Study: Waiting For Installers, Service Techs, Deliveries Costs $37.7 Billion/Year

Study: Waiting For Installers, Service Techs, Deliveries Costs $37.7 Billion/Year

As I’m sitting here waiting for my new washer/dryer to be dropped off — They are still within the not-at-all-narrow 6-hour window of delivery — I stumble upon this new study that attempts to put a dollar value on the time spent idling while waiting for everything from cable installers to home deliveries. [More]

Oops, My Time Warner Installer Accidentally Upsold Me!

Oops, My Time Warner Installer Accidentally Upsold Me!

Alex has a Time Warner DVR, but never asked for one. He tells Consumerist that the installer brought one to his home and connected it to the main TV instead of a cable box, but without installing DVR service. Because Alex and his roommate never asked for it. He’d be inclined to write this off as a simple error on the installer’s part, but he knows three other households in different parts of New York state that have had strangely forgetful cable installers. [More]