It seems like every time there is a major natural disaster, there are inevitably cable company customer service reps who place a higher level of importance on their employer’s equipment than on their customers’ homes and lives. [More]
Joe works at a Radio Shack store on Long Island. Lately, the combination of the digital TV transition and some recent lineup changes at local cable TV provider Cablevision has Joe concerned, since he has both a conscience and a brain, and is an avid Consumerist reader.
Cablevision told Chris that his boss’ 95-year-old uncle couldn’t receive basic service without a cable box, “no matter what.” Chris, who installs home theaters, knew that his uncle’s cable-ready tv didn’t require a cable box. Pointing this out to Cablevision’s customer service representative, however, was apparently “disrespectful.”
A DirecTV customer service representative offered Justin a free upgrade to a better HD box as part of DirecTV’s legacy program. Justin, a 2-year customer, was disconnected before he could accept the upgrade. When he called back, he reached a CSR who demanded $299 for the same box.
Charter accused Kevin of failing to pay for unreturned equipment, even though Kevin paid his final bill in full and has a receipt for a returned cable box. Charter customer service representatives were happy to play whack-a-mole whenever the bogus charges for the equipment appeared on Kevin’s bill, but Charter eventually tired of the infuriatingly unwinnable game and sent Kevin’s account to collections.