcement wars. They’ve redirected customers’ cable boxes to a special channel where a looped announcement plays, and have started a YouTube channel to get the word out to any non-customers who might happen to care. [More]

Scripps And Cablevision End Food Network/HGTV Standoff

Scripps And Cablevision End Food Network/HGTV Standoff

The long regional nightmare is over: Cablevision and Scripps have ended their passive-aggressive standoff and come to an agreement that put Food Network and HGTV back on Cablevision customers’ TVs. The secret ingredient: an undisclosed amount of cash. [More]

Hey, Time Warner Customers, Ready To Pay For Fox?

Hey, Time Warner Customers, Ready To Pay For Fox?

Customers of Time Warner Cable may consider themselves the victors in the battle between their cable operator and the Fox network. After all, the two sides came to a last-minute agreement on New Year’s Day guaranteeing that TWC customers will still be able to catch up with Homer Simpson, Walter Bishop and Jack Bauer. But guess who’s gonna pay for that? Here’s a hint: It’s not Rupert. [More]

Cablevision Replaces Food Network And HGTV With Passive-Aggressive Announcement

Cablevision Replaces Food Network And HGTV With Passive-Aggressive Announcement

Cablevision subscribers woke up yesterday to discover that Food Network and HGTV were gone from their television screens. GONE! What now runs on the space where those stations used to be is a slightly rewritten version of Cablevision’s statement about the situation. It strikes us as a little passive-aggressive. [More]